Current Openings at Virgin Active South Africa

Your Purpose....

The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.

• To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
• Do the best work of your life by enabling experiences that help people live an active life
• To make exercise irresistible 
• To focus on giving members an irresistible experience

Duties and Responsibilities....

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
• It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
• Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
• Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered

Minimum Requirements....

We can’t live without…  

• Matric or equivalent qualification
• Up to 3 years’ experience as collections agent/representative or similar sales role
• Proven track record of successfully meeting collections budgets preferably over the phone
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Must be able to converse, read and understand English 
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection
• An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
• Ability to be polite and compassionate without lacking confidence

We’d like you to have… 

• Customer centric focus
• Must display empathy and ability to build rapport 
• Quality must be your key focus in delivering the result
• Must have excellent influencing skills 
• Must be able to manage objection and be able to resolve calls
• Must be able to work independently 
• Must be a good team player and treat the team with respect 

We’d love you to have… 

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Closing Date 30 January 2026

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Your Purpose…

• Virgin Active is building a world-class digital product experience, and this role plays a key part in shaping it. As Product Manager, you own a defined product value stream that shapes a real part of the member journey.
• You work as part of a cross functional squad to understand genuine problems, unlock opportunities and turn them into tangible outcomes.
• You combine insight, data, creativity and experimentation to move from idea to impact, balancing discovery with delivery so we ship experiences that are valuable, usable and commercially meaningful.
• You create clarity, momentum and focus and you bring Design, Engineering, Data and Operations together so we deliver digital experiences that truly make a difference in members’ lives and support Virgin Active’s growth.
• Ready to shape how people engage with wellness in their everyday lives? Let’s talk.

Your Duties and Responsibilities...

Strategy & Vision

• Define and own the vision, strategy and roadmap for your product domain
• Use market, user and business insights to identify opportunities for improvement, innovation and differentiation
• Shape and evolve the commercial model of your domain including pricing, packaging and value proposition where relevant
• Ensure solutions are designed for global scalability and a consistent app experience across markets

Discovery & Product Definition

• Lead discovery with Design and Engineering to validate problems and shape solutions that are valuable, usable and viable
• Translate insight into clear product definition including user stories, PRDs and acceptance criteria
• Advocate for member experience while balancing scale, feasibility, cost and business value

Delivery & Outcomes

• Prioritise effectively, making smart trade-offs to deliver maximum value at pace
• Partner with Engineering to plan, execute and ship high-quality releases, removing blockers and enabling delivery momentum
• Track OKRs and product metrics, evaluate outcomes and iterate to maximise member and business impact
• Make smart use of core organisational platforms and technologies (for example CRM or loyalty) to amplify value within your domain
• Anticipate and manage key risks including data privacy, member trust and regulatory considerations

Collaboration & Ways of Working

• Work collaboratively across business functions and external partners to align initiatives and strengthen results
• Communicate clearly with stakeholders and senior leaders to drive transparency, alignment and informed decision making
• Ensure strong alignment with other product domains to minimise dependencies and reduce friction across initiatives
• Continuously improve product practices, tooling and ways of working within your squad and the wider product organization
• Contribute to building capability across the product community and champion the value of an empowered product model

Our Minimum Requirements...

• Experience managing a consumer-facing digital product or feature set end-to-end
• Comfortable moving between discovery and delivery — insight-led decision making
• Experience with product discovery tools & techniques (experiments, prototyping, testing)
• Strong analytical skills — able to interpret data and influence decisions
• Excellent communication — turning complexity into clarity for varied audiences
• Experience working in Agile, cross-functional teams (Product, Design, Engineering, Data)
• Curiosity, growth mindset, and a willingness to challenge assumptions
• Comfortable with ambiguity — able to bring structure where it doesn’t yet exist
• Empathy for members and an instinct for what drives behaviour
• Familiarity with modern product tools (e.g. Jira, Confluence, Figma, Firebase etc.)

