Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next g...
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The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
You will demonstrate excellent knowledge of systems analysis for hardware and software.
This position will report to our local Leader.
What you need to have is?
Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
General understanding of Network
Fluent in English
Proficient in Microsoft Office
Knowledge of Active Directory
Nice to have:
Knowledge of Incident response
Experience as L1/2 Technical support
Responsibilities:
Coordinates as smart hands with different portfolios and engineering workgroups
Perform hardware and software upgrades to peripheral equipment
Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
Perform site maintenance and safety checks of assigned equipment
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
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