Latest Jobs at Shoprite Group of Companies

Purpose of the Job    
The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding. The Customer Services Agent ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 45-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements. 

Job Objectives    

• Delivering high quality customer service and continually contributing towards a culture of customer service 
• excellence – being passionate about the customer experience!
• Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
• Being proactive to urgent/emergency situations in accordance with product/service guidelines.
• Providing timely escalation of requests and updating our customers on the progress of resolution.
• Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
• Ensuring all service level goals are understood and achieved.
• Taking the necessary steps to drive up customer retention. 
• Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should. 
• Proactively seeking ways to continuously improve the customer experience.
• Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
• Supporting other responsibilities that may be assigned from time to time.

Qualifications    

• Grade 12 / Matric - (essential)
• Degree/Diploma or Courses in Communications or a related field - (beneficial)

Experience    

• +1 years’ experience in a Customer Services environment or similar role – (essential). 
• Strong proficiency in Microsoft Office 365, including SharePoint Online – (essential).
• Experience in a retail / contact centre environment – (desired).

Knowledge and Skills    

• People orientated - enjoy working with people in a big team engaging with customers, showing patience and empathy.
• Service orientated – committed to providing high-quality customer service. Ensure customer needs are understood, concerns timeously resolved, and expectations met. Always applies customer first!
• High level of self-motivation to set, meet and exceed on goals and expectations. 
• Has integrity and takes accountability for actions and mistakes. 
• Curious and willing to learn – proactively identifies new areas for learning; seizes learning opportunities and actively uses newly gained knowledge and skill on the job. 
• Communication – excellent listening, well-spoken and articulate, keeping conversations clear and productive when resolving queries and leaving a good impression. Always thinking customer first!
• Detailed, rule-orientated, and organised – diligently follows instructions and procedures; vigilantly watches over work processes, tasks, and outputs to ensure accuracy and initiates action to correct any quality concerns. 
• Numeracy – interprets multiple sources of information to come to sound conclusions. Quickly grasps and able to perform numeric calculations.
• Results-oriented and quality-focused – sets stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
• Ability to work under pressure and manage multiple demands while organizing, prioritizing, and reordering workload in a rapidly changing and fast-moving environment. 
• Team player and collaborative partner – confident communicator with good interpersonal skills and the ability to build meaningful, sound relationships both internally and externally

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Purpose of the Job    
Join our dynamic retail team and contribute to the growth of a clothing brand that prides itself on providing stylish, high-quality apparel to our diverse customer base. Our brand is dedicated to inspiring customers through a unique combination of product and creativity. We are seeking a passionate and highly experienced fashion designer with a minimum of ten years of experience in the clothing industry to join the apparel team. This role is pivotal in driving the trend direction of our women’s, kids and menswear collections and designing beautiful product that meets and exceeds customer expectations.

Job Objectives    
Creative Design

• Drive the design process from concept to final execution.
• Ensure all products meet a high standards for style, quality, and innovation whilst adhering to brand guidelines and market trends. 

Trend Forecasting

• Conduct comprehensive market research and trend analysis to inform your design decisions. 
• Translate these insights into compelling, sellable designs that align with our brand’s aesthetic and customer expectations. 

Collection Development

• Collaborate with the buying team to identify the season’s theme, colour palette, and fabric selection. 
• Develop cohesive lines that reflect the brand’s strategy, targeting the correct customer base with fresh and appealing designs. 

Cross-Functional Collaboration

• Work closely with the buying, sourcing & technology, and planning team to ensure design concepts are aligned with the brand vision and price points. 
• Collaborate with buying team and use sales data to influence product development and identify opportunities to refresh best sellers. 

Technical Proficiency

• Produce detailed sketches, technical packs, and specifications for prototypes and production. 
• Utilise digital design tools, Adobe Creative Cloud Illustrator and Photoshop to bring concepts to 
• life, ensuring accuracy and attention to detail. 

Sustainability Focus

• Align with our commitment to environmental responsibility, driving sustainable fabrics.

Qualifications    

• Bachelor’s degree or diploma in Fashion Design.

Experience    

• Minimum of ten years of experience in fashion design, with at least three years in a senior designer role.
• Proficiency in Adobe Creative Cloud Illustrator and Photoshop, with a demonstrated ability to create detailed technical packs. 
• A strong portfolio that demonstrates expertise in creating compelling, commercial fashion collections.
• Proven track record of successful design projects and product launches in the clothing industry

Knowledge and Skills    

• Innovative Design Skills: Exceptional ability in fashion design, with a portfolio showcasing a strong creative vision and successful commercial collections. 
• Trend Insight: Deep understanding of fashion trends, consumer behaviour, and the competitive landscape, with the ability to anticipate market shifts and innovate accordingly.
• Technical Expertise: Proficiency in garment construction, pattern making, and textiles, along with advanced skills in Adobe Creative Cloud Illustrator and Photoshop.
• Effective Communication: Ability to inspire and communicate design ideas and concepts clearly. 
• Strategic Thinking: Strategic mindset with the ability to align creative concepts with business objectives, ensuring collections are both innovative and commercially viable. 
• Problem-Solving: Proactive and effective problem-solving skills, with a flexible approach to challenges and the ability to adapt to changing priorities. 
• Project Management: Excellent organisational and time management skills, capable of managing multiple projects simultaneously under tight deadlines.

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Purpose of the Job    

• To effectively manage our Checkers Outdoor store by ensuring that operational, administrative and managerial duties are met with the Checkers Outdoor brand image in mind.
• Furthermore, manage stock and staff effectively, ensure that security measures are according to standards and maximise the store's profitability.
• Minimise shrinkage and wastage.
• Ensure and maintain excellent housekeeping & merchandising standards are kept up to date, neat and tidy according to company standards.
• Executing all pricing and product promotions.
• Maintain replenishment process throughout the day to ensure excellent on shelf availability for customers.
• To meet and exceed customer expactations.
• Maintain company policies and procedures and overall complience checklist and audits.
• Effectively plan & coordinate stock takes with Regional Admin Manager.
• Maintan excellent stock ledger accuracy and management to assist the overall store's performance.

Job Objectives    

• To ensure that sales and profit are generated. 
• Ensure that the Checkers Outdoor store complies with labour and other laws. 
• To meet customer expectations, be people focused and acheive sales budgets provided through exceptional customer service experience.
• To manage stock according to company policy. 
• Ensure the continuous training and development of all employees. 
• Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

Qualifications    

• Essential - National Senior Certificate/Matric Equivalent
• Advantageous - Degree/Diploma in related field

Experience    

• Desirable - Minimum of 1+ years’ management experience in the Outdoor industry and have been exposed to the retail sales management or supervisory level.
• Knowledge and experience in managing inventory, buying, staff, merchandising, costs and profitability of an Outdoor store. 

Knowledge and Skills    

• Knowledge of the Outdoor product industry.
• Knowledge of different types of outdoor appliences
• Excellent verbal and written communication skills
• Excellent interpersonal and leadership skills
• Excellent customer service skills
• Knowledge of computer systems. 
• Decision making skills.
• Merchandising techniques.

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Purpose of the Job    

• To assist the pharmacist with dispensing and performing pharmacy-related administrative duties at our Medirite Welkom branch.

Key Performance Areas include:

• Stock control
• Dispensing (under the supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Qualifications    
Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience    

• Two years+ experience working in a similar role.

Knowledge and Skills    
Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations