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  • Posted: Apr 20, 2022
    Deadline: Not specified
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  • Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Executive Associate

    Job Purpose

    As an Executive Associate, the incumbent will be responsible for partnering with the divisional CEO of Discovery Connect (one of the fastest growing areas of the business) to deliver on new initiatives & growth projects relating to D2C sales (the scope includes digital advertising, digital sales journeys and telesales) as well as various administrative responsibilities.

    Key Outputs May Include But Are Not Limited To

    Administration

    • Responsible for coordination and compilation of the quarterly DCDS board meeting packs, taking & distributing the agenda & minutes at the D2C Exco, and other forums that the CEO leads

    Project Management

    • Manages & supports strategic department projects, from developing business cases to ensuring the project scope and implementation delivers the envisioned outcomes
    • Interacts & holds the relationship with external partners & stakeholders involved in projects
    • Liaises with the relevant teams across the department & business to support the implementation of projects
    • Implements tracking mechanisms, standards and measures to ensure consistent project reporting, adherence to procedure, trend analysis & monitoring project outcomes

    Business Development

    • Stays abreast of market trends & data to identify profitable sales opportunities & alternate distribution models/partnerships
    • Presents & compiles compelling business cases to Exco
    • Works closely with the Data Science and Analytics teams to ensure appropriate analytics are available timeously to support strategic project and business decisions.
    • Continually managing a deal sourcing pipeline for 3rd party partnerships

    Qualifications and Experience:

    • A minimum of 2 years’ experience in Consulting at a Consulting firm, with demonstrated strategy or business development experience

    Minimum

    • Completed tertiary qualification (NQF 7 level equivalent)- Required

    Personal Attributes And Skills

    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Drives Results
    • Problem Solver

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    Marketing Campaign Consultant - Bank Marketing

    As a Marketing Manager, you’ll partner with business and other stakeholders to develop and implement integrated and strategically aligned marketing and communications solutions. You’ll turn strategy into action by applying best practice marketing principles, leveraging key partnerships internally and externally, and making sure that projects are delivered on time and within budget. In addition, you’ll give specialist marketing advice to stakeholders and you’ll be responsible for managing, coordinating and coaching a team when needed.

    What You’ll Do

    • Solve problems. Your job is to unpack complex business needs to define, co-ordinate and deliver high impact marketing, PR, communications and brand projects.
    • Be creative. To solve these business needs, you’ll create integrated, best practice and creative solutions that are in line with the Discovery marketing model – and are consistent across all brands, businesses and communities
    • Work across teams. You’ll collaborate closely with key stakeholders, including senior business people and cross-departmental teams, to help achieve company and business unit objectives.
    • Build relationships. You’re also responsible for building and maintaining relationships with key business people, both at a strategic and operational level.
    • Manage a budget . Enough said.
    • Coach people to be as awesome as you are where needed.

    What You Bring To The Table
    Knowledge

    • You’re aware of different Discovery audiences, Discovery’s products and business processes.
    • You know how to leverage various media channels, especially digital.
    • You have agency experience – especially in design, media and advertising.
    • You understand print and production processes, including timelines and costing.

    Skills

    • You can communicate well in English – and you have strong writing and verbal communication skills.
    • You can convert technical information into audience appropriate communication.
    • You can influence and persuade people to get things done.
    • You have strong project management skills.
    • You can multitask on different projects.
    • You can present and sell ideas.
    • You’re a keen negotiator.
    • You can make decisions under pressure.
    • You can solve complex problems.
    • You can build trusted partnerships.
    • You’re an expert at managing conflict.
    • You’re very good at managing trade-offs.
    • You instil confidence in others.
    • You can guide, develop and motivate others.

    Attributes

    • You have strong attention to detail.
    • You’re all about solutions and can think outside of the box.
    • You’re dynamic and energetic; flexible and adaptable
    • You’re action orientated, tenacious and persistent, with a natural inclination to work hard.
    • You have initiative – a self-starter who can work independently, but also collaborate well.
    • You work calmly under pressure and provide answers and direction to others.
    • You are people and relationship focused and seen as a trusted adviser by clients.
    • You are confident and resilient; passionate, and empathetic.

    Education And Experience
    Qualifications

    • Minimum 3-year undergraduate degree or diploma (BA or B.Com in Marketing or Communication)
    • Postgraduate qualification in marketing is preferable
    • Relevant industry qualification

    Experience

    • Minimum of five years’ experience in Marketing or Communication, with three years in a management position.
    • Experience in the financial services is preferred
    • Experience in content marketing, product sales, advertising, rewards programmes, and client engagement would be advantageous.

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    Systems Analyst

    Key Purpose

    The Systems Analyst / Junior Architect will report to the Senior Systems Architect and form part of the Vitality Architecture team. The key purpose of the role would be to help us as the Architecture team in designing and implement robust, scalable and optimally performing systems using java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery. Also ultimately taking over the technical oversight of one of the streams.

    Areas of responsibility may include but not limited to

    Design:

    • Translate business requirements into technical designs adhering to Vitality’s processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes. Complexity = complex interactions between a number of interacting systems.
    • Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
    • Research and find effective solutions to technical issues that arise
    • Estimate development timelines based on business requirements

    Solutioning:

    • Be called upon to join Solutioning sessions with various stakeholders as well as other teams
    • Provide insights to steer the selection of the right Solution for the business or technical problem at hand

    Development:

    • Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
    • Conduct unit testing and fix any defects found
    • Work with the Automation testing team in order to build out our automation capability

    Testing:

    • Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
    • Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

    Support / Troubleshooting / Technical:

    • Assist system users with technical support issues and handle according to defined procedures
    • Ability to effectively analyse root cause of system errors (front end and data errors, performance and stability issues)
    • Setting up of new infrastructure, provisioning servers, changing load balancer setups, etc. as directed by the Architecture Team.

    Mentoring / Team development:

    • Actively coach and mentor Developers in the space in order for them to also rise to the challenge of writing and maintaining a quality codebase
    • Perform code reviews to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
    • Assist in identifying training needs of team members
    • Present on topics of interest in the Developer meetings
    • Contribute to the Training material and Confluence knowledge bases in place

    Personal development:

    • Keep abreast of current technological trends and how these might be applied in the Discovery environment
    • Constant improvement of knowledge of the various applications, their functionalities and data models
    • Willingness to research new technologies needed as well as present PoCs to the Architecture Forums and Developer Forums

    General:

    • Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
    • Able to build business relationships with other members of the team and the business areas we support and integrate with

    Personal Attributes and Skills

    Technical Skills

    • Excellent understanding of Object Orientated principals and Java language fundamentals
    • Knowledge of commonly used design patterns
    • Broad understanding of how to put together complex systems solutions from scratch which have various interactions from Partner facing to other internal systems and Business units
    • Essential:
    • Java 8+, Spring Framework, SOAP Web services, REST Web services, Message Driven beans, SpringJMS, SpringBatch, SpringBoot, XML/XSD,JSON, SQL, HTML5, CSS, Jenkins, Maven, Oracle DB, SQL, Basics of Application Security
    • Advantageous:
    • Weblogic Application server configuration and tuning, Angular (willingness to learn the front-end technologies that we use), Apache Kafka, Spring Cloud Data Flow, Harbor, Docker, Advanced Security (Tokens, Mutual TLS, etc.), Consul, Spring Cloud Gateway

