Data Capturer at AfroCentric Group

AfroCentric Group is looking for a Clinical Data Capturer to efficiently and accurately interpret and capture data to support the relevant stakeholder's needs and demands thus supporting the organisation's customer service image and brand.

Responsibilities & Duties

• Accurately and efficiently interpret and data capture required clinical information in area of responsibility onto the system
• Answer stakeholder calls and provide relevant required information
• Maintain service quality evaluation in line with scheme rules and contractual negotiations
• Meet delivery objectives through working with other team members within and linked to the department / project
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
• Keep up to date with operational changes implemented in response to important external influences Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Competencies

• Accuracy
• Problem Solving
• Relevant systems knowledge and application
• Business Writing Skills
• Communication Skills
• Computer Technology Skills
• Attention to Accuracy and Detail
• Numerical Ability
• Customer Focus
• Planning and organising skills

Experience

• 1 - 2 relevant healthcare industry experience
• Knowledge and application of processes and procedures
• Knowledge of scheme rules and contractual negotiations
• Knowledge and application of relevant legislation

Qualifications

• Matric