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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Responsibilities
- Ensure an understanding of system requirements and end to end design to produce the detail design
- Ensure understanding of system landscape, standards, legislation and governance to provide effective technical requirements
- Provide asset(grouping) level requirements based on analysis in terms of business and stakeholder requirements
- Understand existing and new technology /domain in detail in order to provide effective designs
- Understand the operational environment and impact of design on the specific environment
- Accountable to analyse and produce detailed Designs as per the requirements received
- Understand existing and required data in order to Support the domain
- Provide input into test plans and cases on a system level
- Provide or Build On Existing System Use Cases(optional) and sequence, Class, System Flow, Activity, Component diagrams
- Produce Designs that Realise the strategic direction / architecture of the organisation to the best of their ability, based on the end to end solutions and technology road map
- Collaborate with the key impacted stakeholders
- Evaluate options for risk alternatives and make recommendations to minimise risk to the organisation
- Identify and develop mitigation plans for dependency and system conflicts
- Conduct impact analysis for system\application enhancements or new Innovation
- Understand, interpret and reviewEnd to End Solution Design
- Ensure the delivery of quality minded designs including input to (EQA review) for quality testing
- Contribute to integration test packs
- Conduct Trouble shooting sessions and assisting developer with queries
- Collaborate effectively with all key project stakeholders
- Update the asset knowledge base (Technical documentation, Lessons learned , training documentation etc.)
- Ensure work product or design enables architect target state fulfilment
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise of systems analysis and design
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Conduct self development both by mentoring developers and designers and being mentored
- Contributes to growing\evolving the design discpline to keep abreast with best practices and to enable Nedbanks technology strategy.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Degree, National Diploma in Information Technology
Preferred Certification
- Certificate in relevant solution design methodologies where available
Minimum Experience Level
- 5+ year's experience in design
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Job Responsibilities
- Identify and prioritise material, non-Business-As-Usual, growth initiatives that have the potential to materially increase Consumer Banking revenues.
- Use robust analytics and insights in this identification and prioritisation process.
- Take an investor or “outside-in” view in identifying and prioritising such initiatives.
- Build business cases that show the Net Present Value of proposed initiatives.
- Use analyses and benchmarks to derive clear and realistic assumptions and Key Performance Indicators (KPIs) that drive the value creation in the business case.
- Identify, structure and quantify the requirements to deliver each initiative across technology, talent, data etc.
- Secure the resources to deliver the initiative across technology, talent, data etc.
- Leverage existing technology processes to resource and deliver technology enablers.
- Leverage people from across the Group who can dedicate themselves to the priority initiatives.
- Secure support from other Group functions as necessary, e.g. for data, marketing, risk and compliance etc.
- Build and maintain quality relationships with stakeholders and partners.
- Establish the tracking and Management Information to ensure suitable benefits realisation from the initiatives, in partnership with Finance.
- Establish the governance required for the initiatives.
- Leverage existing Forums where appropriate.
- Lead execution of the initiative, including resolving bottlenecks to timeous and quality execution as they arise.
- Lead any required change management at all relevant levels of the organisation.
- Track and report on associated revenue benefits, in partnership with Finance.
- Contribute to the Cluster and Group objectives through the successful delivery of material growth initiatives.
Essential Qualification - NQF Level
- Degree - B Com or BSc degree in Finance, Accounting, Economics, Commerce or similar
Preferred Qualification
- Post-graduate qualification e.g. Chartered Accountant, Masters etc.
Minimum Experience Level
- 5 - 10 years professional experience within a similar role at senior manager level
Technical / Professional Knowledge
- Strategic planning
- Business administration and management
- Communication Strategies
- Change management
- Financial Accounting Principles
- Principles of project management
- Relevant regulatory knowledge
- Client Service Management
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Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Deliver and manage projects (engagement activation initiatives; staff surveys and other projects as required by business) againt employee engagement strategy and by adhering to project guidelines regarding agreed timelines; cost and risk.
- Coordinate project changes through stakeholder engagement.
- Maintain the standard of written Nedbank Human Resources communications by ensuring compliance to employee value proposition; employer branding requirements; alignment to audience and supports to project deliverables to advise on required changes.
- Source service providers by complying to procurement process.