    Behavioural Skills:

    • Highly adaptable and resilient (Able to work under pressure)
    • Ability to work both independently and participate as a member of a cross-functional team.
    • Ability to prioritize and work on multiple tasks simultaneously
    • Able to work in conditions of change, flexible and open to learn new languages and architecture
    • Recognise unique demands of IT of non-conventional working hours
    • Structured and analytical problem solver – Obsessive about finding solutions to problems: action oriented problem solver.
    • Team player – reliable, works actively with others towards a common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner
    • Drives Results
    • Problem Solver

    Education and Experience

    Qualification

    • BSc Computer Sciences/ BSc Information Systems or equivalent IT tertiary qualification
    • Formal Java qualification(s) (Advantageous)

    Experience

    • At least 5 – 8 years’ experience in Java development with exposure to core competencies listed in the SDLC (Essential)
    • Some mentoring of junior team members
    • Some knowledge of designing and architecting large interacting systems
    • Knowledge of data modelling and design of database structures

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    Front-End Web Designer

    Key Purpose

    The front-end web developer is responsible for implementing visual and interactive elements that users engage with through their web browser when using a web application. The position will be supported by back-end web developers, who are responsible for server-side application logic and integration of the work front-end developers do.

    Combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between UI design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

    Areas of responsibility may include but not limited to

    • Design and prototype web-based applications
    • Develop new user-facing features
    • Build reusable code and libraries for future use
    • Ensure the technical feasibility of UI/UX designs
    • Optimize application for maximum speed and scalability
    • Assure that all user input is validated before submitting to back-end
    • Collaborate with other team members and stakeholders
    • Providing all developers and systems teams within the Group with support on DUI (Discovery UI Framework)
    • Maintain and update DUI
    • Contributing to the development and operationalization of the Front-end web design processes adopted by Digital Channels
    • Contributing to the skills development curriculum for Front-end web designers in the chapter
    • Mentoring and coaching of other Front-end web designers
    • All technical front-end requirements and API integration for Discovery Design System

    Personal Attributes and Skills

    • Proficient understanding of web markup, including HTML, CSS/SCSSS
    • Proficient understanding of server-side CSS pre-processing platforms, such as SASS (including mixins, maps and functions)
    • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
    • Proficient understanding of Bootstrap
    • Good knowledge of Flexbox and/or CSS Grid
    • Basic knowledge/experience with Angular is advantageous
    • Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Adobe and Figma is a plus.
    • Proficient understanding of cross-browser compatibility issues and ways to work around them.
    • Exposure/Experience to Gulp/Handlebars/GIT and code version controlling
    • Git repository management (Bitbucket) knowledge would be advantageous.
    • A solid understanding of responsive web design techniques
    • Good understanding of SEO principles and ensuring that application will adhere to them.
    • Customer Service Orientation, Result Orientation, Negotiation skills
    • Personal organisation and time management skills
    • Professional Communication (written, verbal/presenting and listening)
    • Ability to build relationships with people from all different backgrounds and at different job levels

    Education and Experience

    Minimum

    • Matric/Grade 12
    • Relevant web and application design/development qualification
    • 3 years working experience

    Advantageous

    • DevOps/Continuous integration
    • Experience in UX and UI design 

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    Tax Specialist

    Key Purpose of the role

    The successful candidate will be required to assist in meeting the tax compliance and reporting requirements for various companies within the group.

    Areas of responsibility may include but not limited to

    • Assume full responsibility for the final review of the 5 funds Life tax computation and related SARS requirements together with further enabling the monthly automation process in preparation of IFRS17
    • Assume full responsibility for various provisional, final income and deferred tax computations of various companies within the group, as well as submission of various tax returns and resolving any related tax queries.
    • Represent Discovery on appropriate taxation Industry Groups
    • Researching the tax consequences of business transactions to ensure compliance with the Income Tax Act (including PAYE implications), VAT Act and Tax Administration Act.
    • Liase with business directly in terms of their tax related queries in order to advise them as required.
    • Liase with the payroll environment directly in order to advise on compliance related matters.
    • Liase directly with auditors and external advisors in order to resolve tax matters as required
    • Independently drafting responses to SARS, liasing with them directly and maintaining a healthy relationship with them by responding to queries efficiently.
    • Resolve any tax administration matters that arise for various subsidiaries across the SA group
    • Accounting and reporting on taxes in terms of IFRS including the necessary AFS disclosure requirements.
    • Analyzing financial data and preparing informational reports, schedules and dashboards.
    • Providing technical training updates as required.
    • Performing ad-hoc tasks and projects to support the Group Tax team as required.

    Qualifications, Knowledge and Experience

    • Bcomm (Accounting) or CA (SA)
    • Post graduate studies in taxation beneficial
    • Excellent Excel knowledge
    • Knowledge, understanding and application of South African tax legislation
    • Knowledge and understanding of IFRS
    • 5+ years’ experience in a tax department within a consulting firm or corporate, (financial services is preferable) dealing with various tax matters including Income tax, PAYE and long-term insurance.

    Personal Attributes

    • Strong analytical, interpretation and problem solving skills
    • Strong interpersonal skills
    • Strong attention to detail and accuracy
    • Excellent communication skills (Verbal and Written)
    • Ability to cope with pressure and deadlines in a fast moving environment
    • Ability to work in a team or alone
    • Display tenacity by managing deadlines and stimulated by working in a pressurised environment.
    • Ability to plan, organize and control own work effort
    • Clear and concise organization and presentation of work
    • Be willing to learn and take accountability for new projects independently

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    BI Insights Manager

    Key Purpose

    The Business Intelligence (BI) Insights Manager is responsible for translating business needs and problems into data analysis requirements that will support/answer the needs. This person should have a firm grasp of data analytics, data visualisation and data story telling.

     Areas of responsibility may include but not limited to

    • Interact with business leads and other stakeholders to get a proper understanding of the problem statements
    • Translate business needs into data insights that will support/answer this need
    • Guide a team of analysts into producing the correct analysis
    • Conduct data analysis and data visualisation that will answer the business needs
    • Interact with software developers, business analysts, quality management, actuaries and end users to communicate BI designs and solutions.
    • Support the creation, enhancement and implementation of newer BI standards and processes.
    • Create and improve management information for Exco and key business stakeholders
    • Work with Actuarial and Data Science teams to setup data requirements and data engineering

     Personal Attributes and Skills

    • Excellent oral and written communication skills.
    • Experience in producing valuable insights to support non-analytical stakeholders
    • Must be able to present solutions and data storylines.
    • Experience in gathering requirements for reporting solutions and data analytics.
    • Experience working with BI front-end tools to develop prototype solutions (Power BI, Excel)
    • Strong SQL query writing ability (across database environments)
    • Good analytical and problem-solving skills.
    • Must be able to navigate ambiguity and complexity around business products and benefits and how they tie into data.

    Education and Experience

    • Minimum Bachelor’s degree in Actuarial Science or Statistics
    • Business Intelligence certifications will be an added advantage
    • Minimum 5 years’ experience in BI/Actuarial/Analytics field

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    Credit Operations Team Leader

    Job Purpose

    The Credit Operations Team Leader is responsible for leading a team of credit specialist and overseeing day to day operations functions. The role includes user acceptance testing requirements with the aim of continuously improving and automating processes to ensure a seamless and digital customer experience.