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 09 February 2026

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Your Purpose…

• As we transform into a Social Wellness Club, we’re redefining how we approach technology by building globally scalable solutions. A key part of this transformation is consolidating our core member engagement platform (our Mobile App and related services) under a central team. This team will own a unified codebase, enabling faster, more consistent feature rollouts across multiple countries.
• We’re looking for an Engineering Lead to drive the architecture, design, and development of our mobile app and backend integration services. You’ll be a hands-on technical expert, guiding the team on complex problems, setting coding standards, and ensuring high-quality, reliable software delivery.
• Working closely with Product Managers and stakeholders, you’ll own key technical initiatives and make critical decisions that align with our product and business goals.

Your Duties and Responsibilities...

Leadership & Management

• Lead design and architecture discussions for mobile and backend systems.
• Set coding standards, conduct code reviews, and promote best practices.
• Act as the primary technical point of contact for complex engineering challenges.
• Mentor engineers on technical skills, architecture, and problem-solving.
• Contribute hands-on to development, ensuring high-quality and maintainable code.

Technical Execution

• Own delivery of technical initiatives, from design through deployment.
• Collaborate with Product Managers and Designers to align technical priorities with business goals.
• Ensure system reliability, performance, and security.
• Oversee backlog prioritization and guide the team to deliver efficiently.
• Drive continuous improvement in architecture, development processes, and code quality.

Cross-Functional Collaboration

• Partner with Product, Design, Data, and Operations to define and execute technical roadmaps.
• Communicate technical progress, risks, and trade-offs to leadership and stakeholders.
• Advocate for technical feasibility and best practices in product planning

We can't live without... (Minimum Requirements)

• 8+ years of software development experience
• Strong hands-on experience in software engineering, with deep expertise in mobile app development (native or cross-platform).
• Expertise in application architecture, system design, and performance optimization.
• Track record integrating mobile apps with backend systems, APIs, and third-party services.
• Solid understanding of RESTful services, integration patterns, and mobile-friendly API design.
• Experience mentoring engineers and providing technical guidance.
• Strong problem-solving, debugging, and communication skills.
• Experience in Kotlin Multiplatform
• Background in Agile/Scrum development methodologies.
• Experience working with remote or hybrid teams.

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 09 February 2026

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Your Purpose…

• As we transform into a Social Wellness Club, we’re redefining how we approach technology by building globally scalable solutions. A key part of this transformation is consolidating our core member engagement platform (our Mobile App and related services) under a central team. This team will own a unified codebase, enabling faster, more consistent feature rollouts across multiple countries.
• We’re looking for an Engineering Manager to lead the architecture, design, and development of our mobile app and backend integration services. You’ll be both a technical leader and a mentor, guiding engineers to deliver high-quality, reliable software. Working closely with Product Managers and key business stakeholders, you’ll drive end-to-end technical delivery and ensure that every release aligns with our broader product and business goals.

Your Duties and Responsibilities...

Leadership & Management

• Lead, mentor, and grow a team of software engineers through coaching, feedback, and performance management.
• Drive technical excellence through best practices, code reviews, and architectural guidance.
• Foster a healthy, inclusive engineering culture based on trust, transparency, and collaboration.
• Partner with recruiting to identify and hire exceptional talent.
• Conduct regular 1:1s, set professional growth goals, and facilitate career development.

Technical Execution

• Own the delivery of technical initiatives from planning through deployment.
• Collaborate with Product Managers and Designers to align technical priorities with business goals.
• Ensure high standards of code quality, system reliability, and security.
• Review designs and contribute to architectural decisions for scalability and maintainability.
• Oversee sprint planning, backlog grooming, and delivery timelines.

Operational Excellence

• Implement engineering processes to improve efficiency and quality (CI/CD, testing, monitoring, etc.).
• Drive post-mortems and continuous improvement after incidents or releases.
• Balance speed of delivery with technical debt management.
• Manage resourcing, timelines, and trade-offs across multiple projects.