- Mitigate risk by estimating probability and impact of risks and by developoing and implementing actions to counter threat of risk.
- Identify and resolve work obstacles by tracking and monitoring progress against project plans.
- Support the evolution of Nedbank's culture and climate needs by conducting research in employee engagement and culture surveys regarding best practices and industry trends .
- Investigate enhancements to systems; products and projects (e.g. employee surveys; HR Communications) for process improvement by conducting needs analysis.
- Determine and prioritise cluster engagement interventions through collaboration with Communication and Organisational Development Business Partners.
- Ensure stakeholders needs are understood and met by determining the communications needs of internal and external stakeholders through consultation and engagement.
- Keep stakeholders informed by drafting Nedbank Human Resources communications related to Employee engagement and Culture projects Provide delivery support to vendors by tracking their delivery and recommending changes against quality; cost; professional ethical standards and timelines .
- Develop project plans for culture and engagement projects by identifying scope; schedules; budgets and approaches.
- Execute project plans by monitoring cost; time and quality of Project Execution Plan and by taking corrective action to meet goals.
- Provide advise and support to business regarding Employee Engagement and Communicationthrough engagement with internal stakeholders.
- Provide advice to stakeholders by analysing return on investment for systems; product and projects.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
- Preferred Qualification
- Secretarial Diploma , Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 5 years secretarial experience in a corporate or client service environment.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Governance, Risk and Controls
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Job Responsibilities
- Engage with stakeholders to obtain an understanding of their data quality practices to contract, manage and meet expectations.
- Develop and maintain partnerships with stakeholders to facilitate accomplishments of data quality objectives.
- Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices.
- Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups.
- Collaborate and maintain relationships internally by communicating business requirements and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders.
- Participate in Nedbank Culture building initiatives (e.g. Barrett Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (eg.
- Social responsibility, Nedbank Green Strategy).
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
- Responsible for implementing a wide range of data management services on client data as required.
- Identifies client data quality concerns, conducts root cause analysis and provides feedback to the data governance council and data management competency centres of excellence.
- Be consulted for input on, and be informed of, all data management services as they relate to client data.
- Provide input into, and advice on the alignment between data quality and Nedbank clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies.
- Provide input, related to data quality deliverables, into the Group Operational Risk Management (GORM) budget in line with Finance requirements and business plans.
- Contract deliverables, services and pricing with Nedbank clusters and agree transfer pricing allocation to clusters.
- Utilise budget allocation effectively by implementing enhancements to data governance practices and improve efficiencies for the benefit of stakeholders.
- Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
- Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise.
- Ensure all personal development plan activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities.
- Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Masters Degree
- Essential Certifications
- DAMA certified data management professional (CDMP) or similar data management certification
Minimum Experience Level
- 5-7 Years’ experience in Data Analyst / 3-5 years in Stewardship
Technical / Professional Knowledge
- Nedbank policies and procedures
- Relevant regulatory, compliance and risk legislation
- Industry trends
- Business Acumen
- Relevant software and systems knowledge
- Banking knowledge
- Research methodology
- Principles of financial management
- Governance, Risk and Controls
- Operational risk management
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Job Responsibilities
- Provide data management services for the GT Data domain and Enterprise Data Warehouse that spans more than one cluster. Coordinate with clusters to ensure complete view of data in the data warehouse throughout the organisation and inform and implement the decisions of the data governance council.
- Provide strategic oversight and ensure governance controls are in place to appropriately govern processes within Group Technology and data warehousing ecosystem. Actively collaborate with stakeholders to maintain alignment of Nedbank’s data practices to industry, mature the practice and entrench within the operations of Nedbank.
- Maintain up to date knowledge of latest developments in data ecosystem, carry out research and consult industry experts regarding best practice, regulation, and technology trends, build external networks that facilitate deeper understanding, attend relevant forums.
- Engage with stakeholders to obtain an understanding of their data warehousing needs. Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data policies, management practices, processes, training requirements etc.
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
- Provide strategic input into the Enterprise Data Strategy on Management and Governance of data in the data warehousing environment to create alignment and to leverage opportunities for data reuse.
- The implementation of Data Governance policies while executing data management services on projects or daily business operations in all GT domains and Data Warehousing Environment.
