Delivery Manager - Queensburgh at Clover S.A. Proprietary Limited

Requirements

• Matric - National Diploma adventagous  
• Relevant experience in applying job-related concepts, techniques, and processes at the required level  
• Experience in working with senior management 
• Business English: Fluent 
• Code 10 motor vehicle license 
• Travel off-site/overnight stay 
• Work shifts/weekends/public holidays 
• Competencies
• Coach and develop people  
• Proactive and action orientated  
• Approaches situations with an open mind and solves problems creatively  
• Achieves Results Effectively 
• Collaborate with others to achieve a common objective  
• Commitment and motivation  
• Administrative capabilities  
• Customer orientated  
• Communicates effectively  
• Ability to plan and organize  

Duties and Responsibilities

Manage subordinates 

• Set KPA's of team members and manage performance  
• Maintain discipline of team (Execute company disciplinary procedures)  
• Plan and manage leave  
• Manage training and development of subordinates  
• Manage driver violations as per Onboard Computer Report (OBC report)  
• Appoint staff  
• Follow up on the car track footage and ensure all vehicles are actively recorded  
• Manage Masakhane delivery teams  
• Ensure effective deliveries and cost control  
• Schedule deliveries according to nominated delivery days  
• Manage and control departmental own fixed cost in terms of overtime, running cost and crates  
• Manage site and area responsibility in terms of safety  
• Ensure that deliveries are executed according to standard operating procedures  
• Ensure vehicle inspections are conducted  
• Log vehicle breakdowns  
• Ensure all monies collected, are dropped in the drop-safe  

Perform administrative duties  

• Conduct daily debriefing of delivery team  
• Maintain and manage driver ledger balances and deadlines  
• Investigate rejected driver claims  
• Maintain mixed temperature report  
• Manage fuel usage on vehicle and reconcile fuel storage  
• Maintain Danone uplift register  
• Maintain and update non-delivery file  

Manage customer relations  

• Conduct trade visits and submit reports  
• Manage and control customer uplifts  
• Attend to customer queries and complaints  
• Liaison between Call Centre and Danone