Development Manager at Tiger Brands

• The Development Manager is accountable to plan and manage the delivery of all services and functionality related to systems development (coding) in both a project (“build”) and operational (“run”) context for the technologies that support the Tiger Brands application set. The role leads a team of Information Analysts and Developers who design, develop, test and document all changes to all IT applications considering usability, performance, scalability and stability in the IT environment. This role is also responsible for the release management of service changes for the in scope applications. Development encompasses coding work related to projects, enhancements and bug fixes.

Responsibilities

WHAT YOU WILL DO

• Support Applications Director by ensuring that applications and systems integrity is maintained during development and deployment of enhancements resulting from operational support
• Manage and maintain the operational release plans
• Responsible to manage the work backlog of bugs, incidents, change requests and enhancements related to all Oracle ERP and non Oracle applications as assigned
• Lead, develop and manage the Developers (Oracle and non Oracle) creating a culture of high performance, continuous optimisation, cost effectiveness and team performance
• Development technologies supported includes Oracle Forms, Reports, OAF, PL/SQL, Java, Fusion Middleware / SOA, Informatica, Microstrategy.
• Support the Application Director with release visibility for support planning
• Ensure that the organisation's release controls are documented, well understood and executed correctly by operational support team in order to mitigate risks
• Coordinate with Business Engagement team to ensure that sanctioned communications to all stakeholders have been properly prepared and reviewed
• Authorise and conduct service handover and lead the go-live authorisation discussions with Service Delivery team
• Ensure optimum use and availability of applications though well documented support documentation
• Ensure that each release’s proposed services changes are controlled, monitored, and implemented with minimum disruption to the services being delivered
• Provides an application system that conforms to business requirements (identify improvement opportunity / automation)
• Provide detailed guidance to development and project teams on all application release issues and new technology solutions required
• Helps enterprise IT to effectively govern and analyse the application portfolio and make objective and transparent decisions around these assets, including terminating, investing, consolidating, modernizing, outsource, move to cloud

WHAT YOU WILL BE MEASURED ON

• SLA targets met
• SLA met
• Business Satisfaction Score %
• Number of applications / Number of application versions in production should be zero overlap of audit findings of bugs logged post project implementation of deviations from development stage gates
• Delivery on business and IT projects

Qualifications
WHAT YOU’LL BRING TO THE TABLE

Key attributes and competencies

• Excellent tactical planning capabilities - release planning considering time and resource constraints
• Extensive knowledge of IT systems and application architectures - highly skilled and experienced in development and operational support of IT systems (CRM, Data Warehouse, websites, integration [SOA] amongst others).
• Excellent Release Methodology understanding - ITIL Release and Deployment
• Superb communication and interpersonal skills - to keep all players co-ordinated on development, delivery and to deploy good quality product, with no negative business impact ensuring that business is aware of all impact from changes 

Experience

• BSc (Information Systems) or similar
• 6-8+ years of IT systems development, release management and operational support of IT systems