- Contributing to the development of standards for data within the data GT domains in alignment with the Nedbank Group and provide oversight and assurance on adherence to governance standards.
- Documenting and communicating the rules and standards around the data in all Group Technology domains.
- Defining data quality rules and business meta data in collaboration with the source data owners for all data elements loaded to the Nedbank Data Reservoir
- The translation of business defined data quality rules to technical data quality rules which will be executed when data is loaded to the Nedbank Data Reservoir
- The refinement of data quality rules based on data consumer requirements which initiates data quality remediation efforts in collaboration with data source owners in GT.
- Ongoing monitoring and resolution of data quality issues pertaining to data in the GT domains.
- Validating automated data lineage and mapping of data lineage manually.
- Establishing and maintaining collaborative partnerships with data owners in Group Technology and data consumers, represented by various Clusters in the Nedbank Group (Exco, Manco, and Regulatory Reporting).
- Evaluating business requirements and acts as liaison between data owner and data consumers to ensure business value is derived.
Qualification Requirements
- Advanced Diplomas/National 1st Degrees
- Data Management (DAMA) Certification, Certification/formal training in relevant technology
- Essential Certifications
- DAMA certified data management professional (CDMP) or similar data management certification
Minimum Experience Level
- 5-7 years’ experience is in a data management /business role.
- High-level Understand BCBS239/RDARR, POPIA, GDPR and another relevant regulatory knowledge.
- DAMA
Technical Knowledge
- Ab Initio stack
- Metadata Hub (implementation of lineage, data glossary)
- ExpressIT (capturing data quality rules, testing, profiling, implement rules),
- Data analysis Basic concepts
- Write and read SQL code
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Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Must have foreign exchange experience.
Preferred Qualification
- Must have completed a higher Certificate in Banking Services - NQF5
Essential Qualifications - NQF Level
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
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Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Must have completed a Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers)
- Must have completed a FAIS Accreditation Regulatory Examination Level 1.
Minimum Experience Level
- Must have 2-3 years in a relationship management or banking environment
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
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Job Responsibilities
- Strong technical/ software engineering background (‘hands-on’)
- Strong application/software development or programming background in Java
- Good experience in system, application architecture, design, development, implementation and deployment (end-to-end).
- Ability to work on different tiers of the application
- Object oriented Design and MVC-pattern
- Experience on web technologies (Web Development JavaScript Frameworks - preferably Angular 4, JavaScript, CSS, HTML5, Etc.)
- Expert experience on J2EE (Servlet, JSP, JDBC, JMS, EJB), Spring Framework, JPA, Hibernate, Open Source Frameworks
- Expert experience with SOA-Architecture with the related integration protocols (e.g. Web Services (SOAP/XML), REST & JSON, and MQ), as well as the related SOA-security requirements/models.
- Expert application database management practices in a high volume Java environment (SQL, DB2, and NoSql – Cassandra/MongoDB).
- Expert JEE/WebSphere Foundation experience, especially on WebSphere Application Server, JBOSS, Linux, Virtualisation technologies and Caching technologies.
- Design, build and run of IBM Websphere Application Server Infrastructure Solutions
- Migration from proprietary Application Servers to WAS
- Performance and troubleshooting of WAS Infrastructure
- Solid experience with integrated system environments
- Practical experience in a high volume banking environment. (E.g. application clustering, scaling, multi-threading, session management, etc.)
- Experience with re-use and standardisation, security considerations, deployment architecture like automated application builds, software configuration management & tools, etc.
- Experience with Application Integration challenges in a big corporate environment with ESB’s e.g. WebSphere MessageBroker, DataPower, MQ-Series, and API-Connect.
- Proven ability as a problem-solver
- Self-driven, self-starter, technology leader, and able to work independently.
- Must have working experience on the following tools/IDEs
- Eclipse
- InteliJ
- Git
- Maven
- Jenkins
- SonarQube
- Nexus
- Debugging & troubleshooting.
- Write well documented and maintainable code.
- Passion for software excellence and be quality driven.
- You must be prepared to bring new ideas to the workplace, but also to accept how things have been done and the reasons for doing things this way.
Preferred Qualification
- BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)
Preferred Certifications
- Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent
Minimum Experience Level
- B-Degree in Computer Science or related technical field.
