Vacant Jobs at Concentrix

The role:

• The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
• You will demonstrate excellent knowledge of systems analysis for hardware and software.
• This position will report to our local Leader.

What you need to have is?

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
• General understanding of Network
• Fluent in English
• Proficient in Microsoft Office
• Knowledge of Active Directory

Nice to have:

• Knowledge of Incident response
• Experience as L1/2 Technical support

Responsibilities:

• Coordinates as smart hands with different portfolios and engineering workgroups
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

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The role:

• The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
• You will demonstrate excellent knowledge of systems analysis for hardware and software.
• This position will report to our local Leader.

What you need to have is?

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
• General understanding of Network
• Fluent in English
• Proficient in Microsoft Office
• Knowledge of Active Directory

Nice to have:

• Knowledge of Incident response
• Experience as L1/2 Technical support

Responsibilities:

• Coordinates as smart hands with different portfolios and engineering workgroups
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

go to method of application »

In this role, you can expect to:

• Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability
• Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times
• Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account
• Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction
• To apply for this Operations Director role, you must be committed to client delivery and relationship management.

Essential Criteria

• A minimum of 5 years, senior leadership experience in the contact centre/outsourcing industry.
• Demonstrable experience of leading inbound/outbound Sales and Retention accounts.

You will also require the following:

• Experience in guiding and implementing business transformation
• Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results
• A high level of expertise in client partnership, working to maximise business growth and development opportunities
• Exceptional commercial awareness and contract negotiation with clients
• In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.
• If this Operations Director opportunity motivates and inspires you, please apply today.

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Job Description

• The WFM Country lead is responsible for overseeing all aspects of workforce planning, real-time management, and resource optimization across South Africa.
• The successful candidate will provide leadership to an accomplished workforce management team, collaborate with various departments, and shape the direction of the WFM operating model within country.

What you’ll be doing

• Contribute to the development of long-term strategic plans, leveraging WFM insights to shape organizational goals and priorities
• Collaborate closely with cross-functional teams, including Customer Service, Operations, Finance, and IT, to ensure WFM strategies align with overall business objectives
• Implement cost-effective measures while maintaining a high standard of service
• Manage departmental budgets, including labor costs, technology investments, and other resources
• Drive efficiency and effectiveness improvements while maintaining or exceeding service level goals
• Identify and lead process improvement initiatives within the WFM department and related operational areas
• Provide mentorship, coaching, and growth opportunities to nurture talent
• Lead the training and professional development of the WFM team, focusing on developing advanced skills and expertise

Role Requirements

• Experience in leading large WFM teams across multi-site operatons.
• Strong and proven communication experience with both local & Non-Local clients across the EMEA Region.
• Strong knowledge with WFM tools, ie IEX/Teleopti/CMS/Genesys etc.
• Excellent communication skills, both written and verbal.
• Ability to effectively present information to internal and external associates
• Advanced Microsoft Office skills
• Practical experience of Direct People Management
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Solid understanding of the organization's business operations and industry.
• Demonstrated ability to comprehend, analyse, and interpret. Ability to analyse large quantities of raw data to create strategic action plans

Ideal Candidate Profile

• Experience of working in a large BPO / CX organisation
• Practical Experience of WFM NICE IEX preferred.
• Knowledge of reporting tool and processes.