Delivery Manager at Discovery Limited

Key Purpose

Provide the means for the Carrier to engagement with Vitality Group from a Systems perspective. Ensure systems delivery to the Partner Market is accomplished.

Areas of responsibility may include but not limited to

SDLC Execution: Management of all activities within the SDLC including:

• Size, forecast, capacitate, plan, monitor, report and control all aspects of the SDLC
• Scheduling and prioritization of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests across multiple teams (external, outsourced, offshore teams, and onshore)
• Issue Resolution: Ensure that Project milestones are met through active issue resolution, timeous escalations and direct management of the resources
• Lead and manage the project resources. Mentor and guide the project team where required
• Plan, monitor and report on software delivery – Success is measured on delivery against project plans
• Guide solutions towards VG V1 design – Minimum CRs against V1 design
• Develop high performing teams – High quality delivery on time
• Ensure quality systems delivery to the Partner Market  - Production issues are measured
• Ensure the stability of the environment through infrastructure due diligence and upkeep

Management

• Meet project goals and objectives within the overall scope, time frame, cost, quality, standards and SLA
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members.
• Manage vendors: capacity, work allocations, quality, cost and SLAs. 
• Issue management: Resolution, escalation and prevention of issues. Remove impediments to the effective functioning of the development team
• Prioritization: Participating and enabling the business Prioritization process along with the product owner.
• Risk Management and Escalations: Management of risks to the delivery timelines with appropriate escalations
• Communication: of project progress to management and project stakeholders.
• Continuous Improvement: Report on the quality of project output on completion of the project and input into the processes to ensure better, more efficient execution in the future.

Manage IT Relationship with Partner Market

• Ensure client satisfaction in IT, systems delivery, and platform - Measure through  client satisfaction, Balance Scorecard and level of Escalations.
• Manages the relationship with Business Applications owners
• Chair or attend the relevant forums, planning, organizing, resource management, project documentation, timeline and deliverable management

Personal Attributes and Skills

Behavioral Competencies:

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages complexity
• Balances Stakeholders
• Transparency
• Multitasking
• Organizational skills
• Analytics

Additional attributes

• Strong Ownership qualities
• Ability to assess and prioritize
• Excellent planning and organizational skills
• Able to work under pressure in a fast-paced environment
• A strong passion for customers and technology
• Self-motivated, self-thinker and pro-active
• Excellent communications skills and good team player
• Strong interpersonal skills specifically with the ability to establish and grow relationships with diverse stakeholders
• Well-developed conflict handling skills
• Willing to learn and develop oneself

Education and Experience

Education:

• Degree in Information Systems or equivalent

Experience:

• 5 or more years management of software development projects.
• Development experience is an advantage.  
• Understand Software development principles. 
• 8 or more years management experience
• Negotiation skills, ITIL services Framework - Advantageous

Knowledge:

• Software development principles, Project Management, people focused. Logical Thinker, Proactive in approach to planning, Risk Mitigation, Solution Driven, Consulting