DC Operations Specialist (eCommerce) - EM South at adidas Group

Purpose & Overall Relevance for the Organization:

• South African DC team is responsible for Distribution Center (DC) and outbound partners performance.
• Forecast and Planning, drive and supports operations fulfilment for outbound & returns and measure / analyze DC performance by implementing and analyzing relevant reports and KPIs.
• Owning the planning and execution of Store Openings and Campaigns.
• The DC controller ensures a smooth, transparent, and robust connection between all relevant stakeholders from inside and outside of the organization regarding work- and information flow.

Key Responsibilities:

• Coordinate the ecommerce operations via management of the existing 3rd Party Logistics Provider (3PL); DC and Outbound Providers.
• Accountable for eCommerce Supply Chain Management performance.
• Responsible to align B2C: Inbound, Outbound & Return Forecasts with business and stakeholders, translate these into an execution plan, track and monitor accuracy and analyze trends.
• In close cooperation with 3PL, plan and align the warehouse capacity for outbound & returns for business
• Monitor and report on all inventory areas particularly ecommerce, measuring accuracies and losses to the agreed contract SLA’s and KPIs
• Own the planning and monitoring of campaigns and events (especially Cyber Planning & Holiday Readiness)
• Identifies cost reduction opportunities and efficiency improvements within the logistics and/or business unit and aligns with leadership on implementation strategy
• Ensure a meaningful and robust daily monitoring and audit of the order flow.
• Follow up on fulfilment requests, complains and incidents.
• Provide feedback to stakeholder and requestors in a detailed and timely manner.
• Own SLA update and control all appropriate operational and management reports and dashboards for assigned business and operations processes
• Closely follow up on enhancements and drive SLA Achievements, for DC operations
• Coordinates project work-flow from various cross-functional partners, project manage and ensure all projects launch on time

Key Relationships:

• 3PL providers (Warehousing, Transport, last mile, Documentation and Clearance).
• Local Authorities (Municipality, Customs, Port/Free Zone).
• Supply Chain Management – South Africa.
• Sales & Marketing.
• ECOM.
• Customer service.
• Global Non Trade Procurement.
• Finance & Internal Controls - Audit.
• IT & Legal.

Knowledge, Skills and Abilities:

• Expert in Last mile delivery, reverse logistics & ecommerce.
• Expert in Warehousing and Distribution.
• Expert in International freight & customs.
• Experience in transformation (ex: Direct to Consumer, Supply Chain, eCommerce).
• Strong leadership skills.
• Strong analytical skills and data driven decision making.
• Ability to deliver good results under pressure, accepting and meeting critical deadlines.
• Ability to challenge the status-quo.
• Ability to act as a catalyst in Change Management projects/initiatives.
• Excellent communication, verbal and written skills.
• Motivated team player and willing to learn.
• Commitment and motivation.
• Strong and proven analytical and communication skills with attention to details.
• Experienced in logistics and supply chain management as well as project management.
• Competence, experienced and high level of IT affinity (MS Office/Teams needed / SAP, WMS) knowledge is a plus.
• Strong interpersonal and communication skills including the ability to lead and influence discussions in diverse groups of varying size (internal & external).
• English speaking and writing.

Requisite Education and Experience / Minimum Qualifications:

• Degree Level Qualification in Engineering (Industrial Engineering) or Supply Chain.
• Master/Post-degree certifications in Supply Chain Management and/or Project Management and/or Engineering are preferred.
• 2 - 3 years of experience in Ecommerce, Supply Chain, Logistics, Project management, Retail Operations.
• Proficient user of Microsoft Office applications, ERP/SAP, WMS.
• Excellent skills in communication and negotiation.