Team Leader Telesales at Discovery Limited

Job Description

This role drives telephonic sales with Sales Consultants through inbound and outbound campaigns (new sales).  The Team Leader needs to develop, support and manage the sales consultants to be competent and confident to drive sales in a compliant, disciplined and professional manner. This role is a non-advice rendering position.

Key purpose

• To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Recruitment – responsible for headcount, Retention and Attrition.
• Adherence to Compliance and Risk Management requirements
• Maintain Fais Fit and Proper requirements
• Ensure TCF compliant conduct,advice given,intermediary services rendered
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Compliance and Risk Management

• Ensure team understands and adhere to all compliance requirements, where necessary request the Compliance Officer to conduct training sessions where there are gaps for knowledge or non-compliance.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Ability to lead, inspire and coach a telesales team.
• Logical,analytical problem-solving ability.
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Strong Interpersonal Skills
• Strong Leadership skills
• Decision making skills
• Ability to work in a highly pressurized, target oriented environment.
• Excellent time management skills
• Organizational awareness

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Fais recognized qualification / Relevant Tertiaty Qualification
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam 5  and NQF 5 required
• RE 1 Optional