Design specialist: Writer at Vodacom

Role Purpose

• The User Experience Researcher is key to understanding the needs and behaviours of our core user base, through conducting qualitative and quantitative research and testing across Vodafone products and services, which is key to influencing their design and improving the customer experience. The UX Researcher will work closely with UX and UI colleagues and Product Owners within the Squad/s and has a key focus on ensuring our users are at the centre of everything we design. Typically reports to the Chapter Lead.

Your responsibilities will include:

• Collaborate with UX designers, product teams, and researchers to craft language systems across a variety of contexts, including UI components, to editorial content, to help text
• Design scalable systems and structures to support large amounts of content
• Anticipate customer needs based on their objectives and explore innovative solutions in a space where little precedence exists
• Create user-centred solutions by considering market segment analysis, customer feedback, site metrics, and usability findings
• Use business requirements and customer research to assist in developing scenarios, use cases, and high-level requirements
• Collaborate with UX design to quickly and iteratively create interaction flows, wireframes, and design mock-ups throughout the design process
   

The ideal candidate for this role will have:

• A relevant BA/BSc Degree (e.g. Computer Science, Psychology, User Centred Design (UCD)) or advanced Design certification a must.
• Favourable:  Journalism or editorial experience or background
• 2+ year’s experience in the UX research or writing field.

Job Knowledge:

• Experience with UX writing for complex workflows software products
• Experience working with user research teams and analysing customer feedback

Closing date for applications: 05 October 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.