Latest Vacancies at Quality Council for Trades and Occupations (QCTO)

Key functions:

• Assist with the development of HR policies, procedures and HR frameworks.
• Ensure that policies, procedures and frameworks related to General HR Administration.
• Ensure that leave management is communicated to QCTO personnel and ensure compliance with relevant policies and frameworks.
• Manage, monitor and control annual and ad-hoc remuneration review process, including incentive payments.
• Act as liaison between employees and third-party benefits suppliers to resolve benefits related queries and ensure effective utilisation of plans.
• Manage, monitor and control QCTO's benefits offerings and administration.
• Manage, monitor and control Human Resources Information System set up and configuration.
• Manage, monitor and control employee personnel files or records.
• Assist with budgetary planning and reporting for HR.
• Provide personnel advice and guidance to management, employees and any collective bargaining structure on labour matters.
• Manage, organise and monitor wellness programmes designed to reduce health risks and encourage healthy lifestyle choices.
• Manage the resources of the HR Unit.
• Manage the implementation of the Performance Management System of the QCTO.
• Ensure alignment of the recruitment plan with employment equity targets.
• Manage recruitment, selection, and appointment processes.
• Organise and control the advertisement process and monitor the expenditure for the Recruitment & Selection function against the allocated budget, on-boarding of new employees, induction of new employees and ensure compliance with probation processes.
• Manage, monitor and control organisational design, post establishment, job levels, job titles and profile documentation.
• Manage, organise and control the recruitment plan, and ensure alignment of the recruitment plan with employment equity targets; prepare, and submit Annual Employment Equity Reports to the Department of Labour.
• Manage all HR statutory reporting (COIDA, STATS SA, etc.)
• Manage all HR Committees, play an effective role in the HR committees, and preparing quarterly committee reports
• Manage, organise and monitor in collaboration with the Training and Development Committee the needs assessments for training and employee development to enhance employee performance.
• Manage and monitor budgetary planning, expenditures related to the Training & Development function and submission of the Workplace Skills Plan and training report for QCTO to ETDPSETA.
• Undertake formal research on contemporary employee relations related issues.
• Advising and consulting with management during industrial actions (strikes, protest action, monitoring of picketing rules and picketing agreements etc.) in -line with relevant policies and legislative provisions.
• Assisting with the legal analysis and risk evaluation of potential disputes and disputes that are declared, to determine the appropriate management strategy.
• Determining management strategies and options during conciliation and mediation proceedings, in consultation with the Deputy Director: Legal as well as the HR.
• Analysing, in consultation with the Deputy Director: Legal as well as HR, settlement agreements drafted by CCMA/non-statutory mediators in order to assess the practical implications, risks and possible liabilities.
• Preparing cases, heads of argument and pleadings and settlement agreements, in consultation with the Deputy Director: Legal and HR.
• Assisting with the analysis, evaluation and implementation of arbitration and pre-dismissal arbitration awards to determine possible grounds for rescission or review.
• Providing procedural advice for incapacity investigations and advising management on work adaptations and alternative work options.
• Advise management on process and substantive aspects of grievance management in terms of the procedure and substantive aspects of disciplinary action for misconduct.
• Assist management in the appointment of a Chairperson and Initiator of disciplinary enquiries and assist employers’ representatives with investigations.
• Educate management and employees on policies, procedures, collective agreements and relevant legislation continuously.
• Managing the Collective Bargaining processes in the QCTO.
• Manage, facilitate, and advise on labour relations cases in respect of dispute resolution, grievances and disciplinary cases within the QCTO.
• Prepare arguments for CCMA and Labour Court conjunction with Deputy Director Legal and HR.
• Facilitate end-to-end disciplinary processes in liaison with line management and represent the employer at external tribunals (CCMA or Labour Court) on assigned cases.
• Maintain a database/Register and reports on labour relations cases.
• Lead in the continued improvement of the health of the organization by monitoring performance indicators, such as absenteeism levels, grievances levels, disciplinary processes, employee wellbeing matters, development of initiatives and solutions.
• Perform any other duties as assigned. 

