Digital Product Manager at African Bank

About the job
MAIN PURPOSE OF THE JOB:

• To ensure the product design and proposition remains relevant and accessible to the target population whilst ensuring profitability and business objectives are met

KEY PERFORMANCE AREAS:

Product management

• Understand the African Bank product landscape and how the credit product portfolio fits into that landscape.
• Develop the credit product value proposition to drive business objectives
• In conjunction with relevant stakeholders, determine the optimal pricing (profitability) for the AB credit product portfolio
• Monitor the product portfolio performance as it relates to business objectives, particularly profitability and sales 

Product Operations

• Understand products impact on the system offering processes, front end processes, sales conversation and account management and ensure products are appropriately positioned.
• Responsible for the end to end product offer process
• Monitor ongoing operational product performance i.e. system, offers, sales, risk, staff perception to identify business challenges and opportunities and drive solutions to addresses/capitalise on them.
• Ensure all the products comply with legislation and required changes to agreements and processes are obtained
• Evaluate the law and new legislation and champion compliance in the product portfolio
• Custodian for legal documentation received by customers (pre-agreements, information letters, terms and conditions etc.) for accuracy and adherence to AB language policy
• Engage with various African Bank departments (Retail operations, Shared Services, Collections, Credit, Operational Risk, Compliance, Legal, Internal Audit) to ensure that the African Bank loans products and processes are correctly understood and address any concerns those departments may have.

Monitor and research key Product drivers

• Monitor and analyse current trends in the market to identify areas of risk and opportunity.
• Perform competitor products analysis
• Drive customer needs analysis initiatives
• Formulate insight and analysis into new products and enhancements to existing products based on data, system, customer knowledge experience and business objectives.
• Research the need for the product and the scope of the market to establish product goals
• Formulate hypothesis to enhance current products or launch new products
• Formulate proposals and obtain sign off for new product concepts and changes from relevant forums

Manage the Product change process

• Engage with key stakeholders during product design to ensure overall business requirements are met
• Facilitate the specification process for IT implementation (BRD) through to sign-off
• Facilitate the testing process and drive process to fix any problems, to ensure business requirements are correctly delivered
• Verify and sign off successful implementation to move changes into production.
• Work in conjunction with other AB departments and other stakeholders to implement new products and enhancements
• Project manage the implementation new products and enhancements to existing products, through co-ordination of workstreams with all relevant departments
• Facilitate and supply product content for all stakeholders in the change process e.g.: 
• Retail operations, shared services, collections

Customer management

• Operational Risk
• Compliance
• Responsible for ensuring internal & external media are updated with relevant changes
• Conduct post implementation evaluation of new product / enhancements and present at relevant

Management of resources

• Manage and develop subordinates
• Performance management
• Training and development
• Employee relations
• Manage people efficiencies through leave management
• Take appropriate disciplinary measures where relevant
• Select and apply most appropriate tools to achieve function delivery

Customer

• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all times

Minimum Education

• B Comm

Minimum Experience

• 2 year experience in product management / banking