Deputy Director: IT Operations at Quality Council for Trades and Occupations (QCTO)

Job Description

• Contribute to developing policies and procedures related to ICT operations to ensure they remain relevant.
• Manage, monitor and control ICT projects as assigned.
• Assist with budgetary planning for ICT operations.
• Provide secretariat duties for the ICT Steering Committee, including minute-taking and related committee logistics.
• Actively engage with end users to gather and document requirements for new software features and enhancements.
• Manage and monitor the expenditure for ICT operations against the allocated budget.
• Implement and monitor the ICT operational plan.
• Provide employees with the necessary information and resources to deliver on their objectives and meet the targets of the ICT operations function.
• Write and quality assure submissions that relate to the ICT operations function.
• Analyse available information and contribute to formulating strategic, technical, task-orientated, governance plans.
• Conduct system audits of technologies implemented and timeously resolve any audit findings.
• Manage, monitor and control fault-finding to ensure that ICT operational problems are swiftly identified and resolved.
• Manage, monitor and control ICT operational risk management.
• Actively contribute to the testing and update of the ICT continuity plan.
• Adhere at all times to the values of the QCTO.
• Act professionally as the contact person of the function.
• Actively participate in all meetings as required.
• Operate within the policies, procedures and rules of the QCTO.
• Assist colleagues as required.

Job Requirements

• A relevant NQF Level 7 degree is required, and 6-8 years of collective experience is required.
• 3 years' experience in an IT management position.
• Experience in the area of ICT operations and management.
• ITIL Foundation, Business Analysis or Project Management certifications are distinct advantages.