    Areas of responsibility may include but not limited to

    • Manages day to day back office operations ensuring operational quality and delivery against SLA’s (internal and external).
    • Ensures adequate UAT (User Acceptance Testing). Gives input into solution design at inception.
    • Ensures immediate support is available during system incidents and outages.
    • Leads the team with ongoing mentoring, coaching and development. Also conducts recruitment and resource planning for the team.
    • Continuously improves processes and systems to reduce load and improve client experience.                          
    • Manages, drives and monitors team performance and incentives.   
    • Conducts Quality Audits on a sample of the team’s recons, cases and bank-initiated exceptions.                      
    • Proactively monitors exception drivers and continuous improvement processes to avoid future occurrences (error trending and root cause analysis).
    • Networks and builds strong relationships both internally and externally to achieve objectives.
    • Prepares and compiles monthly reporting.
    • Ensure IQS objectives are met monthly.
    • Responsible for performance management and disciplinary action.    
    • Managing, analysis of, running and execution of operational reports.      
    • Manages all financials aspects relating to the team i.e. overtime, leave and staff utilisation.          

    Skills

    Required:

    • Analytical                            
    • Process mapping and improvement                      
    • Customer Focused
    • Risk operations
    • Detail orientated
    • Ability to prioritise
    • Deadline driven
    • Resilient
    • Able to work under pressure
    • Stress Management
    • Strong project management skills
    • Persuasion skills
    • Systems testing
    • Root cause analysis
    • Flexibility
    • Resourcefulness
    • Report writing  

    Preferred:

    • Strong verbal and written communication skills
    • Experience in credit and collections

    Qualifications

    Required:

    •  A completed or studying towards a degree (Risk management/BCOM) and,
    • Studying towards or a completed NQF Level 5 FAIS qualification

    Preferred:

    • Any relevant Banking, Financial or Business qualification
    • Studying towards or completed NQF Level 5 FAIS qualification
    • RE5

    Experience

    Required:

    • At least 2-3 years' leadership experience in a credit operations environment.
    • Evaluating clients’ financial information and assessing risk.
    • Preferred:
    • Experience in leading a team in a financial services environment.
    • Experience in leading and managing a team with proven success.

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    Java Developer (Discovery Central Services)

    Key Purpose

    • Work closely with a passionate development team to design, develop and maintain Java based solutions for a dynamic, multi-national company that sets the benchmark in its industry.
    • Must be a team player and have the ability to work with both vertical and horizontal colleagues both in a formal and informal setting. 

    Areas of responsibility may include but not limited to

    • Develop, test, and maintain high quality application software.
    • Analyse, maintain and enhance existing application and troubleshoot issues. 
    • Assist with the production of technical specifications and designs.
    • Promote new technologies and share knowledge within the team.  
    • Recommend improvements to development processes, contribute to implementation plans, and assist in rollout.
    • Adhere to coding standards and know best practices
    • Perform code reviews.

    Personal Attributes and Skills

    • Passionate about technology and development
    • Results oriented with the ability to work under pressure and cope with multiple concurrent projects with changing priorities and deadlines
    • Strong analytical and problem solving skills
    • Ability to deal with complexity and migrate between detailed and high level requirements
    • Self-starter who takes ownership and accountability, and is able to work with minimal supervision
    • Excellent written and verbal communication skills

    Education and Experience

    Education:  

    • Matric/Grade 12 and formal Java qualifications
    • IT related Degree or Diploma (BSc/BTech or similar).

    Experience:

    • 3 years Java systems development experience.
    • Experience in Presentation layer development (HTML5, CSS, JSP, TypeScript / JavaScript, Spring MVC, Angular 1 & 2)
    • Solid understanding of 
    • JAVA SDK 1.6 and later
    • SDLC
    • Experience in application frameworks (Spring Framework)
    • Unit testing and mocking frameworks.

    Preferred: 

    • 3+ years Java systems development experience
    • Spring Framework 3.0 or later, Angular2
    • Weblogic 10 & 12
    • Maven
    • Hibernate/JPA experience
    • JMS, Tibco EMS experience.
    • Oracle and PL/SQL knowledge.
    • ElasticSearch or SOLR experience
    • Angular experience
    • Experience with Business Rules Management Frameworks.
    • Experience using formal modelling languages (UML, ArchiMate etc) and modelling tools (Enterprise   Architect, Visual Paradigm etc.)
    • Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

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    SAP BAS Functional Consultant (Senior)

    Job Purpose
    Participating in the planning, development, maintenance, and enhancement of SAP applications. Customizing applications from the Integrated Solution Architecture and Design, Business Requirements Documents from Functional Specifications or RUN THE BANK Incident to meet defined Business needs.

    Areas of responsibility may include but not limited to:

    • Make configuration changes as required.
    • Adhere to Governance Processes always.
    • Configure solutions that will provide excellent Customer service.
    • Ensure Quality Assurance of new and added system functionality throughout the development life cycle.
    • Facilitate the activities necessary to ensure a smooth transition onto the new functions and applications.
    • Adapt to new application solutions and/ or changes to existing applications.
    • Ensure requirements such as audit standards, data management standards, safety related standards, best practice, legislation and risk during Project and Change participation.
    • Build and maintain a large and diverse array of relationships across GIT, including all levels of the organisation (from executive to front-line staff) across the whole IT Value chain. This is required on a Preferred Qualification and Experience
    • Continuous Improvement by identifying new and alternative approaches to performing business activities. 
    • Quality Assurance 
    • Change Management  
    • Ensure that system business processes within the area of responsibility are optimised.
    • Ensure alignment to Release methodology and procedures.
    • Verify the quality of functionality delivered.

    Technical Skills:

    • Core Retail Banking Implementations with specific focus on the end-to-end product life cycle for the following products:
    • Savings Products (with and without Notice)
    • Term Deposit Products
    • Transactional Products (with and without overdraft)
    • Master Contract Products
    • Loans Management Products

    The End-to-end product life cycle must include all areas of the product, namely:

    1. Payments
    2. Product
    3. Pricing
    • Account Maintenance and Servicing (all business operations and maintenance activities)
    • End of Day processing and exception handling
    • Experience must include hands on functional configuration, good understanding of technical components, all round unit testing and support thereof.

    Education:

    • Matric
    • BSc Computer Sciences/ Information Systems or equivalent IT tertiary qualification
    • Banking Services Certification or relevant SAP certification

    Experience:

    • Several years of experience in the SAP environment and in the area of SAP Financial Services development 
    • Comprehensive technical and professional knowledge of the technical architecture and database structure from at least one SAP Financial Services module
    • SAP Banking Services and SAP S4/HANA experience an advantage
    • An independent, motivated, and results-oriented way of working using analytical and conception methodologies
    • You enjoy working in a customer- and team-oriented way
    • Strong communication skills and a confident and positive manner

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    SAP Authorisation Specialist

    Key Purpose

    To implement and support SAP Authorizations and GRC solutions.   

