Digital Product Manager at Virgin Active South Africa

Your Purpose…

• Virgin Active is building a world-class digital product experience, and this role plays a key part in shaping it. As Product Manager, you own a defined product value stream that shapes a real part of the member journey.
• You work as part of a cross functional squad to understand genuine problems, unlock opportunities and turn them into tangible outcomes.
• You combine insight, data, creativity and experimentation to move from idea to impact, balancing discovery with delivery so we ship experiences that are valuable, usable and commercially meaningful.
• You create clarity, momentum and focus and you bring Design, Engineering, Data and Operations together so we deliver digital experiences that truly make a difference in members’ lives and support Virgin Active’s growth.
• Ready to shape how people engage with wellness in their everyday lives? Let’s talk.

Your Duties and Responsibilities...

Strategy & Vision

• Define and own the vision, strategy and roadmap for your product domain
• Use market, user and business insights to identify opportunities for improvement, innovation and differentiation
• Shape and evolve the commercial model of your domain including pricing, packaging and value proposition where relevant
• Ensure solutions are designed for global scalability and a consistent app experience across markets

Discovery & Product Definition

• Lead discovery with Design and Engineering to validate problems and shape solutions that are valuable, usable and viable
• Translate insight into clear product definition including user stories, PRDs and acceptance criteria
• Advocate for member experience while balancing scale, feasibility, cost and business value

Delivery & Outcomes

• Prioritise effectively, making smart trade-offs to deliver maximum value at pace
• Partner with Engineering to plan, execute and ship high-quality releases, removing blockers and enabling delivery momentum
• Track OKRs and product metrics, evaluate outcomes and iterate to maximise member and business impact
• Make smart use of core organisational platforms and technologies (for example CRM or loyalty) to amplify value within your domain
• Anticipate and manage key risks including data privacy, member trust and regulatory considerations

Collaboration & Ways of Working

• Work collaboratively across business functions and external partners to align initiatives and strengthen results
• Communicate clearly with stakeholders and senior leaders to drive transparency, alignment and informed decision making
• Ensure strong alignment with other product domains to minimise dependencies and reduce friction across initiatives
• Continuously improve product practices, tooling and ways of working within your squad and the wider product organization
• Contribute to building capability across the product community and champion the value of an empowered product model

Our Minimum Requirements...

• Experience managing a consumer-facing digital product or feature set end-to-end
• Comfortable moving between discovery and delivery — insight-led decision making
• Experience with product discovery tools & techniques (experiments, prototyping, testing)
• Strong analytical skills — able to interpret data and influence decisions
• Excellent communication — turning complexity into clarity for varied audiences
• Experience working in Agile, cross-functional teams (Product, Design, Engineering, Data)
• Curiosity, growth mindset, and a willingness to challenge assumptions
• Comfortable with ambiguity — able to bring structure where it doesn’t yet exist
• Empathy for members and an instinct for what drives behaviour
• Familiarity with modern product tools (e.g. Jira, Confluence, Figma, Firebase etc.)

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 09 February 2026