Job Requirements

Requirements:

• A recognised three (3) year National Diploma or NQF Level 6 registered with Occupational Qualification Sub-framework (SAQA) in Human Resources Management or related. 
• A minimum of 5 years' experience Generalist in Human Resources Management and Employee Relations which 2 years must be in supervisory role.
• Active Membership with a recognised HRM Professional Body
• Advanced computer literacy (Word, Excel, PowerPoint, etc). 
• Experience in payroll systems (SAGE 300 and ESS).
• Solid background and experience in Employee Relations Management and excellent negotiations skills.
• Leadership and strategic thinking to engage constructively with Executive and Senior Management.
• In-depth knowledge of HRM regulations, extensive knowledge and experience in labour legislation, formulation and interpretation of HR policies, remuneration and benefits administration, organisational development and HR information management.
• Must have skills in problem solving and analysis, communication, stakeholder engagement, data management, and remuneration. 
• Must have knowledge and exposure of Public Service, QCTO Mandates and Strategies, education system and pedagogy, and relevant Government-wide Legislation
• Must have skills in applied managerial and operational thinking, budgeting and financial management, problem solving and analysis, Communication, Stakeholder engagement and management, Policy Development and management, Quality Management.

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Key functions: 

• Review certification of learner achievements
• Monitor learner achievement data uploaded on the QCTO certification system
• Review learner achievement data that has been correctly validated against specific standards or qualifications for trades and occupational qualifications as registered on the National Qualification Framework (NQF)
• Monitor learner achievement data being processed on the QCTO certification system
• Review recommended learners to be certified and approve the issue of certificates
• Notify the Assessment Quality Partner (AQP) of learner certification record result outcome
• Monitor the secure issuing and dispatch of issued certificates to the Assessment Quality Partner (AQP)
• Monitor learner achievement data being registered and uploaded onto the National Learner’s Records Database (NLRD)
• Review reports on certificates that have been issued and approve the reissue of certificates requested by the Assessment Quality Partner (AQP)
• Address complex queries on certification and verification including the learner achievement data
• Monitor the resolving of unit queries. 
• Review verification of issued certificates, qualifications, and learner results
• Assist with system testing and enhancements
• Assist and support special projects in the unit 
• Review verification clients
• Review the Service Level Agreement (SLA) for the client
• Perform supervisory functions on the certification and verification system. 
• Participate as an active member of the QCTO
• Adhere at all times to the values of the QCTO

Job Requirements

• A relevant 3-year diploma or degree is required (Minimum Level 6) in Education, Management, Public Administration and or Management, Information Management/Systems
• A minimum of 6 years of collective experience in certification and verification of learner achievements.
• A valid driver's license.
• Supervisory experience will be an added advantage

Knowledge and Skills Required:

• Knowledge of the education systems in South Africa
• Knowledge of Public Service
• Knowledge of post-school education framework and relevant Government-wide legislation
• Knowledge of legislative and prescripts such as the National Qualifications Framework Act, Skills Development Act, National Skills Development Strategy III
• QCTO business strategies, goals and policies.
• Communication and information management
• Diversity management and managing interpersonal conflict and resolving problems
• Planning and organizing
• Innovation, excellence, empowerment and recognition
• Attention to detail, accuracy, initiative and pro-activity.

