Deputy Responsible Pharmacist/Commercial Quality Executive at Boehringer Ingelheim

Role and responsibilities

Quality Data Capturing:

• Update and maintain quality release and batch documentation information in databases
• Develop and maintain accurate filing system for Batch Release information as well as supporting with the data collation and reporting of product recalls 
• Track inbound planning reports and DC receipts to ensure efficient and proactive action is taken

Quality Assurance Batch Release:

• Review certificates of analysis and conformance in accordance with SAHPRA requirements to ensure products are safe, effective and of good quality
• Ensure regulatory requirements are met and retention samples for each batch manufactured, are retained for the regulated time frame
• Perform document control and archiving in accordance with SAHPRA requirements Prepare QA Release samples for safe product disposal

Document Management System:

• Assist with compilation, review and maintenance of QMS Documentation, including local procedures, policies and supporting documents
• Develop and maintain an accurate filing system to ensure data is up to date and securely stored

Customer Service:

• Ensure a high level of service to internal and external stakeholders through correct product knowledge and good cross-functional communication

Complaint Handling:

• Ensure relevant customer complaints are handled effectively and in a timely manner 
• Regularly monitor and respond to complaints received at both a local and regional level in an efficient and coordinated manner

Requirements

• Bachelor's degree in Pharmacy, Qualified Pharmacist registered with South African Pharmacy Council
• 5-6 years of relevant work experience
• Minimum 1-2 years of Quality Assurance experience within Commercial Quality or in the manufacturing industry is a must
• Previous experience using systems including Vault Quality, SAP and Trackwise is preferred 
• Should be a South African citizen
• Demonstrate agility within a cross functional team
• Excellent oral and written communication skills
• Excellent interpersonal skills, assertiveness, and decision-making ability