Careers at Fidelity Services Group

Responsibilities:

• Provide administrative support to management and staff.
• Handle filing, data entry, and general office correspondence.
• Assist with scheduling meetings, travel arrangements, and office coordination.
• Maintain accurate records and documentation.
• Support HR and Finance teams with basic administrative tasks.
• Ensure the office environment remains tidy, professional, and well-organised.
• Ensure weekly, monthly and quarterly reports are timeously done.
• Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.

Qualifications, experience and other competencies 

• Grade 12 / Matric (a relevant certificate or diploma will be an advantage).
• Minimum of 4 years of administrative experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and organisational skills.
• Reliable, responsible, and able to work independently.
• Ability to liaise professionally with personnel at all levels.
• Must be able to work under pressure / overtime as and when required
• Must reside in Rustenburg or surrounding area

Deadline:7th August,2026

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MAIN PURPOSE OF JOB:

• The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

• Grade 12 (Matric)
• Grade C PSIRA Registered

Responsibilities and duties:

Administration 

• Monitor and action emergency and non-emergency signals.
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer.
• Record and report all incidents and accidents to the senior on duty.
• Ensure all relevant administrative work and handled signals are completed.
• Monitoring and action of vehicle violations
• Updating of timesheets

COMPUTERS AND EQUIPMENT MANAGEMENT

• Report any faults to the appropriate authority on duty
• Not abuse the use of company telephones for private telephone calls
• Effective use and compliance of safety and zero harm standards

TIDINESS OF THE MONITORING CENTRE

• Responsible for a clean and tidy workstation

CLIENT LIAISON

• Telephonic assistance with any problems or complaints
• Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)

GENERAL

• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls

STANDARD OPERATING PROCEDURES

• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld

ADHOC

• Assisting with other ad-hoc tasks and projects as and when required

Deadline:31st July,2026

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Job Description

• Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
• The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required under supervision in order to protect the lives and property of the clients of the Fidelity Group.  

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents.
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and conducting emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and conducting emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Operating mobile and fixed breathing apparatus
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions. Conduct health and safety inspections to ensure a safe environment.
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing, and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily incidents.

Qualifications, experience, and other competencies required:

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 years related experience are essential
• Valid, unendorsed vehicle driver’s license
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication, and customer liaison skills are required.
• Hazmat experience and knowledge
• EMT certification
• First Aid levels 1 to 3
• Basic Ambulance Attendant

Core Competencies:

• Strong communication skills, both verbal and written
• Sound understanding of the Hazmat guidelines
• Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
• Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Deadline:28th July,2026

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• Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
• The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.  

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily occurrences
• Conducting health and safety inspections in order to maintain a safe work environment in the workplace
• Completing of pro forma documentation
• Participating in Departmental Health and Safety Committee meetings
• Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
• Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
• Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
• Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
• Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
• Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
• Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
• Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 – 3 years related experience are essential
• Valid code C1 drivers license with PrDP
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication and customer liaison skills are required.
• Hazmat experience and knowledge essential
• EMT certification
• First Aid levels 1 to 3
• Basic Ambulance Attendant 

Core Competencies:

• Strong communication skills, both verbal and written
• Sound understanding of the Hazmat guidelines
• Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
• Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

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Job Description

• An Intermediate Life Support Paramedic provides essential pre-hospital emergency medical care, bridging basic life support and advanced life support levels. They assess, stabilize, and treat patients in emergency situations, often working alongside other emergency responders.

Key Responsibilities:

• Respond promptly to emergency calls and provide immediate medical assistance to patients.
• Conduct patient assessments, including vital signs, medical history, and physical examinations.
• Administer intermediate-level medical treatments such as airway management, oxygen therapy, and medication administration as per protocols.
• Perform basic and some advanced life support procedures, including cardiac monitoring and defibrillation.
• Stabilize patients and prepare them for transport to healthcare facilities.
• Operate and maintain emergency medical equipment and vehicles.
• Document patient care accurately and maintain detailed records.
• Communicate effectively with patients, families, and healthcare professionals.
• Adhere to health and safety regulations and infection control standards.
• Participate in ongoing training and professional development to maintain certification and skills.

Qualifications:

• Certification as an Intermediate Life Support Paramedic registered HPCSA.
• Valid driver’s license (minimum B, advantage C1) with the ability to operate emergency vehicles.
• Knowledge of relevant emergency medical protocols and procedures.
• Strong decision-making and problem-solving skills.
• Ability to work under pressure in high-stress environments.

Deadline:28th July,2026

go to method of application »

MAIN PURPOSE OF JOB:

• The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

• Grade 12 (Matric)
• Grade C PSIRA Registered

Responsibilities and duties:

Administration 

• Monitor and action emergency and non-emergency signals
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer
• Record and report all incidents and accidents to the senior on duty
• Ensure all relevant administrative work and handled signals are completed
• Monitoring and action of vehicle violations
• Updating of timesheets

COMPUTERS AND EQUIPMENT MANAGEMENT

• Report any faults to the appropriate authority on duty
• Not abuse the use of company telephones for private telephone calls
• Effective use and compliance of safety and zero harm standards

TIDINESS OF THE MONITORING CENTRE

• Responsible for a clean and tidy workstation

CLIENT LIAISON

• Telephonic assistance with any problems or complaints
• Updating of client information i.e. holiday instructions/other client information to be given to Monitoring         Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)

GENERAL

• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls

STANDARD OPERATING  PROCEDURES

• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld

ADHOC

• Assisting with other ad-hoc tasks and projects as and when

Deadline:29th July,2026

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Job Description

• A Site Security Manager position is vacant, based in Robertville, reporting to the  Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric certificate
• Psira Grade A registration and accreditation.
• At least 3 years’ logistics and warehouse experience.
• At least 10 years’ Management experience.
• At least 5 years Security Management experience
• Working knowledge of ISO 9001:2000 Quality Management and its requirements.
• People management experience.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• No Criminal Record.
• Experience in managing an Estate.