Cross-Functional Collaboration

• Partner with stakeholders across Product, Design, Data, and Operations to define and execute roadmaps.
• Communicate engineering progress, risks, and priorities to leadership and other teams.
• Advocate for engineering input in product planning and strategic discussions.

We can't live without... (Minimum Requirements)

• Bachelor’s degree in a relevant field or equivalent professional experience in software engineering and team leadership.
• 8+ years of software development experience, including 3+ years in management or technical leadership.
• Strong technical background in mobile app development (native or cross-platform).
• Proven experience with cloud platforms (preferably Azure).
• Deep understanding of application architecture, system design, and performance optimization.
• Track record integrating mobile apps with backend systems, third-party services, and internal APIs.
• Experience designing and managing RESTful services and mobile-friendly APIs.
• Experience working with and managing outsourced or distributed teams.
• Excellent problem-solving, debugging, and communication skills.
• Experience scaling teams and systems.
• Experience in Kotlin Multiplatform
• Background in Agile/Scrum development methodologies.
• Prior experience managing remote or hybrid teams.

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 09 February 2026

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Your Purpose...

• The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.

Your Duties and Responsibilities...

• Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
• Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
• Abide by the Virgin Active sales processes and systems provided by Virgin Active.
• To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
• To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
• To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
• Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
• Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
• To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
• Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
• Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements...

We can't live without...

• Matric qualification essential.
• Relevant tertiary qualification preferred (Sales and Marketing qualification).
• A minimum 2 years’ experience within the sales industry.
• Promotion and sales skills to sell the Virgin Active product and service effectively.
• Proven track record of sales performance.
• Plan daily activities to maximize results.
• The ability to build and maintain rapport with key customers and identify new opportunities.
• Telephone communication, and listening skills.
• Excellent communication interpersonal and leadership skills essential.
• Must be confident, polite and aware of the general matters taking place in the industry.
• Must be customer centric
• Must be able to analyse the market and use data to penetrate the market effectively.
• Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
• Understand and adhere to company systems and processes.
• Must have excellent client relationship building skills across all customer demographics.

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 03 February 2026

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Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities

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Your Purpose...

• To inspire people to live active lives
• The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities...

• To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
• Building relationships with members to achieve member retention
• Conducting fitness initiatives to increase member retention
• Adhering to operational & administrative requirements
• Ensure the health and safety of members at all times
• Actively managing ongoing training and self-development to keep abreast of industry changes
• Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements...

We can't live without...

• Matric qualification
• Industry recognized fitness qualification essential
• A minimum of 6 months experience within fitness
• First Aid qualification with AED certification
• Ability to work shifts which includes weekends and public holidays
• Experience in member service (customer service)
• Must be a people’s person and be able to assist and guide our members

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 03 February 2026

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Your Purpose...

• To make exercise irresistible to your Club-V members
• To interact, entertain education and stimulate your Club-V members
• To maintain a safe, hygienic and clean environment
• To provide a happy and welcoming environment
• To create a nurturing environment for small toddlers and babies

Your Duties and Responsibilities...

• To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
• To manage all access cards ensuring that they are valid and contain all relevant information.
• To effectively manage the 2 consecutive hour rule.
• To follow the monthly activity roster and theme correctly.
• To ensure that you plan your activities and execute these on an ongoing basis.
• To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
• To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
• To maintain control of the Club-V environment.
• To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
• To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.

Our Minimum Requirements...

We can’t live without…

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Good listening skills
• Good communication skills
• Diplomacy
• Good time management skills

We’d love you to be…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• Outgoing and confident
• Able to work under pressure
• Friendly
• Patient

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Your Purpose...

• To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
• Assisting with maintenance administration.
• The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.

Your Duties and Responsibilities...

COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED

• Check job book, fitness checklist and open/close MOD checklist for faults.
• Complete tasks from RAP sheet of brand standards and within time constraints.
• Attend to breakdowns/incidents as required and within turn around time.
• Receive instructions from daily meeting with Maintenance Technician/Manager.
• Carry out preventative maintenance and service plans.
• Be hands on in repair of all equipment, and premises (including outside of premises).

Complete daily tasks according to timelines and standards.

Work within all health & safety requirements.

• Good general housekeeping.
• Ensure cleanliness, hygienic, safe, tidy work areas.
• Correct storage of tools, consumables and equipment.
• To familiarise self with OSH Act.
• To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.

Assisting with Maintenance Administration

B1: Complete stock control

• Monitor regularly used consumables
• Report need for replacement to management.

B2: Assist with reports 

• Complete pool logs.
• Complete downtime reports.
• Mark off completed tasks in job books.
• Complete standard checklists for preventative maintenance.

Our Minimum Requirements...

We can't live without...

• Matric
• 1-2 years experience in a similar role

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

go to method of application »

Your Purpose...

• To inspire people to live active lives
• The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction.
• This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities...

• To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
• Building relationships with members to achieve member retention
• Conducting fitness initiatives to increase member retention
• Adhering to operational & administrative requirements
• Ensure the health and safety of members at all times
• Actively managing ongoing training and self-development to keep abreast of industry changes
• Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements...

We can't live without...

• Matric qualification
• Industry recognized fitness qualification essential
• A minimum of 6 months experience within fitness
• First Aid qualification with AED certification
• Ability to work shifts which includes weekends and public holidays
• Experience in member service (customer service)
• Must be a people’s person and be able to assist and guide our members

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

go to method of application »

Your Purpose...

• To make exercise irresistible
• To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.

Your Duties and Responsibilities...

• Daily management of a comprehensive swim programme which includes group and individual swim lesson outlines for both adults and children.
• Continual development of the Swim programme, additional programming requirements (including holiday activities).
• Conduct regular marketing and promotion activities of the swim offering to members.
• Management of the administrative duties such as revenue and budget management including regular reporting as and when required
• Direct people management responsibilities for the swim instructors.

 People Management

• Responsible for all recruitment processes for your team, and ensure they are recruited against the VASA values and requirements
• Ensure staff comply with the legislated training requirements and remain up to date with the compulsory training requirements and take advantage of the other training if they wish to.
• Ensure all Swim employees adhere to emergency procedures and are fully aware of health and safety responsibilities.
• Provide day to day management and leadership to the team, encouraging the highest standards of member service, safety and brand standards.
• Carry out regular 1:1 meetings and fully documented bi-annual Performance Promise conversations with each team member.
• Contribute to weekly Head of Department meetings and ensure that the swim team receive the appropriate communication to perform their job to the best of their ability.
• Ensure that all Swim employees comply with the Virgin Active brand standards, and that employees are well presented in accordance with the uniform policy at all times.
• Make sure all current staff are water-safe and provide swim lessons to staff members in need.

Members

• Develop and implement a monthly programme timetable of creative and innovative lessons that support the Virgin Active brand and ensure sign off from National Swim Manager before publishing the timetable.
• Ensure that all scheduled lessons take place. Scheduled lessons at Virgin Active are never cancelled.
• Ensure that all lessons meet Virgin Active standards. Ensure that all lessons on the timetable are taught at the advertised level and format by regularly observing instructors and lessons delivered.
• Proactively monitor attendance to ensure lessons are well attended and use that information to adjust programmes to suit member needs for each lesson type and timeslot.
• Take responsibility for soliciting, listening to and responding to member and instructor concerns and feedback in relation to the scheduling of lessons, the instruction given, and the environment provided.
• Ensure all complaints are followed up within 24 hours and that the Club General Manager and National Swim Manager are kept fully up to date via a weekly report and more frequent updates if needed on serious issues.
• Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
• Keep abreast of information on all club facilities, programmes, social events, member suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
• Be actively involved in NPS and proactively seek to drive the club’s score wherever possible.
• Ensure the Swim team are aware of the importance of member retention and understand their role in influencing members who are considering leaving the club, to stay.
• Ensure that pool areas are always safe (for example considering temperature, equipment, obstacles, number of participants etc) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
• Ensure that all equipment and supplies are always in safe working order and that an adequate quantity is available.

