Director, Product Enablement at Impact

Your Role at impact.com:

• We are hiring a Director, Product Enablement to lead three connected functions in Cape Town: Technical Writing, Product Enablement, and PXA (Partnerships Experience Academy).
• This is a leadership role for someone who can manage teams, bring structure to complexity, and drive excellence across documentation, training, certifications, and in-product guidance. The person in this role will connect these functions into a cohesive operating model and ensure our teams are producing high-quality, consistent, and scalable content outputs.

What You'll Do:

• Lead the managers and teams responsible for Technical Writing, Product Enablement, and PXA
• Set priorities, operating rhythms, and quality standards across all three functions
• Build a more connected operating model across documentation, learning, certifications, video, and in-app guidance
• Partner with cross-functional leaders across Product, Product Marketing, Support, and subject matter experts to capture and organize complex knowledge
• Drive greater structure and consistency in how content is created, maintained, and reused across teams
• Improve the consistency, usefulness, and quality of outputs across documentation, training, and in-product guidance
• Coach leaders and build a high-performing organization in Cape Town

What You Bring:

• Experience leading teams in technical writing, product enablement, customer education, documentation strategy, or product operations
• Experience managing managers or leading multiple related functions
• Strong systems thinking and the ability to organize complex information clearly
• Strong cross-functional leadership skills and comfort working with subject matter experts across the business
• Ability to operate well in ambiguity and turn broad direction into practical execution
• Strong judgment, communication skills, and a high bar for quality
• Experience with Pendo, Posthog, or both.
• Experience in B2B SaaS 
• Experience with LMS platforms, certification programs, or digital learning content 
• Experience working in complex product environments with technical subject matter