Job Openings at Lindt and Sprungli

Position Purpose

Responsible for processing all invoices received for payment and for undertaking the payment of all creditors in an accurate, efficient, and timely manner.

Key Responsibilities

• Manage all shared accounts payable mailboxes
• Manage approval workflow for Vendor Invoice Management. (Invoice authorization)
• Process 3rd party account payable invoices.
• Prepare and administrate regular payment runs (SAP and HSBC).
• Post & reconcile all payments processed (SAP and HSBC)
• Prepare monthly vendor age analysis.
• Prepare & reconcile the 3rd party vendors’ age analysis to 3rd party vendor statements.
• Prepare, Reconcile and Post Petty Cash & Company Credit Card Expenses
• Verify discrepancies on vendor, Petty Cash & Credit Card reconciliations and resolve reconciling items.
• Facilitate payment of invoices due by sending bill reminders and contacting clients.
• Assist the financial accountant and finance manager in ad-hoc tasks that may arise.
• Provide supporting documentation and GL downloads for auditing purposes.
• Prepare all new vendor & employee SAP take-on forms with correct authorization sign-off.
• Prepare & perform vendor master data on SAP and file vendor application forms.

Personal Characteristics

• Excellent interpersonal and communication skills
• Proactive attitude;
• Willingness to learn;
• Methodical and structured approach to tasks;
• Able to set priorities and clear targets; and
• Able to grow with the level of responsibilities and with the size and structure of the business

Requirements

Skills and Competencies required

• Minimum of 2 year accounts payable or general accounting experience
• Proficiency in English and in MS Office
• Grade 12 / Standard 10
• Diploma / Certificate / Course in Accounts Payable or Finance advantageous
• Previous experience gained within International FMCG environment advantageous
• Strong MS (Outlook, Excel, Word) skills
• SAP experience considered to be a distinctive advantage
• An understanding of basic double entry accountancy is advantageous

go to method of application »

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.  To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations:

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy.
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.
• Maintain high standards for cleanliness and food/product safety.
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office.

Marketing:

• Seek out local marketing opportunities and support corporate marketing initiatives.
• Implement local marketing initiatives driven by the Marketing department.
• Compliance with price changes and corporate merchandising initiatives.
• Maintain store merchandising presentation to company standards.

Requirements

Qualifications:

• 2-4 years retail management experience.
• Tertiary education preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• Strong time management habits.
• A self-starter with an ability to work both independently and as a team member.
• Excellent attention to detail, organizational and excellent multi-tasking skills.
• Computer literacy in Microsoft, Excel and Outlook.
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills.
• Sales oriented, able to develop and build business.
• A talent for sales and selling.
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

go to method of application »

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, cash handling and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle cash and credit card transactions

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)
• Confident and Interactive with a friendly disposition.

go to method of application »

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, cash handling and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle cash and credit card transactions

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)
• Confident and Interactive with a friendly disposition.

go to method of application »

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.  To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations:

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy.
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.
• Maintain high standards for cleanliness and food/product safety.
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office.

Marketing:

• Seek out local marketing opportunities and support corporate marketing initiatives.
• Implement local marketing initiatives driven by the Marketing department.
• Compliance with price changes and corporate merchandising initiatives.
• Maintain store merchandising presentation to company standards.

Requirements

Qualifications:

• 2-4 years retail management experience.
• Tertiary education preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• Strong time management habits.
• A self-starter with an ability to work both independently and as a team member.
• Excellent attention to detail, organizational and excellent multi-tasking skills.
• Computer literacy in Microsoft, Excel and Outlook.
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills.
• Sales oriented, able to develop and build business.
• A talent for sales and selling.
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

go to method of application »

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.  To work closely with the staff members, Store Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations:

• Assist with the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing:

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Skills & Knowledge:

• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

Requirements

• 2-4 years retail management experience
• Tertiary education preferred

go to method of application »

Position Purpose

The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor.  The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.

Key Responsibilities

• Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team
• Supervise employees to complete tasks and achieve goals in the absence of Store Management
• Manage shop floor and drive sales by addressing customer concerns, motivating and training employees
• Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed
• Open and close the store following proper procedures documented in the opening and closing checklist
• Ensure doors are opened/closed properly
• Complete the necessary banking according to the proper procedure
• Execute lead cashier responsibilities such as returns, exchange, expenses
• Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner
• Stays current and up-to-date on all store systems

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance with food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day
• Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against the invoice
• Assisting in stock counts
• Unpacking, moving, and restocking products

Work, health, and safety

• Comply with all work health and safety requirements
• Report damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house

Requirements

• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing
• Grade 12
• Customer Service background
• Polite and Patient