Swim Department

• Manage and develop the department to ensure it achieves its maximum potential and that all targets are achieved and where possible exceeded.
• Manage the Swim budget, ensuring all financial targets are achieved, as agreed with the National Swim Manager and Club General Manager.
• Manage departmental FTE and costs in line with budget and produce effective rotas to optimise the resource available.
• Ensure the correct salaries and wages are paid to product department employees, ensuring that the correct in-house rates are used for payment of all lessons taught.
• Ensure all the Swim team are aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.

Ongoing Training and Job Requirements

• Must complete compulsory annual training as is required by Virgin Active
• Must complete the annual refresher in First Aid / AED.
• Must always have a clear criminal record (annual police clearance checks will be conducted)

Our Minimum Requirements...

We can't live without...

• Matric Qualification
• A Recognised Swim Qualification. (Swim SA or equivalent)
• First aid level 1 and AED Qualification
• Police Clearance Certificate
• Must have completed a Pro-active HOD training programme.
• Must have 1-2 years’ experience within a similar HOD (managing a swim programme of a similar nature)/ management role.
• Must have around 2-3 years’ experience as a swim instructor or coach
• Must have worked in an environment which provides exceptional customer experiences.
• Must have previous administration experience and be comfortable with Microsoft office.
• Must be highly numerate with sound financial acumen.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Analytical skills, the ability to pick up trends or concerns when reviewing data and or reports.
• Must be comfortable to manage complex customer concerns
• Problem solving skills are essential
• Previous experience as a Duty or Service Manager.
• Knowledge of new developments in learn to swim teaching and safety.
• Ability to work within the prescribed KPI’s and achieve and exceed sales targets.
• Ability to manage budgets and achieve associated performance targets.
• Customer Relationship Management experience

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exceptional people management skills with the ability to motivate and ensure high levels of staff engagement
• Basic knowledge of childcare

 Closing Date 31 January 2026

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Your Purpose...

• Managing the preventative maintenance and state of repair to equipment and facilities
• Managing action plans/projects to the required standard.
• Managing maintenance plans & suppliers to within budget.
• Managing the maintenance team to achieve desired results

Your Duties and Responsibilities...

MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES

Maintain and repair plant

• Follow preventative schedule for HVAC
• Communicate faults and action plans to CGM/Ops and Regional MM
• Use maintenance log in system on intranet for faults
• Adhere to downtime as stipulated on intranet
• Be hands on and repair faults where possible

Maintain and repair premises

• Liaise with landlord/contractors on issues/repairs
• Be hands on and repair and maintain where possible according to brand standards.

Maintain and repair gym equipment

• Complete and fax/email downtime reports to relevant contractors.
• Ensure completion of preventative maintenance as per contractor stipulations
• Maintain a history of equipment maintenance and preventative schedules
• Be hands on, repair and maintain equipment according to brand standards

Inspect club to establish daily maintenance tasks

• Do visual inspection via walkabout.
• Check job book, MOD checklists and fitness checklists.
• Check pool and enter results on pool log.
• Action tasks as per brand standards RAP sheet.
• Follow up all maintenance related issues on the Hey Manager cards.
• Schedule tasks from preventative maintenance schedule.
• Liaise with CGM/Ops Manager on affects to operations in club.

Ensure pool maintenance completed.