Key Performance Areas: (Not totally inclusive):

• Constantly evaluating risks / threats and making recommendations to the Client to counter these.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
• Liaising daily with Operations management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
• Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
• Dealing with all required administration matters.
• Ensuring that all shifts are covered on a daily basis.

Skills required:

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Analytical, Critical Thinking skills.

Other personality attributes:

• Ability to meet strict deadlines.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Deadline:14th August,2026

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Job Description

• The above position is vacant at Fidelity Cash Solutions Ermelo, reporting to the Branch Manager.
• The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

Deadline:31st July,2026

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Deadline:7th August,2026

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Job Description

• Overall purpose of the job: Ensure all orders are checked/packed and dispatched timeously and effective communication is maintained with all internal and external stakeholders. Complete daily dispatch reconciliations, maintain dispatch register, participate in stock take processes. Ad hoc duties as and when required. 

Duties & Responsibilities: 

• Ensure orders handed over are packed for dispatched with relevant courier service provider appointed. 
• Ensure all stock is checked for quality and correct quantity prior to being packed. 
• Ensure orders are captured with correct details to ensure delivery to correct addresses. 
• Capture waybill information on Courier Service Provider portal and ensure all parcels being dispatched have the correct details. 
• Ensure all required parcels are handed over to Courier service provider and no missed parcels.  
• Follow up on dispatched orders and complete relevant trackers. 
• Communicate with courier service provider daily on ETA of dispatched orders. 
• Communicate with customers daily on ETA of dispatched orders. 
• Ensure that all policies and procedures for dispatch activities are adhered to. 
• Ensure compliance to dispatch and company SLA agreements. 
• Ensure dispatch areas are always cleaned. 
• Tracking outbound shipments and communicating delays with relevant stakeholders. 
• Ensure warehouse tracking registers are received and validated with system transactions. 
• Ensure Inventory Accuracy by overseeing daily stock movements, incumbents will minimize discrepancies, reduce shrinkage, and maintain accurate records essential for audits. 

Minimum qualifications and experience: 

• Matric / Grade 12 
• Experience in a warehouse environment beneficial 
• Data Capturing 
• Excel / Microsoft Office 
• SAP – Will be an advantage 
• Post-Grad qualification will be an advantage 

Attributes: 

• Attention to detail 
• Able to work under pressure 
• Good people skills 
• Able to work in a team 
• Finance acumen 
• Fast Learner 
• Time management 
• Accuracy 
• Deadline driven 

Deadline:30th July,2026

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Job Purpose

• Fidelity Services Group is seeking an experienced Senior IT Auditor to join our Group Risk & Compliance team. This role is responsible for planning, executing and reporting on independent IT audit engagements across the Group, providing assurance over information technology controls, cybersecurity, application controls, data governance and regulatory compliance.
• The successful candidate will work closely with executive management and the Board Audit & Risk Committee to strengthen governance, mitigate technology risks and support the Group's combined assurance framework.

Key Responsibilities

• Develop and execute risk-based IT audit plans.
• Conduct IT General Controls (ITGC) audits covering:
• Access Management
• Change Management
• IT Operations
• Backup & Recovery
• Physical & Environmental Security
• Perform application control reviews across financial and operational systems.
• Audit cybersecurity controls aligned with ISO 27001, COBIT 2019 and the NIST Cybersecurity Framework.
• Assess POPIA compliance and data governance practices.
• Perform data analytics and continuous auditing using audit analytics tools.
• Review IT projects and major system implementations.
• Support forensic investigations involving digital evidence.
• Prepare high-quality audit reports with practical recommendations.
• Present findings to management and contribute to Board Audit & Risk Committee reporting.
• Track remediation plans and validate implementation of agreed actions.
• Support the Group's combined assurance model and technology governance initiatives.
• Contribute to audit methodology, quality improvement and emerging technology risk coverage.

Minimum Requirements

Qualifications
Bachelor's Degree or Advanced Diploma (NQF Level 7) in:

• Information Systems
• Computer Science
• Internal Auditing
• Accounting
• or related field
• CISA certification is advantageous.
• Additional certifications such as CIA, CISM, CRISC, CISSP, ISO 27001 Lead Auditor, COBIT Foundation or CA(SA) will be advantageous.
• Valid Code B driver's licence.

Experience

• 5–7 years' IT Audit experience.
• Minimum 2 years leading audit engagements.
• Experience auditing:
• IT General Controls
• Application Controls
• Cybersecurity Controls
• Experience within medium to large multi-entity organisations.
• Knowledge of:
• SQL Server
• Oracle
• Windows
• Linux
• Active Directory
• Microsoft Azure
• AWS
• Experience using:
• ACL/Galvanize
• IDEA
• Power BI
• SQL
• Python
• Experience engaging with executive management and external auditors.

Knowledge & Technical Skills

Applicants should demonstrate knowledge of:

• COBIT 2019
• ISO 27001
• ISO 22301
• NIST Cybersecurity Framework
• IIA Global Internal Audit Standards
• POPIA
• Cybercrimes Act
• Companies Act
• King V
• Risk-based auditing
• Data analytics
• IT governance
• Information security
• Internal controls

Behavioural Competencies

• High integrity
• Professional scepticism
• Analytical thinking
• Excellent communication skills
• Strong report writing ability
• Relationship building
• Planning and organisational skills
• Ability to manage multiple audits simultaneously
• Coaching and mentoring ability

Deadline:6th August,2026