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Job Description

• To provide support, coordination and assistance in the management and implementation of external and internal marketing and communications activities for the QCTO
• Conceptualize, design, and develop visual content for internal and external communications across various platforms, including social media, email, intranet, website, and print advertising materials.
• Coordinate the production, printing, and publishing of all marketing and communication materials (e.g., newsletters, career booklets, corporate profiles, flyers, calendars) to ensure efficient and effective creation of publicity materials.
• Assist in managing and monitoring of internal and external communication initiatives, ensuring the effective dissemination of information through channels such as print, online platforms, email, and presentations.
• Maintain and update website content using HTML and Content Management System (CMS).
• Maintain, update, and enhance the QCTO intranet on a SharePoint platform.
• Assist with the layout, design, and implementation of branding elements in line with the Corporate Identity (CI) manual, including logo designs, banners, and other promotional materials.
• Research, write, and produce multimedia content for various platforms.
• Provide photography and videography services.
• Execute digital media campaigns in support of QCTO initiatives, programmes and activities.
• Provide creative direction and interpret client-supplied briefs to develop innovative design solutions.

Job Requirements

• A recognized three (3) year National Diploma (NQF 6) / Bachelor’s Degree (NQF 7) as recognised by SAQA in Communication Science / Marketing / Graphic Design.
•  3-5 years of experience in the areas of marketing, communications and multimedia productions, with a verifiable portfolio demonstrating expertise in each field.
• Must have ability to develop basic animation.
• Must have the ability to develop creative and innovative design concepts.
• Proficiency in Adobe Creative Suite: Photoshop, Illustrator, InDesign, and Adobe Premiere Pro.

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Job Description

• Contribute to developing policies and procedures related to ICT operations to ensure they remain relevant.
• Manage, monitor and control ICT projects as assigned.
• Assist with budgetary planning for ICT operations.
• Provide secretariat duties for the ICT Steering Committee, including minute-taking and related committee logistics.
• Actively engage with end users to gather and document requirements for new software features and enhancements.
• Manage and monitor the expenditure for ICT operations against the allocated budget.
• Implement and monitor the ICT operational plan.
• Provide employees with the necessary information and resources to deliver on their objectives and meet the targets of the ICT operations function.
• Write and quality assure submissions that relate to the ICT operations function.
• Analyse available information and contribute to formulating strategic, technical, task-orientated, governance plans.
• Conduct system audits of technologies implemented and timeously resolve any audit findings.
• Manage, monitor and control fault-finding to ensure that ICT operational problems are swiftly identified and resolved.
• Manage, monitor and control ICT operational risk management.
• Actively contribute to the testing and update of the ICT continuity plan.
• Adhere at all times to the values of the QCTO.
• Act professionally as the contact person of the function.
• Actively participate in all meetings as required.
• Operate within the policies, procedures and rules of the QCTO.
• Assist colleagues as required.

Job Requirements

• A relevant NQF Level 7 degree is required, and 6-8 years of collective experience is required.
• 3 years' experience in an IT management position.
• Experience in the area of ICT operations and management.
• ITIL Foundation, Business Analysis or Project Management certifications are distinct advantages.

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Key functions:

• Manage the QCTO front desk by performing switchboard and receptionist duties.
• Receiving visitors at the front desk by greeting, welcoming, and directing them appropriately.
• Answering, screening and forwarding incoming phone calls.
• Receiving, sorting and distributing daily mail/deliveries.
• Maintain and control visitor register at reception.
• Providing relevant and accurate information about the QCTO in-person and via phone/email.
• Assist in resolving clients' issues and/or complaints, escalating unresolved issues to the relevant persons.
• Maintaining office security by following safety procedures and controlling access via the reception desk.
• Performing other administrative and support duties such as arranging travel and accommodations, and prepare vouchers for the Marketing and Communication personnel, filing, photocopying, transcribing and emailing.

Job Requirements

Requirements:

• Matric Certificate.
• A recognized three-year Occupational Qualification or National Diploma (NQF Level 6) in Office Management, Secretarial Management, Customer Relations, or Public Relations.
• A minimum of 2 years’ experience as a receptionist including switchboard operator.

