Dispatch Clerk at takealot.com

Your responsibilities will include:

• Ensure correct dispatching of parcels
• Analyze and clear all production reports, to resolve discrepancies in order to facilitate a flow or throughput of production from replenishment to the confirmation tables
• To monitor aging task on the system and get them resolved quickly
• Ensure that all clients meets lead time and fulfilment requirements as set
• Investigate and resolve customer queries in conjunction with customer services department and other stakeholders
• Identify parcels that are not packaged correctly and hand them back to outsourced service providers for repacking
• Physically monitoring of the floor to ensure that SOP is followed on confirmation tables
• Report challenges that might hamper production throughput timeously
• Do random quality check on parcel sent to dispatch e.g are items packed correctly, using correct packaging
• weighing of parcels, and dispatching of parcels as per standard operating procedures and service level agreements
• Check exception report and provide feedback to all key stakeholders
• Scan parcels and identify any discrepancies between own information and that of courier company
• Perform reconciliations of stock take
• Comply with all health and safety regulations and practices
• Identify, analyse and report on opportunities for growth, improved efficiencies and achievements
• Ensure effective customer relations management, making changes where appropriate to continually improve customer service, and addressing any escalated or long-standing problems
• Maintain accurate records of local deliveries.

Qualification & Experience:

• Grade 12
• Any general work experience in which he/she has shown ability to work quickly and accurately; Physically fit and able to work in an extreme environment and pick up heavy loads.
• FMCG; Warehousing; Forklift driver's license advantageous
• Attention to detail
• Results orientation
• Good verbal communication skills