Desktop Support Technician: Library Systems (P10) (Library & Information Centre: Library Systems) (Re-Advert) at University of Johannesburg

Job description

• To deliver desktop support and technical assistance for UJ Libraries, focusing on the rollout, maintenance, and configuration of hardware and software. This role involves close collaboration with central IT staff (ICS) across various campuses and with the respective Campus Librarians.
• Additionally, the position includes providing technical support to the Library Systems Department, particularly in the deployment, relocation, and upkeep of IT equipment. The role also entails maintaining and updating the Library’s IT asset inventory and filing structure for essential documents related to Library systems.

Responsibilities:

• Moving and/or relocating IT equipment – new and old - such as PCs and printers daily.
• Create, test, and roll out OS & software “images” timeously.
• Keep an up-to-date asset record of all IT hardware, and software licensing.
• Maintain/upload essential documentation to the online file structure related to Library systems.
• Regular inspections of workstations.
• Problem identification and problem solving with regards to hard- and software as well as basic network issues.
• Setup and configuration of hardware and software, e.g. portable barcode scanners, label printers, MeeScan, Sierra, OCLC, Libdata
• Up to date Software version, security patches and Antivirus.
• Functional Zoom Rooms, Training Venues, Research & Learning Commons.
• Ensure compliance with UJ & UJ Library policies, procedures and regulations.
• Manage Incidents and service requests and ensure the execution within 3 business days.
• Document Incidents and service requests correctly.

Minimum requirements

• Valid code 08 driver’s license.
• National Diploma or relevant NQF 6 qualification in Information Technology
• Working knowledge of client software, e.g. “Sierra” as well as library specific software, e.g. “Connexion”.
• Knowledge of Symantec Ghost software
• Knowledge of Faronics DeepFreez software.
• International CompTIA A and N
• Three to five years relevant job-related experience.
• Three years’ Windows Desktop Support experience.
• At least one year work experience of hard- and software support in an academic Library environment.
• Two years’ experience mobile device support (IOS and Android).
• Advanced problem identification and problem solving with regards to hard- and software as well as basic network issues.
• Experience in setup and configuration of hard- and software, e.g. portable barcode scanners, label printers.
• Experience in a web-based fault reporting system, & cloud Inventory systems.
• Experience in Windows Server and Active Directory support.
• Experience with video conferencing devices.
• MS Windows, MS Office, Microsoft Active Directory, Outlook, and antivirus software, e.g. Symantec Endpoint, Windows Defender.
• Stock-take and asset recording.
• Knowledge of Cloud Technologies.
• Knowledge of Cyber Security.
• Desktop Time Management software.

Competencies and Behavioural Attributes:

• Computer Literacy.
• Ability to relocate IT equipment.
• Enhanced Troubleshooting Skills & Fault finding.
• MS Windows, MS Office, and Outlook.
• Excellent Customer Relations & Problem-Solving Skills.
• Knowledge of IT policies and procedures.
• Ability to work independently or in a team.
• Proficiency in Afrikaans, English, isiZulu & seSotho sa Leboa.
• Analytical thinking.
• Customer focused.
• Quality Driven.
• Results Driven.
• Adaptability.
• Attention to Detail.
• Adhere to Library & UJ Policies and Procedures.

Recommendations:

• Relevant IT support experience within an academic environment.
• Knowledge of centralized Konica Minolta printing.
• Working knowledge of client software, e.g. “Sierra” as well as library specific software, e.g. “Connexion”.
• Previous Desktop Support Technician experience in a library environment at a Higher Education Institution.
• Experience in Networking Support.
• Experience in Server support.