• Ensure pool checked and pool key readings recorded according to operating standards.
• Ensure inspection of weirs conducted.
• Ensure pool dosed according to readings.
• Ensure backwashing falls within pressure parameters.
• Ensure pool internal and external maintained and repaired to brand standards.
• Ensure temperatures displayed.
• Liaise with Ops/CGM and RMM as required.
• Ensure dosing systems do not run dry

Manage health & safety requirements in the club

• Manage your department to work within the health & safety requirements.
• Familiarise yourself with the OSH Act.

MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD

Assist in ensuring that brand standards are maintained

• Conduct regular brand standard checks.
• Assist in developing RAP.
• Assist GM/Ops to manage the RAP to conclusion.

Manage projects to conclusion

• Ensure compliance to job specs.
• Ensure work areas left in condition found.
• Manage contractor to adhere to health and safety standards.
• Liaise with relevant parties.
• Sign off contractors job card on completion if satisfactory and quality checked.
• Follow up on snag lists.
• Refer snags/issues to Regional Maintenance Manager.

MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET

Ensure maintenance of Club is within budget.

• Liaise with CGM on budget constraints/availability.
• Ensure all repairs/costs/quotes to within budget.

Control and maintain stock levels

• Ensure there is sufficient stock available at all times.
• Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
• Check quality and delivery of orders.
• Ensure stock control systems in place.

MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS

Manage team to achieve scheduled tasks

• Priorities and set timelines for team with tasks.
• Adhere to quality control standards.
• Follow up and check completed tasks.
• Establish understanding of task and correct tool application.
• Distribute tasks equitably in team including tasks to yourself.

Manage staffing compliment

• Ensure staff adequately trained to deliver on functional/operational needs.
• Ensure communication on all company initiatives/launches.
• Manage shift rosters/leave cycles.
• Induct staff on operational needs
• Have a succession plan.

MISCELLANEOUS

• Be available for call outs/ telephonic assistance.

Closing Date 04 February 2026

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Your Purpose...

• To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable.
• To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day.
• As Social Media and Content Manager, you are the custodian of Virgin Active’s digital voice. You will lead the brand’s social and content strategy with a focus on building communities, inspiring wellness and driving measurable growth.

You will:

• Shape and execute Virgin Active’s social media and content strategy across all channels.
• Build and nurture engaged online communities through compelling storytelling, two-way conversations and social listening.
• Leverage Friends of Virgin Active ambassadors, sports partnerships and Kauai collaborations to create authentic, high-impact content.
• Partner closely with the Product team to showcase innovation, new offerings and unique club experiences.
• Collaborate with Global Virgin Active teams to localize global campaigns and align on brand standards while ensuring local distinctiveness.
• Champion innovation in social and content, testing new formats, tools and platforms to keep Virgin Active fresh, relevant and disruptive.
• Use analytics to inform decision-making, maximize ROI and ensure measurable contribution to acquisition, retention, and brand equity

Your Duties and Responsibilities...

Social Media Strategy & Execution

• Lead the development and execution of a best-in-class social and content strategy aligned with the Marketing Calendar and business priorities.
• Govern Virgin Active’s social channels, ensuring brand consistency, innovation, and quality.
• Maintain the Social Media Content Calendar, ensuring a mix of brand, product, promotional and partnership content

Content Creation & Engagement

• Direct creative development across platforms, overseeing content production by internal teams and external partners.
• Act as the voice of the brand, balancing creativity with insight-driven engagement.
• Showcase Friends of Virgin Active, Kauai collaborations, product innovations, and sports partnerships through compelling storytelling.

Influencer, Partnerships & Ambassadors

• Lead influencer strategy and the Friends of Virgin Active program, building authentic advocacy and content co-creation opportunities.
• Integrate sports partnerships, Kauai collaborations, and product-led initiatives into content calendars, ensuring visibility and impact.
• Track and report on performance of all partnership-driven content.

Collaboration & Cross-Functional Alignment

• Partner with Kauai to co-create content that reflects shared wellness values.
• Work with the Product team to communicate launches, innovations and member benefits across social channels.
• Collaborate with Global Virgin Active teams to adopt shared learning across the territories.

