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  • Posted: May 26, 2022
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Discovery Banker- Fixed Term

    Key Purpose

    The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

    Areas of responsibility may include but not limited to

    • Builds rapport with clients through multiple channels e.g. calls, web, chat and video 
    • Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution                    
    • Communicates existing and new product information to clients.             
    • Deals with escalated queries                   
    • Serves all aspects of the bank’s products including rewards.
    • Offer alternatives for client retention  

    Education and Experience (Preferred/Optional)

    • Bachelor’s degree that demonstrates a numerical capability – Required
    • 6 months working experience in the Service industry
    • Student work experience
    • Good listening skills, ability to listen comprehend and action       
    • Computer literate with MS Office (PowerPoint, Excel and Word)  
    • Communication skills both written and verbal                    
    • Social media savvy
    • Technology savvy
    • Knowledge of the financial services or banking industry
    • Study towards FAIS – Advantageous

    Special Conditions

    • After hours  / night shift work required
    • 7 Day Flexi Work-Week
    • Weekend and Public Holiday work required

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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