Digital Systems Administrator at Blue Label Telecoms

Job Purpose

A generalist system administrator who is comfortable with maintaining and enhancing internal group systems. The job purpose would be to provide support and maintenance to the internal ticketing system, users’ desktop application content management, as well as administrator for Office365 suite of products, including SharePoint, MS Teams, Forms and Power Automate. Logging Tickets with supporting partners when necessary and ensuring that bugs and fixes are complete or are resolved internally by the administrator. Tracking external support tickets and driving to completion of internal support tickets. Reporting system uptime, hours used in fixing or restoring services. Keeping abreast of the required annual renewal of system licenses. There will also be an element of user training or getting involved in the creation of training material together with Human Capital.

Responsibilities

User Support

• Provide advice and assistance to users to resolve basic queries and ensure the applications/website capabilities are well understood by the business.
• May manage a help desk/COE team in future.

Information and Business Advice

• Resolve complex queries from internal customers or suppliers by providing information and support where required.
• Helping build workflows and managing way of working content within the various platforms.
• Taking day to day ownership of the systems you administer is a critical requirement needed.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures to ensure own work adheres to those standards and also brings his//her experience to enhance or improve new or existing processes within the systems he/her manages.
• Obtain authorization from a manager for any exceptions from mandatory procedure.

Faults Diagnosis and Correction

• Provide fault isolation and resolution to limit and address issues promptly.

Solutions Analysis

• Find the most effective ways to respond to routine functional enquiries.

Testing IT Performance

• Perform routine website/applications software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance or system issues.
• Working together with the infrastructure team to improve system uptime.

Technical Database Support

• Monitor and report any issues experienced on the front-end or Linux or SQL databases.
• Help resolve any issues together with the infrastructure team.

Applications Software Maintenance

• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.

Administration

• Monitor, maintain, improve and upgrade software versions of the various systems when required within a QA and Production environments.
• Making sure both environments are kept in sync at all times.
• Follow proper QA processes, before making changes to production environments.

System dashboards and Reporting

• The System Administrator role will be required to build system reporting dashboarding in order to present monthly reports to various stakeholders in terms of system enhancements, issues encountered and monthly support requirements and statistics.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Minimum requirements

• Matric
• System certifications for JIRA.
• Office365 and Office 365 SharePoint.
• Flows and Power Automate.
• Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years).
• Has Linux and SQL database knowledge for first line support of corporate applications.