Dispatch Clerk at Fidelity Services Group

Job Description

• Overall purpose of the job: Ensure all orders are checked/packed and dispatched timeously and effective communication is maintained with all internal and external stakeholders. Complete daily dispatch reconciliations, maintain dispatch register, participate in stock take processes. Ad hoc duties as and when required. 

Duties & Responsibilities: 

• Ensure orders handed over are packed for dispatched with relevant courier service provider appointed. 
• Ensure all stock is checked for quality and correct quantity prior to being packed. 
• Ensure orders are captured with correct details to ensure delivery to correct addresses. 
• Capture waybill information on Courier Service Provider portal and ensure all parcels being dispatched have the correct details. 
• Ensure all required parcels are handed over to Courier service provider and no missed parcels.  
• Follow up on dispatched orders and complete relevant trackers. 
• Communicate with courier service provider daily on ETA of dispatched orders. 
• Communicate with customers daily on ETA of dispatched orders. 
• Ensure that all policies and procedures for dispatch activities are adhered to. 
• Ensure compliance to dispatch and company SLA agreements. 
• Ensure dispatch areas are always cleaned. 
• Tracking outbound shipments and communicating delays with relevant stakeholders. 
• Ensure warehouse tracking registers are received and validated with system transactions. 
• Ensure Inventory Accuracy by overseeing daily stock movements, incumbents will minimize discrepancies, reduce shrinkage, and maintain accurate records essential for audits. 

Minimum qualifications and experience: 

• Matric / Grade 12 
• Experience in a warehouse environment beneficial 
• Data Capturing 
• Excel / Microsoft Office 
• SAP – Will be an advantage 
• Post-Grad qualification will be an advantage 

Attributes: 

• Attention to detail 
• Able to work under pressure 
• Good people skills 
• Able to work in a team 
• Finance acumen 
• Fast Learner 
• Time management 
• Accuracy 
• Deadline driven 

Deadline:30th July,2026