    Areas of responsibility may include but not limited to

    • Delivering of qualified SAP GRC implementation and support skills
    • Access request generation – User access review configuration, etc.
    • Incident Management: Troubleshoot & resolve security issues in implemented SAP GRC applications; Debug and provide configuration fixes based on issues
    • Design, develop & configure security solutions in SAP GRC to meet business requirements adhering to industry best practices.
    • Create & manage workflows needed for SAP GRC Access Controls. Update notification settings to ensure precise communication to the role owner, controller or access requestor
    • Complete configuration & integration processes.
    • Develop & support provisioning process to allow user access requests
    • Collaborate with project teams to ensure that security solutions are integrated into SAP GRC.
    • Identify and evaluate business & technology risks. Raise risk awareness & make recommendations to mitigate these risks.
    • System Landscape Design (work closely with BASIS and DBAs)
    • Check Infrastructure feasibility from security perspective (For Portals exposed to internet or extranet work closely with network providers for firewall security, VPS etc.)
    • Propose security guidelines, access policies, disaster recovery plan, business continuity roadmap (work closely with information security consultants and internal auditors or risk management teams)
    • Create transition/deployment plans that includes step-by-step instructions to enable support teams post go-live.
    • Support QA, UAT & other testing activities performed by different teams. 
    • Update Rulesets, mitigating controls & process flows and work with internal controls team
    • Ability to innovate & learn new skills as required in supporting a continually changing technical environment.
    • Understand the business requirements in order to perform the role engineering in line with industry best practice.
    • Preparation of System Landscape Concept --> Provide Hardware and Software specifications to customer
    • Installation of Software Components --> This contains the installation of GRC
    • Components and also the installation of SAP Backend Components like Real Time Agents and the post-Installation configurations
    • Post-Installation and Basic Configuration --> Create Connectors and additional basic configurations
    • Hosting of Workshops for Risk Creation and Ruleset customizing
    • Implementation of Custom defined Rules in the Application

    Test of Applications

    • Hosting of Workshops for Approval Methodology and Workflow Use Cases
    • Hosting of Workshops for Super user Role Usage and Management of Super user
    • Documentation and Deliver of Custom Concepts for Compliant User & Role Administration
    • Handling of Error and Troubles.
    • Support of SAP systems with in a highly controlled environment
    • Implementation of new functionality. This in normally restricted to new enhancements within the support context. Upgrades and new template releases might result in larger implementation work that may require travel both foreign and local
    • Extensive knowledge and experience in Authorizations and GRC
    • Implementation and support of various SAP Authorizations and GRC installations
    • Updating of system documentations and accurate customer communication
    • Business and technically orientated

    Personal Attributes and Skills

    • Strong work ethic
    • Aptitude to learn new software quickly
    • Exceed customer expectations
    • Ability to work under pressure and strict deadlines
    • Ability to work independently and self-managed
    • Ability to prioritize and remain focused on the job at hand
    • Display professional business etiquette
    • Ability to translate user requirements into technical tasks
    • Problem solving ability
    • SAP GRC Access Control
    • Be a crucial part of successful SAP GRC Access Control projects, whilst working closely with the SAP GRC Access Control Solution Architect.
    • Analytical skills
    • Solid SAP ERP functional implementation experience

    go to method of application »

    Java Developer (Vitality Life)

    Key Purpose

    Design, code, test, debug and correct program modules in development for the back end service providers. Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Work with the system architect to define the system design and then develop and test the necessary code that will be deployed.

    Areas of responsibility may include but not limited to 

    Design

    • Translate business requirements into technical designs adhering to VitalityHealth processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
    • Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
    • Research and find effective solutions to technical issues that arise
    • Estimate development timelines based on business requirements

    Development

    • Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
    • Conduct unit testing and fix any defects found

    Testing

    • Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
    • Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
    • Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary 

    Support / Troubleshooting

    • Assist system users with technical support issues and handle according to defined procedures
    • Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

    Personal development

    • Keep abreast of current technological trends and how these might be applied in the Discovery environment
    • Constant improvement of knowledge of the various applications, their functionalities and data models

    General

    • Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
    • Able to build business relationships with other members of team and the business areas we support

    Personal Attributes and Skills

    Behavioral competencies

    • Drives Results
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Drives Results
    • Problem Solver
    • Leadership Skills
    • Strategic Agility
    • Manages complexity
    • Balances Stakeholders

    Technical Skills

    • Java 6,7 & 8 /J2EE Pattern knowledge
    • Databases – Oracle, PL/SQL,PostGres
    • Frameworks – Spring Framework, Hibernate, JPA,SpringBoot
    • Containerization technologies (Docker, Kubernetes, etc.)
    • Test Tools – TDD, JUnit, Mockito,
    • Code repository – GIT, BITBUCKET
    • Front-end framework – NodeJs, Angular
    • Build tools/Dependency – Maven, Ant
    • Web Services – REST and SOAP
    • Nice to have:
    • Application Servers – Weblogic, JBoss Application Server
    • Experience with Tibco EMS queues
    • Experience with Kafka
    • Linux command line
    • DevOps/CI tools (Jenkins, SonarQube, etc.)
    • Monitoring/reporting tools (Splunk, Dynatrace, etc.)
    • ElasticSearch
    • Automated testing Framework – Jmeter

    Education and Experience

    Education

    • Matric
    • A Bachelor’s Degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
    • Formal Java Qualification (Advantageous)

    Knowledge

    • Knowledge of commonly used design patterns
    • Excellent understanding of Object Orientated principals and Java language fundamentals
    • Working knowledge of Software development within SDLC, Unit Testing, Data modelling and design of database structures
    • Agile Methodology

    Experience

    • A minimum of 3 years Java systems development experience with exposure to core
    • Java EE knowledge and experience

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    Team Leader Telesales

    Job Description

    This role drives telephonic sales with Sales Consultants through inbound and outbound campaigns (new sales).  The Team Leader needs to develop, support and manage the sales consultants to be competent and confident to drive sales in a compliant, disciplined and professional manner. This role is a non-advice rendering position.

    Key purpose

    • To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

    Key Outputs

    The successful candidate will be expected, but not limited to perform the following key outputs:

    • Leading and managing a team of 10 – 12 telesales agents
    • Performance Management, coaching and developing team.
    • Drive staff to achieve required targets and is accountability for teams overall sales targets
    • Assessment of consultants calls - QA.
    • Recruitment – responsible for headcount, Retention and Attrition.
    • Adherence to Compliance and Risk Management requirements
    • Maintain Fais Fit and Proper requirements
    • Ensure TCF compliant conduct,advice given,intermediary services rendered
    • Dealing with elevated queries/problems.
    • Managing the ongoing relationship between brokers.
    • Ensuring continual communication between management and staff.
    • Adhere to and enforce internal policies.
    • Inspire, motivate and support team.
    • Able to work overtime from time to time, which may include weekends.

    Compliance and Risk Management

    • Ensure team understands and adhere to all compliance requirements, where necessary request the Compliance Officer to conduct training sessions where there are gaps for knowledge or non-compliance.