- 10+ years Java application programming/development experience
- 8+ years JEE-Experience
- 5+ years Application Server experience i.e. Websphere Application Server
- 5+ years relational database experience (DB2 preferred)
Technical / Professional Knowledge
- IT Architecture
- IT Concepts
- Systems Analysis and design
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Job Responsibilities
- Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
- Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
- Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
- Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
- Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
- Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
- Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
- Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
- Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
- Escalate project performance to relevant board by clearly showing business objectives according to business cases
- Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans
- Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy
- Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
- Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
- Manage branch budget (recoveries of staff incl) through responsible budget planning and management and by driving efficiencies
- Ensure project execution of the end to end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy.Ensure successful project delivery by dealing with escalated project issues, non delivery conflicts and integration
- Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution
- Successful execution of Innovation and Technical projects through the Project Management Office
Key Responsibilities
- Day to day management of a team of 5-6 resources
- Support the nWOW way of working and adopt an AGILE way of working
- Lead and drive performance and optimisation challenges in the environment -own d drive the Network Flattening deliverable
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Essential Certifications
- Formal accreditation in professional field where applicable
Preferred Certifications
- SAS Enterprise Guide / VIYA / Visual Investigator / 9.4
Minimum Experience Level
- 7 - 10 years experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role
- In depth SAS product knowledge: BASE SAS / SAS 9.4 and SAS VIYA
- Cloud knowledge
- MS AZURE / Dev OPS certification
- Be familiar with network constructs
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational behaviour theory
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- System Development Life cycle(SDLC)
- Role relevant related technologies
- ITIL
- IT Concepts
- Business Process
- Products and Services
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Job Responsibilities
- You will perform many of the functions of a product owner, identifying system improvements and collaborating with business and IT stakeholders to describe, prioritise and drive implementation of system enhancements. You will develop controls and optimise processes to ensure the accuracy, efficiency, and timeous delivery of regulatory reporting to the SARB PA and other stakeholders.
- Your excellent communication, report writing, project management, data analysis, regulatory expertise and general credit knowledge combined with solid technical skills will be used to enhance processes, accuracy and efficiency for the calculation of credit RWA and related credit risk reporting and analysis for the entire group.
- The role offers high visibility as recommendations, enhancements and status updates are tabled at board level committees, the South African Reserve Bank (SARB) and the bank’s internal and external auditors.
- The team culture emphasises development, especially of leadership and behavioural skills. Our focus is on automation and digitisation, while our function provides insight and assurance into impairments, credit RWA, concentration risk, portfolio management, risk appetite, peer group analysis, financial disclosures, and various regulatory reports, all of which are presented to executive management and the Board. This provides opportunities for development and growth, and to develop an organisation-wide reputation for excellence.
- Interpret regulatory reforms and assess the impact on credit risk parameters, processes, results, and reporting.
- Provide assurance on credit RWA allocated across all products in the Group, including adherence to regulations, trend analysis and attribution.
- Drive process improvements across the credit risk reporting landscape, including BA returns, ICAAP, Pillar III, Analyst Booklet and IFRS9 Supplementary Reporting.
- Identify opportunities for credit RWA optimisation.
- Communicate insights and results to senior stakeholders to facilitate improved accuracy, efficiency, and management of credit risk.
- Be a subject matter expert and provide input and assistance in the interpretation, implementation and optimisation of credit RWA regulations, as well as other related credit risk metrics.
- Project management of key deliverables, including co-ordinating the work and output of team members and contributors across the organisation.
- Documentation of findings, recommendations, business requirements, and project updates. Preparing written communications to various stakeholders, including executive committees, the SARB, external auditors of the bank and the Board.
- Ad-hoc tasks, reports, deep dives, and responding to SARB queries.
- Contribute to a high-performance team culture via collaboration, knowledge sharing, mentoring, sprint planning and retrospectives, daily scrums, and project participation.
- Understand and embrace the Nedbank vision and values, and lead by example.
- Actively engage, manage, and influence diverse stakeholders.
