Desk Based Account Manager at Resideo

JOB DESCRIPTION

We are a currently recruiting for a Desk Based Account Manager to join the ADI team in Johannesburg! The Desk Based Account Manager (DBAM) is a proactive Account Manager operating as the main contact for the customer, responsible for developing long term customer sales relationships.  Additionally, this role requires sales support for field Account Management, ensuring customer needs are dealt with in a timely and professional manner

JOB DUTIES

• Deliver individual sales target against revenue and GP as defined by ADI
• Develop and grow strong relationships with allocated customer base
• Includes outbound calls to generate sales and service opportunities – c20 per day
• Inbound call handling to specific customer base and in support of field agents
• Develop and document service support plans for existing and new customers
• Accurately provide customer quotations and where required process manual orders to meet KPI’s
• Work alongside external Account Manager to develop a partnership across a region to strengthen ADI presence
• Direct customers to the correct teams for technical support & account queries
• Upsell through attachments and complete solution orders
• Support new business onboarding until account is allocated appropriately
• Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
• Effectively communicate with both external & internal customers
• Provide exception customer experience against all customer transactions
• Develop and submit month sales reports to monitor agreed metrics

YOU MUST HAVE

• Customer experience
• Commercial awareness
• Good Communication skills
• Critical thinking
• Experience selling products in the electrical/security/IT industries

WE VALUE 

• SAP knowledge is an advantage

WHAT'S IN IT FOR YOU

• Lucrative commission structure
• Opportunity to work for a global business