LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management.
As global leaders in financial indexi...
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Digital Customer Success Manager (German Speaking)
Provide customers with a differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.
Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them
Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy
Find leads and connects with sales to work on growth opportunities
Bring in customer intelligence and feedback into LSEG CRM system
Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth
Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption.
Qualifications and Experience Required
Proficiency in English; German language advantageous.
University degree or relevant work experience equivalent
Client Screening, PEP Classification, Sanctions and KYC Due Diligence in-depth knowledge desirable
Financial & Risk industry knowledge required – AML, Financial Crime market understanding including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
Ability to map a customer’s business process to product capability
Strong ability to collaborate with internal operational and account management teams
Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner
Strong problem-solving skills
Ability to adapt and thrive in a fast-paced environment and rapidly- changing market
Proactive and positive attitude that has a "whatever it takes" approach to increase customer happiness
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