Director, Change Management - Business Operations at NTT Ltd.

Your day at NTT DATA

• The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives.  
• This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence. 

Key Responsibilities: 

• Provides leadership and guidance to individuals involved in organizational change initiatives. 
• Leads strategic transformational change management initiatives. 
• Develops a clear vision for organizational change and aligns it with business goals. 
• Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.
• Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts. 
• Provides strategic guidance to senior leadership on change management methodology and approach. 
• Ensures the development of enterprise-wide change management methodologies and toolkits. Identifies potential risks and develops mitigation strategies. 
• Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership. 
• Acts as a coach for senior leaders/managers in helping them fulfil the role of “change sponsor”.
• Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes. 
• Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage. 

To thrive in this role, you need to have:

• Significant proficiency in methodologies, change management principles, and project lifecycle phases. 
• Significant understanding of change management challenges, opportunities, methodologies and frameworks. 
• Significant understanding of local and international change management methodologies. 
• Ability to influence senior leaders/managers and gain buy-in at executive level. 
• Excellent analytical and strategic planning capabilities. 
• Significant vast expertise in delivering creative and innovative solutions to business challenges. 
• Excellent interpersonal and presentation skills. 

Academic Qualifications and Certifications: 

• Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field. 
• Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable). 

Required experience: 

• Significant experience working on large scale change management projects and programs, ideally in a related working environment. 
• Deep Experience gained in a similar leadership role.
• Significant experience leading and managing a change management team, delivering high quality results. 
• Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology. 
• Significant experience leading programs that include technology change and adoption. 
• Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.