Desktop Support Technician (P10) (Information and Communication Systems: Campus IT Support) (Re-advert) at University of Johannesburg

Responsibilities:

• Serve as the primary point of contact for end-user desktop support.
• Install, configure, and deploy desktops, laptops, and related hardware.
• Diagnose and resolve hardware, software, and peripheral issues.
• Perform routine maintenance to ensure optimal workstation performance.
• Provide user support in person, via phone, email, and remote tools.
• Install, configure, and troubleshoot standard business applications.
• Perform device imaging, reimaging, and software deployments.
• Escalate complex issues to relevant support teams when necessary.
• Ensure compliance with IT policies, procedures, and security standards.
• Support onboarding and offboarding of staff (device allocation and setup).
• Assist with asset management, including tracking and verification of devices.
• Provide basic user training and guidance on systems and tools.

Minimum requirements

• Grade 12 / Matric Certificate.
• A National Diploma in IT (NQF  6) or equivalent.
• A plus Certification or equivalent.
• N plus Certification or equivalent.
• ITIL v3/4 Foundation.
• Three (3) years’ Windows Desktop Support experience.
• Experience in hardware and software troubleshooting.
• User support and ticket handling experience.
• Experience in basic network troubleshooting.
• Imaging and device setup experience.
• Operations in IT Support experience - Customer engagement.
• ITIL Knowledge.
• Extensive knowledge of Windows Desktop support.
• Knowledge of Networking.
• Basic Windows Server and Active Directory support.
• Basic knowledge on the Linux Operating System.
• Knowledge of Cloud Technologies.
• Knowledge of Cyber Security.

Competencies and Behavioural Attributes:

• Excellent troubleshooting skills.
• Windows Desktop skills.
• Basic Server admin skills.
• ITIL Service Management.
• Excellent communication skills.
• Excellent customer relations & problem-solving skills.
• Customer focused.
• Knowledge of IT policies and procedures.
• Collaboration.
• Quality driven.
• Results driven.
• Problem solving.
• Adaptability.
• Attention to detail.

Deadline:24th July,2026