Data Center Inventory & Asset Technician at Microsoft

Business Function Overview:

• In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Inventory & Asset Technician (DIAT).
• Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
• Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
• With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
• Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! #COICareers

Responsibilities
Safety Practices

• Complies with security and data management policies.
• Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors.

Tactical Shift Management

• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
• Leverages process knowledge and best judgment to complete next task without direct supervision.

Inbound and Outbound Logistics

• Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Applies appropriate customs documentations and standards for outbound packages.
• Ensures complete and detailed physical inventory tracking and staging.

Customer Service

• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
• Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
• Builds strong working relationships with customers. I

Inventory Management

• Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
• Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity.
• Performs material movement, including shipping/receiving and inventory management per standard process.
• Ensures detailed physical inventory tracking and staging.

Warranty Process Management

• Engages supplier to initiate warranty claim when automation is not available and processes the orders.
• Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
• Follows all Service Level Agreements (SLAs) related to RMA warranty process.

Data Bearing Device (DBD) Destruction

• Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
• Ensures DBD serial number matches with database.
• Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.

Procurement

• Notifies management about ordering stock shortages. Escalates any issues to management.

Operational Excellence

• Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.

Other

• Embody our culture and values

Qualifications

Required Qualifications:

• High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field
• OR equivalent experience.

While not required, we also look for the following Preferred Qualifications:

• 2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
• OR equivalent experience.

Background Check Requirements: 

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.