DC Claims Controller - Durban at takealot.com

Your responsibilities will include:

DISPATCH

• All processes, procedures and action must prescribe to the Takealot quality and standards at all times. Collate claims reports, examine information and assist in determining the validity of the claims from Order Fulfilment, assess the liability and provide feedback to the business.

SAFETY

• Ensure that all prescribed safety and operational procedures are adhered to at all times.
• Ensure all safety rules are enforced and adhered to at all time.
• Correct PPE to be worn always by all staff with the correct care taken to enhance the life span off he PPE.
• Ensure that all accidents and incidents are reported to Takealot management immediately.
• Ensure high standard of housekeeping and tidiness within working area.

OPERATIONAL

• Monitor and evaluate daily operational reports and ensure that dispatch KPI are controlled and met, any discrepancies are to be addressed and resolved. And assist in maintaining FIFO within the dispatch area
• Ensure that Dispatch queries are resolved timeously, and exception trends are addressed and resolved.
• Ensure that all queries related to dispatch are attended to and resolved timeously.
• Attend to the validated address unscanned report after each milkrun and give feedback on parcels that missed the cut-off/Milkrun.
• Assist the team in identifying and resolving any mistakes or inaccuracies.

KPI – TARGETS

• Dispatch Lates <0.5%
• Multiparcel Lates <10%
• Warehouse Claims < 0.2% of shipped parcels/week

REPORTS

• Validated Address Unscanned Reports – Daily
• Warehouse Claims Report – Daily/Weekly
• Misroutes Reports - Daily
• Dispatch Damages – Daily
• Cancelled/Duplicated parcels report - Daily

GENERAL

• You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
• You are required to keep high productivity level at all times.
• You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.
• It is required of you to work until your daily responsibilities are completed, which might result in you working longer than normal.
• It is your duty to report any known misconduct or discrepancies within the operation, to management

Requirements: 

• 3 years experience in a Warehouse Claims environment
• Good understanding of claims procedures and analysis
• Excellent communication skills (written and oral)