Departmental manager Receiving- Montague Gardens DC at Clicks Group

About the Job

Introduction

• To manage the inbound activities, which includes receiving, stock control, supplier returns, order assembly and checking in a professional, effective and efficient manner to ensure an optimum customer service experience, increasing company sales, minimizing cost and maximizing revenue.

Job description

• To ensure that stock is received in line with the departmental targets and SOP
• To ensure that orders are assembled and checked in line with operational SOP
• To ensure that orders are dispatched, as per allocated routes, on time and in full
• Manage inventory to ensure stock correctness. This will include “blocked stock” SOP.
• Manage supplier returns. Ensure claims are raised according to SOP and returned to supplier
• To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
• To manage the reverse logistics process by ensuring that pick-ups are done as per SLA’s and that credit is processed as per SOP.
• To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
• To Develop customer relationships in order to maximize the customer experience
• To ensure that individual and departmental operational and cost targets are met/adhered to
• To Ensure that the department comply with Good Wholesale and Distribution practice.
• Adhere to the SOP’s Record, rectify and report errors to the Operations Manager

Minimum requirements

Qualifications and Experience:

• Grade 12
• Essential: Relevant tertiary qualification

Job Experience:

• Essential: 5 Years' experience within Operations and warehouse. including stock management, Health and Safety, productivity measures
• Essential: 5 Years Warehouse Management experience, including SOP implementation, staff management, reporting, analysis, supplier/customer dealings, risk assessment, productivity improvements, cost improvements
• Essential: 2 Years Warehouse Automation, including induction, technical fault finding

Skills, Abilities and Job Related Knowledge:

• Good organizational and planning skills
• Excellent written and verbal communication
• Good attention to detail and accuracy
• Analyzing of operational statistics
• Persuading and influencing others
• Computer literacy (Minimum Intermediary level Excel and PowerPoint skills)
• Continuous process improvement