Design Ops Support Specialist at Nedbank

Job Purpose

The purpose of this role is to provide support to the design team by ensuring the team can efficiently and effectively work through internal and external processes that enables active collaborate and stakeholder communications. The candidate will be responsible to manage and drive a client centric point of view, identify issues within existing processes and determine root cause and advise on structural solutions with the help of specialist staff. The Identity and Data Access Governance team are required to enable specialized capabilities through Trends, insights and suggested improvements into the overall architecture, models, frame works, designs and configuration of the Sailpoint Identity IQ solution.

Job Responsibilities

• Provide a support function with focus on Tools, Process and Governance, Infrastructure, Retention, Education, Evangelization, Budget, Headcount, Resource Management and Onboarding.
• Drive a client centric view point with the internal team.
• Provide guidance on decision making and organising for internal processes.
• Drive the prioritisation of  multiple tasks in fast paced environment.
• Ensure flexibility and tolerance for ambiguity in regards to processes with a preference for client centric outcomes
• Deliver on due dates through the timeous documenting and scheduling of reviews.
• Oversee service level agreements with the help of specialist staff and enablement teams by managing and tracing the SLA reviews and by updating appropriate registers and plans accordingly.
• Identify problems, determine the root cause and inform structural solution with the help of specialist staff.
• Monitor and follow up on issues that cause problems to the relevant stakeholders, as well as tracking and monitoring solutions where it applies to their domain of expertise.
• Help drive internal teams to meet their deadlines.
• Manage the implementation of the Knowledge Management Plan and systems, policies and processes.
• Promote Knowledge Management principles, processes and procedures to encourage collaboration and information sharing.
• Produce and distribute management reports by collating the required information.
• Identify and recommend opportunities to enhance processes, systems and policies and document and support implementation of new processes, policies and systems.
• Ensure attention to detail and time management are applied to internal processes.
• Create internal synergy by providing information on progress.
• Work closely with stakeholders to onboard new resources to the team and educate them on policies, systems and processes within the bank.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing within the team.
• Actively work towards building a network across all areas in the bank.
• Prioritize and manage tasks based on delivery dates.
• Do conflict management for the team or internal processes they are responsible for.uct business negotiation for the internal processes they are responsible for.
• Manage and facilitate collaboration amongst diverse skillsets, including designers, product owners and developers.
• Use, establish and maintain effective working relationships with other employees and external stakeholders, through the use of customer service skills.
• Meet internal client needs by sending necessary communications to the targeted audience.
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities 
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Key Responsibilities

• Analyse data, processes, and problems to formulate solution based on organisational boundaries, architectures, and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements. Understand constraints and risk and make the necessary trade-offs.
• Stay current with industry trends and how they might impact or improve the current tools, training, and support for the Identity IQ solution. Keeping abreast of the technical landscape and how it fits together.
• Support development of IAG & IAM strategies, roadmap, and architecture. Including supporting industry standards, regulatory compliance, and customer business requirements.
• Establish frameworks, standards and guidelines for Access Governance integration and grow maturity and skills in this specialist domain.
• Actively define, drive, and deliver change management strategies enabling customers and stakeholders of the value adding benefits.

Essential Qualification

• Matric/Grade 12/National Senior Certificate
• Relevant Business- or Information Technology related degree or equivalent qualification

Type of Exposure

• Working with a group to identify solutions to a problem
• Completing various administrative duties
• Sharing information in different ways to increase clients understanding
• Comparing two or more sets of information
• Communicating with various levels internally and externally
• Managed budgets
• Understanding of internal systems and data integrity
• Checking accuracy of reports and rec
• Building and maintaining effective relationships
• Working with diverse teams and people

Minimum Experience Level

• 2 - 4 years work experience (Design, Analysis or Operations)

Advantageous experience (not a disqualifier):

• Understanding of business and systems landscapes within the greater Nedbank environment
• Experience in system interfacing and resolution of inter-system integration.
• Experience in a relevant information security, Risk or related business environment 
• Knowledge of security concepts in the broader Access Management related environment
• Knowledge of Sailpoint Identity IQ
• Experience with communication strategies

Skills (Technologies, systems or software knowledge etc.):

• Inquisitive by nature, with attention to detail
• Strong data skills including Data visualization
• Understanding of internal systems and data integrity

Technical / Professional Knowledge

• Microsoft Office
• Project Management
• Budgeting
• Resource allocation principles
• Written and verbal communication skills
• Financial Accounting Principles

Behavioural Competencies

• Planning and Organizing
• Decision Making
• Building Partnerships
• Continuous Improvement
• Initiating Action
• Quality Orientation
• Adaptability
• Stress Tolerance