Minimum Experience Level
- 10 years of relevant analytical experience including 5 years management experience, and 5 years credit risk experience
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Honours degree in accounting/mathematics/statistics/engineering or similar quantitative/ financial qualification with relevant experience
Preferred Certifications
- FRM/CFA and/or recognised Credit Risk Practitioners certifications
Technical / Professional Competencies
- Financial reporting and reconciliations
- Knowledge of IFRS 9 for the calculation of credit impairments
- Banks Act Regulations particularly credit-related BA returns, Pillar 3 reporting and Basel 3 Final Reforms
- Calculation of Credit RWA and Counterparty Credit Risk
- Understanding of credit modelling and rating process
- MS Office, particularly Excel (advanced user)
- Python, SAS and SQL
- Business analysis: map processes, identify improvements, implement solutions including simple automation, system requirements, documentation, testing, change management.
- Data analysis including extracting and transforming data.
- Strong problem-solving skills, with experience in improving processes and automation.
- Execution skills including the able to design and implement effective and efficient solutions in a collaborative, constructive manner within tight deadlines.
- Excellent communication skills.
- Stakeholder management.
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Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Must have foreign exchange experience.
Preferred Qualification
- Must have completed a higher Certificate in Banking Services - NQF5
Essential Qualifications - NQF Level
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
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Job Responsibilities
- Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines
- Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
- Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through
- Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by establishing costs, prices and conditions
- Ensure effective targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis
- Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements
- Provide agreed information, resources, professional advice and strategic contribution to relevant stakeholders on time, in budget, within quality standards
- Ensured that all individual and department results were delivered within budget to deadlines
- Delivered services to client expectations and Nedbank standards
- Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
- Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)
- Managed Stakeholder Relationships
- Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements , contractual agreements, and project schedules are met as stipulated
- Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
- Ensure that professional solutions delivered within agreed parameters and timelines
- Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
- Enable the building of commercially viable relationships with clients by providing quality advice to clients
- Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
- Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties
- Delivered best practice services to client expectations
- Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations
- Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards
- Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
- Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
- Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
- Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
- Manage multiple assets through the development, implementation, review of strategies and planning for area
What are the key/ critical tasks
- Co-ordinate operations. Dealer Relationship managers and Deal making teams. Handle month end reporting. Play an active role in Product Development and all activities that contribute to Targets
Required Technical Knowledge
- Reporting Skills(Powerpoint/Excel)
- Commercial business case modelling (basic understanding)
Required Exposure
- Industry knowledge in the dealer environment (Sales)
- Deep understanding of Vehicle Finance process
- Experience at building new products
- Commercialisation Skills
- Drive Marketing Activity
- Legal.Risk and Compliance processes
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Tertiary Qualification/ formal accreditation in Professional field
- MMP/SMP / MM or equivalent
- BSC Computer science
- BComm Information Technology
Post graduate management qualification
Minimum Experience Level
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Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Certifications
- Call Centre and Post Matric will be added advantage
Minimum Experience Level
- Minimum experience of 6 - 12 months in call centre environment.
Technical / Professional Knowledge
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
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Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Must have foreign exchange experience.
Preferred Qualification
- Must have completed a higher Certificate in Banking Services - NQF5
Essential Qualifications - NQF Level
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
go to method of application »
Job Responsibilities
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the Nedbank Quants Training Programme by pro-actively participating in programme committees/structures (E.g. marketing committee, recruitment committee and social committee). This is called ‘programme involvement’. The objective of this participation is to enhance their personal and professional development whilst adding value to the Nedbank Quants Training Programme.
- Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees
- Assist the business to address queries by extracting and analysing data.
- Ensure continuity and knowledge base through documenting and recording processes and models.
- Ensure compliance to policy through data analysis and monitoring.
- Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers as well as sharing knowledge and industry trends with the team
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Essential Qualifications - NQF Level
- Undergraduate Degree
- Preferred Qualification
- Business Related DegreePostgraduate degree, Honours or Masters degree (with majors in pure mathematics, applied mathematics, statistics, engineering, econometrics, financial engineering, quantitative risk management or similar)
Type of Exposure
- Conducting root cause analysis
- Analysing situations or data that requires an in-depth evaluation of multiple factors
- Developing ways to minimize risks
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Working with a group to identify alternative solutions to a problem
- Interacting with diverse people
- Building and maintaining effective relationships with internal and external stakeholders
- Interacting with various levels of management
- Managing multiple project
- Working within a team
Minimum Experience Level
- No experience required
- Technical / Professional Knowledge
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Quantitative Skills
- Governance, Risk and Controls
Method of Application
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