Vacancies at Computacenter

What you will do

• Supply Chain Management: Coordinate and manage the end-to-end supply chain processes, including procurement, inventory management, transportation, and distribution of company/Customer assets. Ensure the timely (On Time, In Full, No Errors) delivery of goods and materials required for SWAP and DAAS operations. Being an interphase between our customer account dedicated staff, the customers, and partner. Working closely with the company RC/Workshops to assist with the compliance on:
• Returns – Taking actions to minimise the Quality Hold status
• Returns – Field engineers are received within 10 working days
• Returns – SWAP and Courier Partners
   
• SWAP Management: Develop and implement strategies for efficient supply and disposal management, ensuring compliance with environmental regulations. Monitor waste disposal processes and optimize recycling and reuse opportunities.
• Vendor Management: Identify and evaluate potential suppliers and service providers for customer requirements. Negotiate contracts, establish service level agreements, and manage vendor relationships to ensure timely and cost-effective services. Supporting the onboarding of new vendor programmes. Commercial negotiator, defining, engaging, and managing purchases in services & solutions.
• Documentation and Reporting: Maintain accurate records and documentation related to all activites. Prepare reports on inventory levels, waste management metrics, and disposal activities. Provide data-driven insights to support decision-making processes.
• Compliance and Regulatory Adherence: Stay updated with relevant laws, regulations, and industry standards related to logistics, disposal management, and changes to government customs. Ensure compliance with health, safety, and environmental regulations. Ensure adherence to applicable regulations and guidelines.
• Operational Efficiency: Identify opportunities to streamline logistics and operational processes, reduce costs, and improve overall efficiency. Implement best practices and continuous improvement initiatives to optimize operations.
• Cross-functional Collaboration: Collaborate with internal teams, including procurement, operations, finance, and legal, to ensure seamless coordination and alignment of SWAP activities. Liaise with external stakeholders, such as government agencies, suppliers, and disposal service providers. Working with an influencing and collaborative approach with our strategic Partner. Working with the customer to ensure the correct solution for the service need. Working in an influencing and collaborative approach with all strategic stakeholders and partners. Working closely with the cost team to ensure costings for tenders, responses are understood.
• Risk Management: Identify potential risks and develop contingency plans to mitigate disruptions in the supply chain process and service to the customer. Implement appropriate controls to ensure data security, asset protection, and regulatory compliance. Monthly/quarterly meetings with the strategic partners covering performance, opportunities and improvements.
• Training and Development: Conduct training programs and workshops to enhance the skills and knowledge of team members involved in logistics and operations. Stay updated with industry trends and technologies to leverage advancements for improved performance.

What you’ll need

• Strong knowledge of imports/exports/customs and related government requirements.
• Proven experience in running a successful Logistics department or transport / operations team.
• Experience in pro-actively dealing with issues, escalations and owns this through to completion.
• Proven track record in driving operational excellence and continuous improvement.
• High level of experience with IT service management tools and technologies.
• Flexibility will be crucial as support will be required OOH (Out-of-Hours).
• A thorough and technical knowledge on the various elements of Service Logistics.
• A buyer, strategic thinker who is good in negotiating, positioning, and delivering.
• A good track record of delivering exceptional levels of service.
• A self-starter and someone who can work on their own initiative.
• A good level of Technology, Systems Understanding with an element of Engineering background.
• Membership to a professional Logistics organisation.
• Multilingual in English and French is desirable.
• Project management certification (e.g., PMP) is a plus.
• Fully qualified in relevant professional qualification.
• Project management certification (e.g. PMP) is advantageous.
• 2 years’ experience in Management role.