Insights & Reporting

• Establish and track KPIs for social and influencer performance.
• Use social listening and analytics to guide content decisions, spot opportunities, and measure ROI.

Events & Paid Campaigns

• Lead social coverage of Virgin Active events, live streaming and real time storytelling.
• Collaborate with the Growth team to optimize paid social campaigns for reach, engagement, and conversions.

Innovation & Leadership

• Act as a thought leader, bringing fresh ideas, new tools and best practices into Virgin Active’s social ecosystem.
• Pilot new formats (eg. AR/VR, AI-driven content, immersive video) to keep the brand at the forefront of digital conversation.
• Mentor and guide freelancers and agencies to deliver best in class execution.

We can’t live without…

• Related Tertiary Qualification
• Minimum 7 years’ experience in social media and content management
• Proven success in scaling brand communities and integrating partnerships.
• Proven experience in successfully leading influencer/ambassador programs and delivering ROI through brand collaborations and sponsorships.
• Hands-on experience with social tools, analytics and community management.
• Proven experience in engaging with stakeholders across the business, from senior stakeholders to global stakeholders.
• Excellent storytelling, copywriting, and visual communication skills.
  Strategic thinker with strong analytical capabilities.
• Proficiency with Canva, Photoshop, or equivalent for quick-turn content creation.
• Skilled at building and managing relationships with influencers, partners, ambassadors, and cross-functional teams.
• Comfortable with innovation and experimentation across platforms.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• A drive to create memorable moments for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 04 February 2026

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Campaign Coordination & Delivery

• Manage the end-to-end coordination of all digital and brand marketing
• Track and communicate campaign timelines, deadlines, and
• Act as the central link between internal teams, creative, media, and agencies to keep projects running smoothly.
• Maintain an up to date marketing calendar and proactively flag bottlenecks or

Creative Asset Management

• Centralize and organize all creative assets across platforms and
• Ensure creative files are correctly labeled, version-controlled, and easily accessible for internal and external use.
• Support in packaging and distributing assets across digital, social, product and external media teams.

Stakeholder Communication

• Coordinate internal check-ins, campaign WIPs, and task tracking to keep everyone
• Share regular status updates with stakeholders across
• Ensure clear communication of campaign progress, changes, and deliverables at all

Activation & Event Logistics

• Support the team in coordinating logistics for brand activations, sponsorships and in club
• Liaise with suppliers, venues, and internal teams to ensure on brand, seamless
• Assist with planning timelines, budgets and post-activation wrap-ups.

Presentation & Reporting Support

• Assist in the creation of professional presentations, strategy decks, and campaign
• Format decks in line with brand CI and ensure stakeholder ready output.

We can't live without... (Minimum Requirements)

• 2 - 3 years of experience in marketing coordination or project support or coordination role
• A relevant qualification in Marketing, Communications, or similar
• Solid project coordination skills with the ability to juggle multiple moving parts
• Ability to collaborate across multiple business units, functions, departments,
• Excellent organizational skills and strong attention to detail
• Proficiency in MS Office and Google Slides/Docs
• Exposure to project management tools (e.g. Asana, com, Trello) is a plus
• Familiarity with digital marketing channels and creative formats (social, display, email)
• Are a natural organizer and problem solver
• Are calm under pressure and thrive in a fast-paced environment
• Love bringing people together and seeing projects through to the finish line
• Are passionate about health, fitness and the Virgin Active brand
• Are always one step ahead and love a good checklist
• Manage multiple stakeholders

We'd like you to have... (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve
• A commitment to making a difference in people’s
• A Growth mindset
• The ability to work
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our
• The ability to make decisions and take ownership and responsibility for the
• Action orientation

 We'd love you to have... (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to
• The ability to be
• The ability to be
• High Interpersonal skills (EQ)

Closing Date 04 February 2026