Desktop Support Analyst at Allan Gray Proprietary Limited

Allan Gray Group IT is looking for a Support Analyst to join their team. As Support Analyst, you will provide desktop support and maintenance for current and new information systems.

Responsibilities

• Complete IT systems support for all users from day-to-day problem resolution to end user training
• Document all work undertaken
• Support other members of the team as and when required
• Support the delivery of high-quality IT services
• Be willing to work After Hours on an adhoc basis and part of an On-Call Support Facility

Skills / Competencies

• Passionate about technology
• Attention to detail
• Ability to troubleshoot
• Ability to work well in a team
• Ability to work well under pressure
• Effective communication style
• Methodical approach to work
• Problem solving skills
• Tenacity and execution
• Advanced Office 2016/365 support
• Windows 10 (Advanced Support)
• Smart Device (iPad\iPhone, Android) knowledge and skills
• SCCM 2019 Packaging/Deployment/Reporting/Patching Skills (Advanced)
• Cisco Telephony Skills Advantageous
• MacAfee EPO Management skills
• Linux Skills Advantageous
• Audiovisual/Cisco Video Conferencing experience
• iNet/Bloomberg/Reuters Experience

Experience

• Candidates must have experience within a busy desktop support environment
• Knowledge of Lotus Notes, Citrix, Windows 10, Office 365 and Exchange Online
• Knowledge of ITIL practices would also be beneficial but not essential
• The most important aspect is for applicants to be prepared to work with a dynamic and challenging support environment - dedicated to helping to resolve customer issues and providing first class desktop support.

Qualifications

• Technical Qualifications Advantageous (Microsoft/CompTIA)