Knowledge in:

• Public service administration
• Relevant government legislation
• Operation of Telecommunication System Receptionist Etiquette

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Job Description

• To provide comprehensive high-level strategic, operational, and executive support to the CEO, ensuring the effective coordination and execution of the CEO’s priorities, engagements, and responsibilities. 
• The role is pivotal in streamlining the CEO’s workload, enabling informed decision-making, and ensuring alignment across operational initiatives.
• The successful candidate will act as a strategic advisor and operational enabler, ensuring the smooth and effective functioning of the CEO’s office.
• Act as the CEO’s strategic advisor and liaison across all units within the organisation
• Attend key meetings with or on behalf of the CEO, taking ownership of follow-ups
• Coordinate the CEO’s engagements, project timelines, and deadlines
• Analyse latest documents, publications, relevant government gazettes, data, and trends to provide strategic decision-support insights and recommendations
• Manage legal and special organizational projects
• Contribute to and support organizational planning, alignment, and performance tracking
• Maintain strict confidentiality and sensitivity around strategic and personnel matters.

Executive Office Management

• Oversee the day-to-day operations of the CEO’s office
• Act as the central coordination point for internal and external communication
• High-level administrative and strategic support to executives

Strategic Support

• Monitor, track, and follow up on key strategic and operational initiatives
• Provide insight and briefing on PSET sector developments, government initiatives, and organizational performance

Governance and Compliance Coordination

• Ensure compliance with corporate governance, legal, required comments, and reporting requirements
• Prepare documentation and coordinate inputs as instructed by the CEO

Stakeholder Management

• Coordinate strategic engagements with various stakeholders, for e.g. DHET, SAQA, QCs, SETAs, and industry
• Maintain key external and internal relationships to support the CEO’s agenda

Communication and Documentation

• Prepare presentations and briefing notes for the CEO
• Manage information flow and communication on behalf of the CEO
• Draft, complete, and proofread correspondence, documents, briefing papers, reports, presentations, and other communications as requested by the CEO

Performance Monitoring and Organisational Alignment

• Track strategic outcomes and annual performance indicators and report regularly on progress on the achievement thereof to the CEO;
• Co-ordinate organisational planning, reporting, and alignment with the CEO’s vision and priorities.

Job Requirements

• A relevant 3-year degree in Education, Office Administration, Business Administration, Development Studies, Policy, Business Management
• A postgraduate degree will be advantageous with 6-8 years experience, preferably in the PSET sector
• Minimum of 5-6 years experience, preferably in the PSET sector
• Collective supervisory experience of which 4 years' must be in a management position
• Experience in the areas of policy development and strategic planning, as well as public and business administration

Required Knowledge:

• PSET legislative and strategic landscape, for e.g. NQF Act,  SDA,  OQSF, SA ERRP, NDP, NSDP, the MDTP, NPPSET, White Paper for Post-School Education and Training, etc
• Insight into the structure and functioning of PSET institutions and stakeholders
• Emerging trends in skills development, funding, innovation, and public service delivery
• PFMA, King IV governance principles, institutional reporting standards
• QCTO’s mandate, strategies, and goals
• Risk management, compliance frameworks, and oversight protocols
• QCTO business processes and value chain
• QCTO values

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Key functions:

• Develop and implement a research and innovation strategy aligned with the QCTO’s mandate and goals.
• Manage multi-disciplinary teams in research, development and innovation projects.
• Produce strategic documents such as strategies, submissions, position papers and reports.
• Facilitate local and international collaboration on research and innovation.
• Ensure the integration of the latest technologies and sustainability principles into the organisation’s planning.

Strategic Research and Policy Development

• Lead and direct applied research initiatives that inform QCTO strategy.
• Ensure research findings are translated into an institutional framework and policies.
• Provide conceptual clarity for QCTO Quality Assurance Framework.

Innovation and Responsiveness

• Drive innovation of the OQSF.
• Conduct research to inform the development of qualifications, part-qualifications and skills programmes that align with labour market needs and the economy.
• Implement Monitoring and Evaluation projects to assess the effectiveness of the OQSF.

