Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
CSG International (NASDAQ: CSGS) is the trusted global partner to help clients launch and monetize communications and entertainment services in the digital age. Leveraging 30 years of experience and expertise in voice, video, data and content services, CSG delivers market-leading revenue management and customer interaction solutions in licensed and managed s...
Job Summary
- The Desktop Support Administrator I is responsible for the resolution of on-site and remote client service requests, issues and training. These service requests and issues include but are not limited to supporting PC hardware, operating systems, software, mobile devices, executive support, conference room technology, printers and user education. Assist in identifying issues and root causes using problem analysis and then implementing temporary or permanent fixes to restore service to the customer as soon as possible. Engaging other support teams as needed to assist in resolutions to issues, requests and training.
Essential Job Functions
Responsibility
% of Time
Install, configure, and support computing technology
65%
Participate in on-call after hours/weekend rotating schedule
10%
Accountable for hardware and software inventory
10%
Maintain documentation for team processes, procedures, and knowledge articles to ensure accuracy.
5%
Perform executive, conference room, and meeting support which could include assisting with meeting setup, conference room technology and other solutions
10%
Regular and reliable attendance is required
Ongoing
Incumbent is accountable for professional working behavior to include:
- Building and maintaining constructive working relationships
- Implementing proactive and concise communications
- Acting as a resource to colleagues
Engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values
Ongoing
Employee may perform duties outside of their normal responsibilities as needed
Ongoing
Education
- Associates Degree or equivalent experience required
Experience
- 1-3 years previous desktop or IT help desk experience
- CompTIA A+ or MD-100 / MD-101 or JAMF certified (Preferred).
- Experience with Office 365, Windows 11, MS Teams, Active Directory, PowerShell, VOIP, Remedy, JIRA, network printers, JAMF, Citrix, SCCM, Bomgar and provisioning mobile devices beneficial.
Knowledge, Skills and Abilities
- Ability to learn and use professional concepts.
- Ability to communicate highly technical information to both technical and non-technical users.
- Ability to handle multiple tasks and tight deadlines.
- Proficiency with Microsoft Office applications
- Proficiency with Windows 10 and Windows 11 operating systems
- Knowledge of the Mac operating system
- Knowledge with network terminology, troubleshooting, and support
- Ability to provide IT related duties after hours, on weekends, and during holidays for executive escalations, outages, emergency situations, moves, etc. as needed (both during regular on-call rotation as well as outside of regular on-call rotation)
- Ability to work in fast paced environment and possess a self-starter attitude.
- Ability to follow, create, and modify procedures for the department to ensure clarity.
- Ability to read, write, speak and understand the English language in a business environment.
- Strong interpersonal skills
- Ability to stay current with emerging trends and technologies in the desktop support field.
Physical Requirements
(Physical requirements required to perform the essential job functions)
- Keyboarding/Writing/Clicking/Working with fingers – >67% of the time
- Sitting – >67% of the time
- Standing/Walking – 33% of time
- Pushing/Pulling – 10% of time
- Lifting/Carrying – up to 50 pounds
- Vision – Near/Far – Good near vision required for working on the computer.
- Hearing – Position requires ability to hear oral information.
- Talking – Position requires oral communication.
Gmail
Yahoomail