Customer Service Representative (North West - Rustenburg) at Enaex Africa

Description

Key Accountabilities 

• Maintaining empathetic and professional front with the customers.
• Answering support calls, emails, support tickets.
• Providing instant troubleshooting via live chat tool.
• Helping customers complete online payments.
• Acknowledging customer complaints.
• Solving customer complaints.
• Process different documents like applications, forms, and custom requests.
• Constant communication with colleagues from various departments to offer efficient customer service.
• Providing feedback on customer service efficiency process.
• Ensuring complete customer satisfaction.
• Providing professional customer service experience.
• Customizing individual customer journey.
• Keeping records of customer communication, complaints, transaction and more.

Requirements

• Grade 12/ or equivalent
• National Diploma in supply chain or similar
• PRMS system experience is an advantage.
• Ability to interface with customers, sales and production.
• Must be very detail-oriented and capable of multi-tasking.
• Must be an action oriented, team-player with excellent problem-solving skills.
• Proficient in Microsoft Office Competencies .
• Must have 3-5 Years experience in relevant or similar role.