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About the Role

You will already be working on ServiceNow, creating technical solutions to your customer’s business requirements: 

• Delivering high quality ServiceNow implementations based on business process requirements 
• Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications 
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations 
• According to experience: 
• Provide technical design authority and mentor more junior members of the team 
• Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice 
• Keep up to date with current and future market developments, technologies, product and strategies 
• Ensuring adherence to our coding and design standards, and providing technical hand-over documentation 
• Increasing application operating efficiency and adapting to new requirements, as necessary 
• Assisting with system testing and UAT 
• Escalate issues in line with company processes to ensure customer demands are met 
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer 
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements 
• Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
• Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team 

What we require 

• Proven knowledge and experience in multiple areas of the ServiceNow platform, including: functionality, database structure, developer APIs, development tools and techniques 
• Over 5 years of experience in similar roles within the ServiceNow ecosystem 
• Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic) 
• Ability to provide technical leadership and support to Process Consultants 
• Software Development Lifecycle experience in Agile and Waterfall projects 
• Open and friendly personality, with ability to be customer facing  
• Self-managing and capable of working alone or as part of a team  
• Capable of working with customers and managing their expectations  
• Ability to input into technical solution designs and provide input into bid, project and technical documents 
• Active listening skills and probing techniques to understand the priorities and concerns of others 

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About the role

• Creating & maintaining contractor payroll numbers in the HR system. Processing invoices for payment, creating a goods receipt in the SAP system. Managing invoice queries with internal departments & external agencies. Creating & maintaining contractor purchase orders within the SAP system. Management & monthly distribution of the Company Accrual. Creating internal cross-charges (CAT’s) for chargeable resources. Managing the team group email inbox – responding to queries/questions/requests & categorise tasks. Producing daily/weekly/monthly team stats. Producing daily/weekly/monthly business stats. Dealing with different business areas for different queries (AP/Finance/Hiring Managers etc) - full training will be given.

What we require

• Matric or Equivalent Qualification
• Excellent verbal and written use of French language
• Experience working on SAP system
• Ability to multitask and priorities workload
• Excellent communication skills
• Excellent customer service skills
• Basic knowledge of Microsoft Office – ie. Outlook and basic Excel 
• Attention to detail and accuracy
• Good Interpersonal skills – build rapport with immediate teams but likewise able to pick up the phone to Engineers/Resource Managers
• Proactiveness and the ability to deal with the demands of a busy role at times
• Problem-solving skills
• Ability to learn new systems – ie. iRequest and SAP
• High level of integrity
• Experience working independently
• Team player
• Able to work to deadlines

Key Skills & experience

• Proven data entry skills, ideally from a numerical background, SAP experience is a bonus
• 2 yrs Administration Management experience

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What you’ll do

• First line response and resolutions.
• Customer interaction, triage and information gathering.
• Utilise cutting- edge analytics platforms to pro-actively and reactively resolve end user technical issues.
• As a successful Customer Experience Associate, you will proactively answer customer inquiries through our multiple channels including phone calls, self-service channels, and live chats.
• Maintain a positive attitude and focus on customer satisfaction, as your primary duty.
• Utilise your active listening skills and proficient writing skills to take control and promptly resolve end user customer issues, and to ensure maximum client satisfaction.
• Apply your ability to follow processes and knowledge best practises to deliver the best service outcomes for every end-user engagement.
• Work collaboratively cross functionally to identify and drive improved efficiencies and solutions.

What you’ll need

• Grade 12 or equivalent NQF level 4 information technology diploma.
• Good working knowledge of Microsoft Office 365 applications.
• Availability to work across a 24 x 7 shift pattern.
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Good degree of eloquence - high verbal and written skills in English are an essentail skill to converse with our Global user community.
• Dynamic with a good understanding of empathy.
• Able to operate as part of a high performing team.
• Drive and energy to contribute to a fast paced, ever-changing environment.
• Have an analytical, logical and inquisitorial approach when dealing with customer queries or matters.
• Demonstrate clear purpose, enthusiasm, and commitment to a speedy and successful resolution.
• High attention to detail and ability to follow and implement best practice processes.
• Situational awareness and ability to use varying styles of communication to suit the occasion and the audience.
• Innovative and growth mindset.
• Self-motivated with the ability to work unsupervised.
• Must be punctual and deadline driven.
• When working from home, a stable and highspeed connectivity in a reliable fibre area and LTE connection is essential to run the service (video is required).