Destination and MICE Specialist at Private Safaris DMC

Job Purpose:

• To successfully quote profitable itineraries, manage and execute all meetings, incentives and events for existing as well as new clients.

Key Responsibilities:
Sales

• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent / supplier relationships.
• Source new products.
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.

Operations

• Quote and design successful, creative itineraries and proposals for all market related MICE and Cruise Ship requests.
• Capture and confirm bookings in Tourplan.
• Negotiate with suppliers for better rates, cancellation policies and FOC’s.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully manage MICE / Cruise Ship bookings.
• Hiring of additional staff for events (e.g. to man a hospitality desk) upon approval of your superior.
• Onsite management of actual events including meet & greet, check-in, function management, conference coordination, transport facilitation, etc.
• Travel nationally / regionally if required
• Handling the 24 hour emergency phone.
• Prepare guide documentation and brief guide/freelance staff before travel date.
• Work closely with tour guides whilst on tour.

Financial

• Instruct debtors to raise invoices.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours / check guide salary.
• Follow up on invoices.

Additional Responsibilities:

• Participate in supplier training and workshops.
• Maintain good product knowledge of hotels, convention venues and services and maintain close working relationships with the relevant personnel
• Stay current on events and changes of suppliers / product.
• Reduce the transaction turnaround time.
• Produce the quality of service expected from Private Safaris.
• Demonstrate good communication skills and customer care.
• Constantly promote a positive image of the company internally and externally.
• Assist the Reservations Manager in his / her absence with checking quotations.
• Travel on educational and familiarisation trips.