    Personal attributes and skills

    • Excellent verbal and numeric communication skills
    • Ability to lead, inspire and coach a telesales team.
    • Logical,analytical problem-solving ability.
    • Sales Orientated
    • Quality driven
    • People-focused
    • Quality driven
    • Strong Interpersonal Skills
    • Strong Leadership skills
    • Decision making skills
    • Ability to work in a highly pressurized, target oriented environment.
    • Excellent time management skills
    • Organizational awareness

    Qualification & Experience

    • Grade 12 – essential
    • 4 years outbound/ Inbound experience – essential
    • 3 years Team Leader/leadership experience – Non negotiable
    • Proficient in English – essential (writing, reading, speaking)
    • Bi-lingual – advantage (writing, reading, speaking)
    • Fais recognized qualification / Relevant Tertiaty Qualification
    • Computer literate - MS Office, especially Excel – essential
    • Regulatory Exam 5  and NQF 5 required
    • RE 1 Optional

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    Marketing Manager - Health Marketing

    Key Purpose

    To create brand and communication solutions that enable business to meet their objectives by:

    • Driving and defining the implementation of brand and communication strategy and solutions for Discovery Health’s Main Market products and services.
    • Interfacing with senior business people to define and co-ordinate brand or communication strategy.
    • Understanding the impact of that strategy across business.

    Areas of responsibility may include but not limited to

    • To execute Discovery’s Main Market strategy to build awareness and growth
    • Unpack complex business needs and to provide creative solutions considering all stakeholders
    • To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
    • To ensure that solutions are in line with Discovery marketing model
    • Develop people through coaching (as required)
    • Manage a budget
    • Build and maintain relationships with key business people, both at a strategic and operational level
    • Proactive
    • Bringing ideas to business
    • Doing feasibility studies and defining new ways of doing things
    • Measure impact and drive corrective action
    • Ensure effective implementation of plans
    • Manage conflict
    • Reactive
    • Responding to business needs

    Competencies

    Knowledge

    • Different Discovery audiences
    • Agency collaboration
    • Various media channels, including electronic
    • Discovery’s products and business processes
    • Key individuals in Discovery and who to go to for what
    • Print and production processes (including time lines and costing)

    Skill

    • Convert technical information to audience appropriate communication
    • Influence and persuade people to get things done
    • Negotiate
    • Present and sell your ideas
    • Question processes, strategy and outputs
    • Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
    • Make decisions
    • Solve complex problems
    • Build trusted partnerships
    • Manage conflict
    • Manage trade offs
    • Instil confidence in others
    • Communicate well in English both in writing and verbally

    Attributes

    • Empathetic
    • Diplomatic
    • People and relationship focused
    • Sociable
    • Team player
    • Seen as a trusted advisor by clients
    • Resilient
    • Able to work calmly under pressure and provide answers and direction to others
    • Flexible and adaptable
    • Tenacious and persistent
    • Dynamic and energetic
    • Driven
    • Confident
    • Passionate
    • Have initiative- being a self-starter
    • Naturally inclined to work hard
    • Action oriented (doer)
    • Solution oriented
    • Detail oriented
    • Ability to think outside the box

    Education and Experience

    Qualifications

    • Minimum 3 year undergraduate
    • Post graduate qualification in marketing is preferable
    • Relevant industry qualification
    • Minimum of 5 years’ experience in Marketing or Communication
    • Relevant industry experience, experience in Main Market financial services products
    • Relevant experience in implementing marketing strategy

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    Conservation Consultant

    Job Description

    • Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

    Key purpose

    • Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

    Key Outputs

    The successful applicant will be responsible for but not limited to the following broad job functions:

    • Conduct outbound and inbound telephonic Conservation to existing Discovery client’s, who have requested cancelation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.
    • Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.
    • Ensure that monthly conservation targets are met.
    • Proactively determine the client‘s needs and have the ability to re-sell product to members.
    • Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients
    • Ensuring that customers concerns are addressed and resolved by the relevant areas
    • Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management
    • Ensure that all administrative changes are done timeously, followed through on and monitored

    Personal attributes and skills

    • Have sales ability and be persuasive
    • Be friendly, sincere ,confident ,courteous and positive
    • Be self-managed
    • Have excellent administration skills and be extremely organized
    • Have the ability to deal with change
    • Be able to maintain confidentiality
    • Have excellent telephone skills
    • Have excellent verbal and written communication skills
    • Be self-motivated and pro-active
    • Be able to prioritize , work under pressure and manage deadlines
    • Be a team player
    • Be resilient
    • Be service orientated and customer focused
    • Be results driven

    Qualification & Experience

    • Matric
    • At least 2-3 years’ experience in a Life, Health or short term Assurance sales position and/ or Outbound Telesales environment (Essential)
    • 2-3 year Conservation experience or telesales experience
    • Excellent English and Afrikaans spoken would be beneficial
    • FAIS accreditation – NQF 4 or 5 FAIS credits (Required)
    • Regulatory exams (Required)
    • Good Excel and Word skills

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    Sales Consultant Estate Preserver - Cape Town

    Key Purpose of the role

    Selling the Estate Preserver and collecting information for drafting of wills. Building relationships with the Financial Advisors and identifying additional opportunities for the Financial Advisors. Offering superior client service and technical knowledge

    Key responsibilities:

    • Maintaining an 70% sales conversion ratio of the Estate Preserver
    • Gathering accurate information for the drafting of the Wills
    • Issuing of quotations
    • Ensuring all compliance is complied with
    • Liaising with internal departments on processing issues
    • Follow-up and tracking of business submitted
    • Developing and maintaining Advisor relationships
    • Communicating effectively with the Advisor and Identifying opportunities
    • Building relationships with internal departments to ensure superior service is offered to clients
    • Participating in proactive sales and marketing initiatives

    Qualifications and Experience:

    Education

    • Minimum: Matric
    • RE5
    • Beneficial: Business degree
    • Recognised qualification

    Experience

    • Minimum: 2 years of sales experience
    • Beneficial: Sound knowledge of Insurance (short-term, health, risk) and investment products
    • Beneficial: Broker consulting experience in an insurance company or investment house
    • Beneficial: An understanding of Financial Planning
    • Knowledge of MS Office Suite

    Other:

    • Own insured transport, cellphone and driver’s license
    • Willingness to undertake business travel across Gauteng
    • Willingness to work after hours
    • Ability to conduct meetings online (Zoom/Teams)

    Competencies

    • Assertiveness
    • Self-confidence
    • Honest and ethical
    • Resilience
    • Perseverance
    • Able to manage stress and stressful situations
    • Results driven
    • Ability to work independently without supervision
    • Self -Disciplined
    • Able to influence and negotiate
    • Persuasiveness
    • Build strong relationships
    • Use own initiative
    • Decisiveness
    • Time Management
    • Ability to meet Deadlines timeously
    • Ability to report back with accurate and concise feedback
    • Ability to communicate effectively
    • Ability to understand the client’s needs effectively
    • Ability to report back accurate information for the drafting of the will

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    Corporate Consultant

    Key Purpose

    Marketing of Discovery Health products (Discovery Health Medical Scheme, Flexicare, Vitality, Prepaid, Gap Cover and Healthy Company) through strategic opportunity identification and relationship building with Financial Advisers and Employers.

