Deputy Director: Server Support and Virtualisation at City of Johannesburg

Minimum Requirements: 

• Matric
• National Diploma in IT, bachelor’s degree in information technology, Computer Science, Information Systems, Electrical/Electronic Engineering, or any related Qualification in (NQF level 7) 
• Professional certifications in Data Centre Management and/or Server and Virtualisation, ITIL, ISO 27001, CISSP, CISM, CDCP (Certified Data Centre Professional), or equivalent will be advantageous 
• 7 - 9 years of proven experience in ICT infrastructure, data centre facilities management, or data protection, of which 4 years must be at a management/supervisory level 

Demonstrated experience in: 

• Data Centre operations, facilities, and environmental controls (power, cooling, cabling, fire suppression) for onpremise, hosted and cloud environments 
• Server Support and Virtualisation Management and oversight 
• ICT governance, risk management, and compliance frameworks 
• Implementation of data protection measures in line with POPIA, the Cybercrimes Act, and ISO standards 
• Managing high-availability, business continuity and disaster recovery solutions 
• Vendor and contract management within ICT environments 
• Strategic planning, policy formulation, and performance management 
• A valid driver's licence 

Primary Function: 

• Provide strategic, technical, and operational leadership of the City’s server infrastructure and virtualisation platforms (on-premises, hybrid, and cloud) to ensure high availability, continuity, resilience, security, compliance, efficiency, and cost optimisation.
• The role governs data centre operations, server OS and hypervisor estates, storage/backup/DR, automation (IaC), capacity planning, and vendor management, aligned to ITIL service management, COBIT governance, ISO/IEC 27001 ISMS, NIST CSF, and TOGAF enterprise architecture. 

Key Performance Areas: 

• Ensure full compliance with data protection laws and organisational policies. 
• Ensure secure, dependable, and efficient data centre infrastructure 
• Ensure the continuous, efficient, and secure operation of an organization's data centre by managing infrastructure, systems, and processes that support business applications and services, while minimising downtime, optimising performance, and maintaining compliance with relevant standards and regulations 
• Identify and mitigate risks to data and infrastructure 
• Ensure efficient and effective management of financial, human, and physical resources to support organisational objectives and compliance with relevant policies, legislation, and frameworks 
• Ensure efficient vendor services and compliance with contracts 
• To ensure the organization’s ICT, data centre, server, virtualisation, continuity or cybersecurity strategies are aligned with overall business objectives, providing actionable insights and reporting to guide decision-making and support organisational growth 

Leading Competencies: 

• Analytical & Problem-Solving Skills 
• Operating systems and server administration. 
• Strategic & Leadership Skills 
• Technical & Professional Skills 
• Interpersonal & Communication Skills 
• Interpersonal, relationship-building and team-building skills. 
• Project management skills 
• Computer literacy (MS Office Packages, including Word, Excel); 
• Good written and oral communication skills in English, and must be able to communicate and coordinate effectively with other stakeholders; 
• Attention to detail and high levels of accuracy, and excellent planning, organising, coordinating, and time management skills. 

Core Competencies: 

• Knowledge of server, virtualisation and business continuity architecture. 
• Knowledge of related ICT Security technologies. 
• ICT Regulations and standards (COBIT, ITIL, ISO, etc. Business Analysis. 
• Innovative development technologies. DBMS technologies. 
• Information, records and data Security. 
• Risk assessment and mitigation. 
• Disaster recovery technologies. 
• Hybrid Server environment and Microsoft / Windows / Linux operating systems. (AD and MS Exchange Server) 
• Technical credibility and cybersecurity management. Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused; 
• Customer and Service Delivery Management (Batho Pele): Ethics, Professionalism; 
• Impact and Influence according to the City’s protocols, legislation, and standards.