Customer Support Specialist at SimplePay

Core Responsibilities: 

• Offering support through phone, email, and live chat to ensure customers get the help they need promptly.
• Delivering system guidance to users navigating our platform.
• Digging deeper into customer queries to grasp and address the root of their concerns effectively.
• Guiding customers to the right Help Site resources for quick, self-service problem resolution.

Experience Requirements:

• At least one year of experience in one or more of the following areas:
• Call support or service
• Payroll administration
• Accounting/bookkeeping

Bonus if you have:

• Prior experience working remotely

Qualifications and Skills Requirements:

• A minimum of a matric exemption
• The discipline to work effectively in a fully remote environment
• Excellent problem-solving skills and the ability to navigate complex customer issues.
• Strong technical aptitude with the willingness to learn and master new software.
• Strong numerical and analytical skills Proficient in numeracy and problem-solving.
• Outstanding communication skills, both in writing and speaking
• Exceptional attention to detail 
• The ability to interpret and understand a customer’s issue
• A stable, high-speed internet connection  and a suitable workspace for remote work
• Ability to work during periods of loadshedding without interruption.