    Areas of responsibility may include but not limited to

    • Create strategic business partnerships with a panel of Financial Advisers and key stakeholders to enable sales to meet and exceed bold monthly sales targets
    • Identify and drive innovative solutions which lead to growth opportunities, both from an existing base and new business perspective
    • Industry and product expert across the Discovery suite of products as well as those of competitors
    • Empower and educate Financial Advisers and new clients on the Discovery value proposition through presentations and member one on ones
    • Strategic relationship management with internal and external key stakeholders, at numerous levels (Exec to staff level)
    • Handle objections and find solutions
    • Project manage the new business take on process end to end for new clients
    • Monthly reporting, global trend analyses and thought leadership delivery 
    • Identifying integration opportunities across the Discovery value proposition

    Behavioural Competencies:

    • Strategic thinking
    • Persuading and influencing
    • Resilience and tenacity
    • Sales and target driven
    • Exceptional communication skills
    • Opportunity and solution orientated
    • Independent and highly adaptable to change

    Education and Experience

    • Proven sales track record
    • In-depth knowledge of health care industry
    • Minimum 3 years within the Financial Services industry
    • Minimum 3 years target-based sales experience
    • Business related degree / diploma 
    • Industry related NQF 5 - 120 credits (preferred)
    • RE accreditation (preferred)

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    Telesales Consultant

    Job Description

    • Identifying sales opportunities.
    • Answering inbound calls timeously and making required outbound calls
    • Co-ordination of own administration
    • Identifying sales opportunities
    • Maintaining accurate details and statistics of all queries

    Key purpose

    This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

    Key Outputs

    The successful individual will be required to perform on, but not limited to the following key outputs:

    • Achieve Insure Sales target
    • Communication to members telephonically via fax and email
    • Attending to general administration
    • Conduct Financial Needs Analysis
    • Achieve quality target
    • Overcome objections
    • Adhering to service level agreements

    Personal attributes and skills

    The successful individual will be required to demonstrate the following competencies:

    • Target Driven
    • Team Player
    • Goal orientated
    • Self motivated
    • Ability to perform under pressure
    • Adapt to change
    • Persuasiveness
    • Resilience/Tenacity
    • Sound Time Management
    • Self managed
    • Attention to detail
    • Ability to learn quickly and apply knowledge
    • Speak fluently (accent neutral) English/Afrikaans

    Qualification & Experience

    • Matric
    • At least 2 years sales experience, preferably in an outbound telesales environment
    • Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
    • PC literacy, email, word, excel
    • Tertiary qualification an advantage
    • NQF5 and RE5 qualification

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    CVM Campaign Consultant (Email Builder)

    Key Purpose

    The Discovery Vitality Customer Value Management team is seeking a Campaign consultant who will be responsible for email, sms and mobile push communications.

    In this role you will be responsible for developing and executing the Company’s marketing emails including promotional blast emails, trigger emails and event based emails.  Building emails, sending bulk communications and tracking these is core to the role

    Areas of responsibility may include but not limited to

    • Builds emails – has experience with html coding and email design.
    • Is able to execute campaigns on a campaign management interface.
    • Is proficient with Excel and able to work with and load data for big campaigns
    • Actively manages and maintains the email calendar.
    • Partners with stakeholders to ensure design, content and segmentation adhere to best practice standards.
    • Works with Brand and Business owners to execute full lifecycle programs that are relevant and appealing to target audiences.
    • Reports on and analyzes key marketing metrics to ensure campaigns are meeting goals.
    • Analyzes email campaigns to make recommendations for enhancing their effectiveness.
    • Tracks and executes end-to-end campaign plans to optimize key traffic and revenue metrics including open rates, click through rates, engagement, and conversion.
    • Is detail oriented to get the right message to the right person at the right time.
    • Is results focused and delivers campaign reports timeously and with attention to detail
    • Continuously delivers on mailing strategies to drive higher returns including A/B and multivariate testing of subject lines, message, content, images, offers, mailing frequency, segments, etc.

    OVERVIEW:

    • This position has a direct impact on the reputation the Company maintains in a highly competitive marketplace.
    • Works to facilitate the objectives of the department and Company under minimal direction..
    • This is a highly visible position, impacting the business strategically and operationally.
    • Position works closely with the Marketing, IT, Data Science and creative departments and agencies
    • Position works closely with external vendors including Everlytic and SAP Hybris Marketing

    Competencies

    • Stay current with email marketing best practices, strategies, and industry standards.
    • Proven ability to communicate insights and action items driven from data.
    • Analytical and segmentation skills, strong attention to detail.
    • Demonstrated ability to juggle short-term needs with overall strategy
    • Creative, highly organized, articulate, flexible, and very hands-on.
    • Ability to manage email programs from conception to production, including back-end analysis.
    • Proactive, energetic, self-starter who thrives on getting things done.
    • Clear understanding of marketing metrics and expertise in A/B testing and ROI analysis.

    Education and Experience

    • Website design, IT programming or html-based training a requisite
    • Bachelors’ Degree in Marketing, Design, or technology preferred.

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    Compliance Guidance Officer

    Job Purpose

    Assist management in the implementation of a compliance risk management process that includes the identification, assessment, management, monitoring and reporting of compliance risks that are faced by the relevant business unit

    Principle Accountabilities

    • Assist management to define, set and manage compliance framework, policies and standards specific to the function 
    • Compliance monitoring of the applicable business unit compliance functions and assurance across the business units 
    • Support management in the development and maintenance of the Compliance Risk Management Programmes (CRMPs) as applicable to the business unit 
    • Facilitate compliance and provision of guidance on applicable policies and strategic objectives by using risk management principles.
    • Assist management with identification and evaluation of compliance exposures and regulatory breaches 
    • To interact  with Regulators and Regulatory Bodies as and when required
    • Assess the impact of legislative and regulatory key requirements of applicable laws

    Education, Knowledge and Experience

    • Relevant tertiary qaulification
    • Minimum 3 years compliance specific experience
    • Experience in drafting Compliance Risk Management Plans and conducting Compliance Monitoring

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    Java Developer (Senior)

    Key Purpose

    To fulfil a pivotal role within a software development team that designs, develops and maintains the systems for Discovery’s dynamic Life Insurance business.

    Areas of responsibility may include but not limited to

    Planning:

    • Perform a high-level impact analysis, establish Scope and provide estimates based on technical requirements.
    • Proactively liaise with all stakeholders.
    • Create required planning tasks in SDLC tool and set due dates according to agreed milestones.

    Analysis and Design:

    • Actively participate in the collaborative technical design process.
    • Research and find effective solutions to technical issues that arise.
    • Update development timelines based on final requirements.
    • Liaise with the relevant subject matter experts where clarification is required.

    Development:

    • Translate technical requirements into executable code without errors.
    • Ensure optimally performing system code in line with technical specifications, following prescribed process, architecture standards and procedures.
    • Ensure delivery within agreed timeframes.
    • Conduct unit testing and fix any defects found within the agreed SLA.
    • Escalate risks to the project early on.

    Quality and Testing:

    • Run code through the automated code review tool, review errors with the technical lead and fix before committing to the code base.
    • Perform peer code reviews to ensure consistent application of standards, logic and effective use of libraries and reusable aspects of the software.
    • Develop and maintain reusable Unit Tests.
    • Assist the Test Analyst in ensuring that a comprehensive test pack is produced, which includes all the required scenarios. 
    • Verify that the completed software meets the established standards and is fit for purpose.
    • Review the risk / impact of defects found in testing, prioritize and ensure that the priority is accurate.

