Design Director at Absa Group Limited (Absa)

Job Summary

• An exciting opportunity exists within the CIB Digital team for a Design Director! Lead a design project portfolio across a business area or channel, providing specialist advice and guidance to senior stakeholders and managing number of project teams in creating world-class innovative designs that delight Absa customers and deliver against business objectives

Job Description

• Create new, world-class, innovative designs across an internal portfolio to improve customer experience, facilitate good customer journeys and guide customer behaviour in order to deliver against defined business objectives
• Support BU/channel leadership in implementing business and customer experience strategy in the respective area, providing expert advice and input to the strategy and planning process; develop good design practices and processes within the channel or business unit to enable implementation of the strategy
• Lead teams to create both continuous and step-change improvements in customer journeys and touchpoints with Absa, creating innovation and ease of use that delights Absa customers and ensuring efficient internal journeys
• As a part of design work, drive the development and BU/channel-wide adoption of new high-quality design standards, tools and practises to ensure continuously improving and consistent customer experience; significantly contribute to building Absa's Design knowledge base and evangelize customer-centricity and Design thinking approaches across the business
• Plan, lead and guide multiple design project teams within the portfolio space, ensuring data-driven approach, focus on the highest impact work, timely delivery of agreed outcomes and high design quality, while acting as an adviser to senior stakeholders and other designers
• Significantly contribute in developing an environment in which designers will thrive, be motivated by and develop as professionals, driving the appropriate talent pipeline
• Promote professional development of the individual designers through one to one mentoring, training and providing the right opportunities for development; and positively contibute to the design community within South Africa

Education And Experience Required

• 6-10 years of relevant experience
• Postgraduate Degree or equal work experience
• NQF Level 8

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)