Deloitte Consulting: Core Business Operations - Analytics & Cognitive: Manager – Salesforce Einstein at Deloitte

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realise your full potential.

Main Purpose of Job

• To lead Salesforce project engagements with a specific focus on Einstein analytics.

Strategic Impact

• Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
• Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
• Seeks to identify additional sales opportunities in client business
• Assists in the preparation of proposals/tenders and presentations on request
• Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
• Develops market network in business and builds relationships that generate leads
• Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
• Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client

Client Impact: External / Internal

• Manages day-to-day deliverables of team on client engagements / projects
• Proactively identifies client service and technical issues and implements resolutions to address these
• Develops productive working relationships with client teams
• Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
• Establishes and maintains good working relationships with external clients across industries
• Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams

Operational Effectiveness:

• Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs
• Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
• Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
• Meets regularly with client and client teams to understand issues, anticipate needs and address these
• Keeps Senior Manager updated on status of engagement
• Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

Development/Growth of Team

• Shares expertise and knowledge with team members and counselees on an ongoing basis
• Develops good working relationships with key talent in team
• Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount
• Maintains own development and knowledge in specialised area

Budgets/Profitability

• Manages engagement budget through accurate budgeting, cost control and profitability management
• Monitors that time and expenses on engagement are accurately recorded and submitted weekly

Differentiators for the Role

• Facilitate client workshops to gather requirements and formulate deliverables
• Salesforce project delivery
   

Leadership Capabilities

• Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
• Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
• Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
• Talent development - Develops high-performing people and teams through challenging and meaningful opportunitie

Professional Capabilities

• Delivery Excellence - Ability to produce a high quality work product and collaborate with others to deliver a superior client experience
• Knows the Business and Sector - Ability to understand how business functions operate and how sector trends impact a client’s business
• Analytical Thinking & Problem Solving - Ability to select appropriate methods for collecting and analyzing data, and develop informed recommendations that shape or support the client’s business strategy
• Financial Acumen - Ability to incorporate financial information when evaluating strategic options
• Executive Presence - Ability to deliver key messages with clarity, confidence and poise to instill confidence in clients
• Logical Structuring - Ability to organize insights and define a logical flow to tell a story when presenting recommendations
• Global Mindset - Ability to apply a global and diverse perspective to problem solving
• Business-Technology Acumen - Ability to address client business challenges in the intersection of process and technology