Desktop Support: IT 1st Level M/F at CFAO

Experiential and Educational Requirements

• Grade 12 / Matric
• Relevant IT qualification (advantageous)
• CompTIA A+ or Microsoft certification (advantageous)
• 2–4 years’ experience in a desktop or IT support role
• Proven experience supporting Windows 11 in a corporate environment
• Experience providing on‑site support in a Head Office environment

Essential duties and Responsibilities

• Provide on‑site desktop and technical support to Head Office staff
• Diagnose and resolve Windows 11 operating system issues
• Support desktops, laptops, printers, monitors, docking stations, and peripherals
• Troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive)
• Assist users with Teams meetings and AV/conferencing equipment
• Log, track, and resolve incidents via the IT Service Management system
• Resolve issues within agreed SLAs and escalate where required
• Build, configure, deploy, and refresh Windows 11 desktops and laptops
• Perform fault diagnostics and hardware replacements
• Maintain accurate records of IT hardware assigned to users
• Follow IT standards, security policies, and procedures
• Maintain basic support documentation and contribute to knowledge articles