    Risk and Release Management:

    • Conform to the Build and Release cycles.
    • Provide timeous support to the Quality Assurance Team when issues arise during testing.
    • Handle all outstanding defects.

    Production Support and Root Cause management:

    • Ensure that the root cause of system errors are effectively analysed and prioritized for fixing.
    • Proactively bring issues and problems to the attention of the team and propose solutions to solve them.
    • Assist system users and the infrastructure teams with technical support issues.

    Team Collaboration:

    • Adhere to the culture of communication and collaboration across all teams. 
    • Attend and participate in the regular team / project stand-ups.
    • Actively mentor team members where required.
    • Provide feedback at the regular 1-on-1’s with your leader.
    • Proactively set goals, track them and address any concerns with your leader.
    • Participate in Performance reviews with your line manager and project leads.
    • Actively participate in internal up-skilling initiatives.
    • Transfer knowledge and contribute to building a shared knowledge base

    Personal development:

    • Keep abreast of current technological trends and how these might be applied in the Discovery environment.
    • Constant improvement of knowledge of the various applications, their functions and data models.

    General:

    • Ability to communicate clearly, constructively and effectively. Able to follow and participate in technical, business process, and other discussions.
    • Able to build strong business relationships with other members of the team and the business areas we support.

    Personal Attributes and Skills

    Intermediate knowledge of:

    • Applicable programming disciplines and languages.  Refer to technical competencies list.
    • Data modelling and design of database structures
    • Unit Testing
    • Systems Integration testing
    • SDLC methodologies
    • Behavioural Skills:
    • Action orientated go-getter, hungry to learn and add real value.
    • Self-motivated.
    • Driven by a sense of responsibility and ownership.
    • Structured and analytical problem solver: Obsessive about finding solutions to problems.
    • Able to plan, organise and prioritize own work.
    • Attention to detail.
    • Able to multitask.
    • Highly adaptive and flexible to a changing environment.
    • Able to work independently, but also as an effective member of a Team: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner.

    Education and Experience

    Essential:

    • 5+ years’ experience in software development
    • IT related Degree or Diploma (BSc/BTech or similar).

    Advantageous:

    • Formal software development qualification(s), such as Object-Oriented Analysis & Design.

    Key Technical Competencies

    General:

    • Version control (GIT)
    • UML and modelling tools (Enterprise Architect, etc)
    • SDLC methodologies (Agile, Waterfall, DevOps, etc)
    • SQL

    Java:

    • Java programming language
    • Java EE
    • JBoss EAP (or similar Application Server)
    • Data layer (JPA, Domain Object Model, XML/XSD, JAXB, ORM frameworks, RDBMS and PL/SQL beneficial)
    • Business services (EJB, RMI)
    • Integration services (Apache Camel, REST / SOAP web services)
    • Messaging systems (JMS, Tibco EMS, Oracle Advanced Queuing, MQ)
    • Presentation layer technologies (JavaServer Faces, HTML 5, JavaScript, CSS3)
    • Design patterns (DAO, Command pattern, MVC, etc)
    • Testing methodologies (Junit)
    • Code quality tools (SonarQube)
    • Build tools (Apache Ant, Jenkins, etc)
    • SDLC tools (Jira, BitBucket, etc)

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    Team Vitality Club Support

    Key Purpose

    To assist with Team Vitality queries and escalations. To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA. Assist with Vitality inbound calls from Vitality call centre, as well as escalated queries. Monitoring of various pools and ensuring queries are resolved.

    Key Outputs

    The successful candidate for this position will be responsible but not limited to the following:

    • Assisting Team Vitality members with their queries
    • Resolving escalated calls, emails and inquiries
    • Building, enhancing and maintaining relationships with members who have experienced dissatisfaction
    • Building, enhancing and maintaining relationships with Team Vitality Partner
    • Liaising with other departments in order to get queries resolved
    • Working on various projects
    • Monitoring of various pools and ensuring queries are resolved within SLA.
    • Assisting with Team Vitality hospitality events
    • Must be able to work over weekends and public holidays

    Personal Attributes and Skills

    • Takes initiative and works under own direction
    • Makes quick and clear decisions
    • Shows respect for the views and contributions of team members
    • Adapts to team and works well in a team environment
    • Easily establishes good relationships with customers and staff
    • Relates well to people at all levels
    • Gains clear agreement and commitment from others by persuading convincing and negotiating
    • Responds quickly to the needs of audience and to their reaction and feedback
    • Structures information to meet the needs and understanding of the intended audience
    • Develops job knowledge and expertise through continual professional development
    • Probes for further information for greater understanding of a problem
    • Demonstrates an understanding of how one issue may be a part of a much larger system
    • Manages time effectively
    • Sets high standards for quality and quantity
    • Works in a systematic, methodical and orderly way
    • Works productively in a pressurized environment
    • Follows procedures and policies
    • Plans activities well in advance and takes account of possible changing circumstances
    • Keeps up to date with competitor information and market trends
    • Accepts and tackles demanding goals with enthusiasm and works well under pressure
    • Takes responsibility for own actions and projects

    Qualifications & Experience

    ESSENTIAL

    • 6 months to a 1 year Vitality Service Experience
    • Paradigm and MS Outlook
    • Excellent verbal and written communication skills
    • Excellent administration skills

    ADVANTAGEOUS

    • Be proficient in Afrikaans and English (spoken and written)
    • Worked at outdoor hospitality events
    • Running or cycling club experience
    • 6 months to a 1 year Vitality Correspondence Experience

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    Developer (Senior)

    Key Purpose

    The role has multiple facets, the first being to become completely familiar with existing software models in order to be able to maintain and enhance them. Equally important is the development of  new models and functionality for the team. Many of these programs are quite complex in nature.

    A less challenging but equally important role is running the programs on a daily and monthly basis – these are called production runs. The programs that need to be run include in-house developed software as well as third party software. For all these, the  input files need to be created, usually by means of C/C++ programs, SQL and shell scripting. Some of these input files themselves can be complex in nature, being created of data from multiple sources.

    Running these production runs can involve working outside of office hours, for which time off is granted in lieu of overtime pay. Finally a requirement is to develop ad-hoc programs and front-ends for the team to be able to run various programs themselves – usually through a web page.

    Areas of responsibility include but may not be limited to:

    • Maintaining and enhancing existing software
    • Developing new software
    • Creating input files
    • Collating output from the various programs for loading into a database
    • Running or assisting with production runs
    • Developing simple front ends (usually web-pages) to enable the team to run the programs themselves on a single record basis
    • Keeping third party software up to date by updating license keys etc.
    • Developing adhoc programs and scripts as required by the team
    • Investigating new technologies and methodologies to keep the software current.

