DC Dispatch Trainee Manager (Night Shift) - Cape Town at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies’ in Stikland, Cape Town has an opportunity available for a DC Dispatch Trainee Manager to join the team. The main purpose of this role will be to achieve operational excellence within the Dis-Chem Distribution centre incorporating functions in necessary areas, ensuring that both legal and customer requirements are met.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Degree/Diploma in Logistics or Supply Chain Management
• Minimum 1-2 Years relevant experience in Distribution, Logistics or Supply Chain Environment

Advantageous:

• Relevant experience in the field of Logistics/Supply Chain Management
• Experience in the Retail/Pharmaceutical Supply Chain Experience with SAP, EWM or other ERP systems

Job Specification…

Planning:

• Optimal planning and forecasting of department resources to meet the daily strategic objective defined by the quantity of orders in the system.
• Ensure that customer orders and jabs are pulled daily and that Wave item clearing is maintained with no orders in excess of 2 days.
• Ensure that the system is monitored and cleaned up by using the management tools available on SAP EWM.
• Ensure that all stock is received and packed away and accurately maintained on the system.
• Assist with implementation and optimization of new projects related to improving the efficiency of operations.
• Ensure that all equipment is maintained and in safe operating conditions.

Planning and Deliveries:

• Ensure optimal route and space planning to meet the day-to-day strategic objectives.
• Understand and execute the planning process involved when stock leaves the distribution centre.
• Ensure routing of vehicles to ensure optimum utilisation and vehicle turnaround times.
• Ensure all orders that are picked and processed timeously and accurately and are delivered as per operational requirement.
• Arrange returns and collection of the upliftment, which must be tracked throughout the return process.
• Ensure drivers are debriefed, paperwork is filled and queries resolved.
• Ensure admin and daily checking of all delivery log sheets takes place, to facilitate queries and credit note request.

Human Resource Management:

• Report personnel problems by analysing data, investigating issues, and identifying solutions with Management and take corrective action.
• Ensure all supervisors in department manage their staff efficiently.
• Ensure training of new staff in that they have the necessary tools and equipment required to perform their duties efficiently.
• Set employee goals and objectives in line with Management views.
• Monitor staff performance and report to Management.
• Work with Management to manage employees that do not comply with Dis-Chem Policies and procedures according to the disciplinary code.
• Develop an environment that creates, maintains or improves the ability to carry out work related obligations.
• Responsible for the succession planning of subordinates.

Administration:

• Efficient and accurate administration, filling and reporting for transactional excellence.
• Management and adherence to GWP, SHE program and OHS act.
• Document and revise department standard operating procedures and system instructions where required.
• Ensure department’s consumable needs are met.

Customer Service: 

• Effective and efficient resolution and communication of internal and external customer day-to-day queries.
• Build and maintain good relationships with all 3rd party stakeholders and communicate effectively to resolve any supply chain issues.
• Ensure that all deliveries are delivered in full, on time and to the correct customer.

Security and Operating Costs:

• Prevent and act on security or risk issues and ensure that risks are dealt with proactively.
• Ability to analyse and interpret any shrinkage indicators and work with Management to act accordingly.
• Be security conscious all the time and avoid committing theft or fraud.

General:

• Housekeeping must be in accordance to Dis-Chem standards. Make sure that work areas under your control are always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy.
• Adhere to Dis-Chem Disciplinary and Counselling Policy and Procedures.

Competencies

Essential:

• Ability to work under pressure
• Deadline driven
• Demonstrate an understanding of the necessary leadership principles, values, principles of behaviour and leads by example.
• Demonstrate personal initiative.
• Take accountability for own actions.
• Demonstrate an understanding of and a commitment to corporate governance principles
• Demonstrate a service mind-set and ensures everything within reason is done to achieve service excellence.
• Have the ability to build effective and productive relationships at all levels.
• Have the ability to influence service providers and build effective relationships within a team environment.
• Have the ability to acknowledge conflict, give positive / difficult feedback and make decisions while maintaining individual dignity and respect.

Special conditions of employment:

• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Closing Date 14 September 2026