Receptionist - (25) at Quality Council for Trades and Occupations (QCTO)

Key functions:

• Manage the QCTO front desk by performing switchboard and receptionist duties.
• Receiving visitors at the front desk by greeting, welcoming, and directing them appropriately.
• Answering, screening and forwarding incoming phone calls.
• Receiving, sorting and distributing daily mail/deliveries.
• Maintain and control visitor register at reception.
• Providing relevant and accurate information about the QCTO in-person and via phone/email.
• Assist in resolving clients' issues and/or complaints, escalating unresolved issues to the relevant persons.
• Maintaining office security by following safety procedures and controlling access via the reception desk.
• Performing other administrative and support duties such as arranging travel and accommodations, and prepare vouchers for the Marketing and Communication personnel, filing, photocopying, transcribing and emailing.

Job Requirements

Requirements:

• Matric Certificate.
• A recognized three-year Occupational Qualification or National Diploma (NQF Level 6) in Office Management, Secretarial Management, Customer Relations, or Public Relations.
• A minimum of 2 years’ experience as a receptionist including switchboard operator.

Knowledge in:

• Public service administration
• Relevant government legislation
• Operation of Telecommunication System Receptionist Etiquette