Director of Operations, NA Telco (Sales & Retentions) at Concentrix

In this role, you can expect to:

• Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability
• Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times
• Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account
• Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction
• To apply for this Operations Director role, you must be committed to client delivery and relationship management.

Essential Criteria

• A minimum of 5 years, senior leadership experience in the contact centre/outsourcing industry.
• Demonstrable experience of leading inbound/outbound Sales and Retention accounts.

You will also require the following:

• Experience in guiding and implementing business transformation
• Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results
• A high level of expertise in client partnership, working to maximise business growth and development opportunities
• Exceptional commercial awareness and contract negotiation with clients
• In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.
• If this Operations Director opportunity motivates and inspires you, please apply today.