Data Analysis and Reporting

• Lead the collection, management and analysis of PSET and OQSF-related data.
• Produce trend reports, impact assessments and predictive analytics to guide institutional planning and reporting.

Stakeholder Engagement and Advocacy

• Engage with key stakeholders, industry and international partners.
• Advocate for evidence-based reforms and innovations in the PSET sector.

Support to the CEO

• Provide content input and support for CEO engagements.  

Job Requirements

Requirements:

• M.Ed in Education, Public Policy, Social Sciences, Development Studies, or related to NQF/PSET
• A PhD will be an added advantage
• 10 years collective working experience in research, policy development or innovation roles – preferably within the NQF/PSET sector
• 5 years’ experience at a senior management level
• Proven track record of publications, presentations, or leading high-impact research projects completed
• Experience in managing multi-disciplinary teams and large-scale projects
• Experience in research and analysis
• Experience in quality assurance
• Experience in engaging and managing strategic stakeholders.

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Job Description

• This position plays a critical role at the QCTO in ensuring assessment integrity, quality assurance of assessments, compliance with regulatory frameworks and alignment with industry standards.
• It would be expected of the successful applicant to provide expertise on competency-based assessment standards, development of relevant policies, SLAs, assessment conduct, learner registrations and achievement in final assessments to ensure the quality of assessments is maintained.
• Be responsible for providing strategic leadership for the Assessment Domain and managing the Assessment Strategy of the OQSF
• Be responsible for the smooth operation of the Assessment Domain within the QCTO
• Lead and manage the beginning-to-end implementation and results of EISAs (External Integrated Summative Assessments) and FISAs (Final Integrated Supervised Assessments)
• Ensure assessment systems are compliant with QCTO policies, national standards and the QCTO Quality Assurance Framework
• Expertise in developing standards for competency-based assessments
• Policy development experience
• Ability to enforce and implement QCTO and assessment-related policies, procedures and strategic implementation plans
• Ensure the implementation of all QCTO assessment practices, including internal and external moderation as needed, and quality assurance of the entire assessment process
• Report on assessment outcomes, integrity issues, risks and quality assurance findings to QCTO Executive Management and the Assessment & Certification Committee of Council
• Drive continuous improvement initiatives in assessment quality, efficiency, and stakeholder satisfaction
• Ensure stakeholder engagement with all relevant role players, e.g., Quality Partners (SETAs), Industry Subject Matter Experts (SMEs), Skills Development Providers (SDPs), Department of Higher Education and Training (DHET), South African Qualifications Authority (SAQA), etc.
• Provide guidance to internal staff and external stakeholders on best-practice assessment models and practices
• Identify and lead risk mitigation strategies related to assessment credibility, security, and compliance to the assessment of occupational standards
• Ensure the validity, reliability, fairness, and consistency of assessments for qualifications, part-qualifications registered on the OQSF and Skills Programme
• Manage and interpret complex datasets and proficiency in working with data and digital tools
• Analysis and evaluation of learner data
• Review and refine the QCTO’s competency-based Assessment Model to ensure an integrated assessment model that validates and ensures learner competence is implemented
• Ability to manage multiple assessment projects simultaneously under tight deadlines
• Provide team leadership and development
• Contribute to the organisation’s Strategic Plan and Annual Performance Plans and effectively manage the Assessment Domain’s required quarterly and annual outputs
• Have the ability to create and implement policies
• Implement and Manage SLAs (Service Level Agreements)
• Provide thought leadership
• Participate as an active member and advocacy of the QCTO.

Job Requirements

• A relevant 3-year degree/diploma in Education or Information Management and Analyses  (together with Assessment Experience) at NQF Level 6.
•  A relevant postgraduate degree will be advantageous.
• 8-10 years' collective experience in Assessment Assurance, of which 4 years' experience must be in a senior management position.
•  Experience in the areas of assessment assurance.