    Personal Attributes and Skills - high proficiency required

    • High proficiency in C/C++
    • A good knowledge of SQL and relational databases
    • Proficiency in Unix shell scripting.
    • Good knowledge of Unix (mainly Solaris, and some Linux)
    • Technical computer knowledge – e.g. using shared memory, binary files etc.
    • Must be able to work unsupervised (mentorship is provided)
    • Enthusiasm and willingness to learn

    Personal Attributes and Skills – proficiency required

    • Unix command-line experience
    • Working knowledge of Microsoft Office products; MS-Word, MS-Excel
    • Working with a source-level debugger (for C)
    • ProC (Oracle’s SQL interface for C)
    • XML / XSLT
    • HTML / CSS
    • PHP
    • Java/Javascript
    • Any other web technologies such as APIs

    Education and Experience – minimum

    • Computer-related tertiary qualification – or minimum 10 years’ experience working in a highly technical environment
    • Minimum 5 years’ solid C or C++ programming experience
    • Minimum 5 years’ experience software development in a Unix environment.
    • Minimum 3 years’ SQL experience, preferably with Oracle and/or Netezza
    • 2 years shell scripting (knowledge of awk or perl advantageous)
    • 1-year HTML programming exposure
    • 1-year XML/XSLT programming exposure
    • 6 months PHP programming
    • 2 years working with MS-Excel, MS-Word etc.

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    Client Consultant - Discovery Menlyn Store

    Key Purpose

    To be a Discovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences

    Areas of responsibility may include but not limited to

    • Navigate the client experience through our digital platforms and share the Discovery value offering
    • Provide comprehensive information on all Discovery products and benefits
    • Assist clients in understanding and getting the most value from their Discovery products through integration
    • Create interest in Discovery products
    • Willing to work retail hours, weekends and public holidays
    • Represent the Discovery Store at fitness events outside of working hours
    • Navigate the Discovery environment to facilitate the best client support
    • Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
    • Educate members on how to manage their Discovery products digitally
    • Manage and host events within the store environment
    • Fulfill administrative duties within the store
    • Execute targeted store projects and campaigns

    Competencies

    • A proven track record of face-to-face customer experience
    • A developed level of organisation
    • Exceptional communication skills
    • Good emotional intelligence
    • A passion for customer service
    • Must be adaptable to change
    • Must enjoy interacting with people
    • Must be a team player
    • Great time management skills

    Education and Experience

    • Minimum 3-year undergraduate
    • Post graduate qualification in marketing is advantageous
    • Relevant financial services industry experience is advantageous
    • Discovery work experience (Advantageous)
    • Sales and client services experience

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    Delivery Manager

    Key Purpose

    Provide the means for the Carrier to engagement with Vitality Group from a Systems perspective. Ensure systems delivery to the Partner Market is accomplished.

    Areas of responsibility may include but not limited to

    SDLC Execution: Management of all activities within the SDLC including:

    • Size, forecast, capacitate, plan, monitor, report and control all aspects of the SDLC
    • Scheduling and prioritization of tasks and resources
    • Coordinate: Build, Test, Deliver, Fix, Change Requests across multiple teams (external, outsourced, offshore teams, and onshore)
    • Issue Resolution: Ensure that Project milestones are met through active issue resolution, timeous escalations and direct management of the resources
    • Lead and manage the project resources. Mentor and guide the project team where required
    • Plan, monitor and report on software delivery – Success is measured on delivery against project plans
    • Guide solutions towards VG V1 design – Minimum CRs against V1 design
    • Develop high performing teams – High quality delivery on time
    • Ensure quality systems delivery to the Partner Market  - Production issues are measured
    • Ensure the stability of the environment through infrastructure due diligence and upkeep

    Management

    • Meet project goals and objectives within the overall scope, time frame, cost, quality, standards and SLA
    • Capacity management: delegation of tasks, review of execution, and providing feedback to team members.
    • Manage vendors: capacity, work allocations, quality, cost and SLAs. 
    • Issue management: Resolution, escalation and prevention of issues. Remove impediments to the effective functioning of the development team
    • Prioritization: Participating and enabling the business Prioritization process along with the product owner.
    • Risk Management and Escalations: Management of risks to the delivery timelines with appropriate escalations
    • Communication: of project progress to management and project stakeholders.
    • Continuous Improvement: Report on the quality of project output on completion of the project and input into the processes to ensure better, more efficient execution in the future.

    Manage IT Relationship with Partner Market

    • Ensure client satisfaction in IT, systems delivery, and platform - Measure through  client satisfaction, Balance Scorecard and level of Escalations.
    • Manages the relationship with Business Applications owners
    • Chair or attend the relevant forums, planning, organizing, resource management, project documentation, timeline and deliverable management

    Personal Attributes and Skills

    Behavioral Competencies:

    • Drives Results
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Problem Solver
    • Manages complexity
    • Balances Stakeholders
    • Transparency
    • Multitasking
    • Organizational skills
    • Analytics

    Additional attributes

    • Strong Ownership qualities
    • Ability to assess and prioritize
    • Excellent planning and organizational skills
    • Able to work under pressure in a fast-paced environment
    • A strong passion for customers and technology
    • Self-motivated, self-thinker and pro-active
    • Excellent communications skills and good team player
    • Strong interpersonal skills specifically with the ability to establish and grow relationships with diverse stakeholders
    • Well-developed conflict handling skills
    • Willing to learn and develop oneself

    Education and Experience

    Education:

    • Degree in Information Systems or equivalent

    Experience:

    • 5 or more years management of software development projects.
    • Development experience is an advantage.  
    • Understand Software development principles. 
    • 8 or more years management experience
    • Negotiation skills, ITIL services Framework - Advantageous

    Knowledge:

    • Software development principles, Project Management, people focused. Logical Thinker, Proactive in approach to planning, Risk Mitigation, Solution Driven, Consulting

    go to method of application »

    Instructional Designer

    KEY PURPOSE
    The vacancy is for a Junior Instructional Designer role within the Discovery Institute of Training. The role requires the Instructional Designer to develop high-quality training material for Discovery products. The role involves content development, constant evaluation of the training cycle and regular updating of material. The role is ideally suited for an individual with a passion for learning and development with strong writing skills.

    KEY OUTPUTS

    • All work must be done accurately, comprehensively and to an acceptable quality.
    • Consulting with the senior Instructional Designers on project and task requirements.
    • Assist the senior Instructional Designers to design, develop and update training material and assessments for instructor lead and online learning (storyboards only) training in line with the curriculum to ensure that learning outcomes are matched.
    • Maintaining material and ensuring best practice guidelines are followed across the sales areas.
    • Conduct research on new concepts and methodologies which could be incorporated.

    COMPETENCIES

    • Very good command of English language
    • Demonstrate strong writing skills, both technical and creative
    • Well organised with a superior attention to detail
    • Creative and innovative
    • Good project management and time management skills
    • Strong interpersonal skills driven by a strong code of ethical behaviour
    • Delivering results and meeting customer expectations
    • Significant knowledge of Microsoft Office Suite
    • Able to understand and interpret complex content and have the ability through effective writing skills to transform that content into effective training material
    • Adapting and responding to change
    • Goal orientated and deadline driven
    • Giving and receiving feedback

    Experience Experience Essential/Advantageous

    • At least 1-year experience in compiling and writing comprehensive content for professional use.

    Essential

    • Education and training qualification.
    • Experience in learning and development.

    Advantageous

    • Knowledge of the healthcare industry.
    • Business related degree
    • Basic knowledge of Discovery and it’s product offerings

     

    Method of Application

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