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Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
Job Description
Main Purpose of Job
We are seeking a highly skilled Implementer to configure and install software systems for our clients. In this role, you will demonstrate how newly developed software systems work to clients, and answer questions relating to implementation. You will also be required to install the software and ensure the client is satisfied.
To be successful as an Implementation Specialist, you should be proficient in technology systems and able to work well as part of a team. Ultimately, an outstanding Implementer should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.
Implementer Responsibilities:
Meeting with clients following the development of software packages to collect data and other information required to customize/configure software systems.
Creating a plan for each client, detailing the tasks that need to be completed for the timely installation of software systems and hardware.
Communicating with clients throughout the deployment process to obtain feedback and approval.
Reporting back to project team clients’ individual needs and specifications.
Educating clients on how to use developed software systems and system features.
Installing software systems and all necessary components.
Ensuring that the project team is aware of key deliverables and project milestones.
Qualifications
Requirements:
National Diploma in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field.
Proven experience working as an Implementer
Sound technical knowledge.
Proficiency in all Microsoft Office applications
The ability to multitask effectively.
The ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Excellent organizational and time management skills.
Exceptional communication and customer service skills.
Detail-oriented.
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