Debit Order Team Leader and Analyst at Sanlam Group

Who are we?

Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. There are four businesses within the SA Retail Mass cluster, namely; Group Benefits, Individual Life, Safrican Insurance and African Rainbow Life.

What will you do?

• Management of Debit Order Billing Team
• Manage collections in line with DebiCheck Clearing rules
• Manage billing rules in line with collection strategies
• Improve and enhance Pay date Optimisation
• Manage Debit Order function, inclusive of daily submissions, allocations, posting and queries
• Manage effective Customer engagement and communication in line with PPR regulatory requirements
• Continuous analysis and improvement on SOPS
• Conduct data analysis and propose strategies to improve Retentions
• Relationship management with 3rd party vendors e.g Banks, Q-Link,
• Monthly Reporting on Debit Order Function
• Perform regular audits at appropriate intervals
• Error reporting, assessment and sign-off of system changes for Debit Order
• Analysis on exposure and impact of Macro-Environment aspects (strikes, etc)
• Conduct data analysis on all collection methods and propose strategies (Scheduled and Ad-hoc) to improve client retention
• Reporting on trends and advising on best practice
• Identify opportunities to improve the efficiency and effectiveness of internal processes
• Advise on process improvements to position premium collections as best in class in the market, inclusive of pilots on alternate collection methods and / or strategie
• Ensure all reports are accurate and delivered on time

What will make you successful in this role?
 

• Matric (Grade 12)
• At least 5 years relevant experience in a financial and analytical role within the collections environment of which two years in a supervisory role
• Computer skills
• Advanced MS Office (Excel, Access, PowerPoint)
• Well developed communication (written & verbal) skills
• Experience in the Financial Sector

Qualification and Experience

• Grade 12 with 5 to 6 years related experience.

Knowledge and Skills

• Support function management
• Operations Management
• Relationship Management
• Management of employees

Personal Attributes

• Optimises work processes - Contributing through others
• Builds effective teams - Contributing through others
• Decision quality - Contributing through others
• Directs work - Contributing through others

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.