Job Openings at takealot.com

Your responsibilities will include:

Client Support & Portfolio Management:

• Manage a portfolio of small-to-mid-tier role) advertisers/sellers on the Takealot platform.
• Support AMs and KAMs with administrative and executional tasks across their client portfolios.
• Conduct regular check-ins with assigned clients to ensure campaign execution aligns with expectations.
• Gather client objectives, briefs and assets accurately, ensuring timely delivery to internal teams.

Campaign Administration & Execution:

• Assist with the creation of campaign cost estimates (CEs), booking forms and invoicing packs.
• Ensure campaign bookings are loaded accurately into systems and aligned with internal calendars.
• Coordinate asset collection from clients for design and campaign management teams.
• Track live campaigns and flag issues, delays or risks to relevant AMs/KAMs.
• Support in compiling performance reports and packaging insights for client delivery.

Sales Support & Commercial Operations:

• Identify upsell opportunities within your smaller portfolio based on performance metrics and product availability.
• Assist AMs/KAMs in preparing pitch decks, proposals and client documentation.
• Maintain CRM hygiene, updating client interactions, pipeline data and account progress.
• Support the team with rate card updates, product education and process improvements.

Data & Insights:

• Pull data extracts and basic dashboards for internal and external reporting.
• Support the development of campaign post-analysis reports (under guidance).
• Conduct basic research into client categories, competitors and market trends.

Cross-Functional Coordination:

• Liaise with creative, analytics, finance, merchandisers and campaign operations teams to ensure smoot execution.
• Escalate blockers quickly and follow through until resolution.
• Champion process consistency and high-quality delivery across Retail Media operations.

Qualification & Experience:

• Diploma or National Certificate in (Marketing, Media, Commerce or Communications preferred).
• 1–2 years of experience in digital marketing, media, advertising, sales support, campaign operations or similar.
• Strong interest in e-commerce and digital advertising.
• Experience working with digital campaign tools, analytics dashboards or CRM systems.
• Exposure to e-commerce, online retail or marketplace environments.

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Your responsibilities will include:

• Serve as the primary liaison between internal & external stakeholders, clients and the Takealot Advertising team.
•  Create advertising proposals to drive strategic objectives.  
•  Generate campaign cost estimates (CEs) and oversee the invoicing process, ensuring accuracy and timeliness in financial transactions.
• Generate regular performance reports, analyse data trends, and provide actionable insights to clients for informed decision-making.
• Collaborate with various creative, analytics, and campaign management teams to ensure seamless campaign execution and alignment with client objectives.
• Provide actionable, insightful reporting to Advertisers with suggestions for future campaigns.
•  Achieve and exceed advertising revenue targets.
•  Identify opportunities to improve the experience of the advertiser.

Qualification & Experience:

• Bachelor's Degree or Advanced Diploma in Marketing, Advertising or Media, if the Degree/Advanced Diploma qualification requirement isn’t met, 6+ years’ experience in a digital/advertising  account management role in digital marketing, advertising or similar environment with Matric/Diploma.
• Minimum 5 years Advertising Account Management experience or 3 years Digital  Account Management experience.
• Experience in Advertising and Media Sales.
• Strong knowledge of the Digital Advertising & e-commerce landscape.

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Your responsibilities will include:

• Design and implement a 360° content strategy to drive business objectives across customer touchpoints.
• Conduct audience research to understand customer needs, preferences, and behaviours and tailor content to drive engagement and conversion. 
• Oversee the end-to-end content production process, ensuring efficiency, quality and brand consistency.
• Provide strategic input into the creative direction of the brand and ensure all work produced is in line with the brand and campaign theme.
• Writing copy for all marketing communications including performance marketing adverts, emails, social media, printed collateral, press releases etc
• Managing and reviewing content for all marketing communications including performance marketing adverts, emails, social media, video, onsite, webinars, printed collateral, press releases, offline, above the line to ensure all is aligned to brand and campaign theme (Internal creative team & External agency).
• Creating engaging & shareable content appropriate for each social media platform to promote our brand, grow our community and meet business objectives.
• Monitoring the web and social media and engage in discussions about our company, competitors, and industry.
• Working with the marketing team to create content that educates and entertains our audience and supports marketing goals.
• Participating in setting marketing plans and strategy.
• Generating new ideas to ensure brand and commercial success.
• Managing our online presence on all major social media channels and highlighting any customer queries and/or comments that need to be actioned/resolved.
• Understanding the brand and business objectives and requirements and proactively recommend creative solutions or campaigns.
• Building a close working relationship with the external agency.
• Manage content calendars and ensure timely delivery of campaigns. 
• Monitor and analyse content performance metrics, including engagement rates, ROI, and audience growth to meet targets for ROI and efficiency metrics. 
• Continuously refine and improve content strategies to improve outcomes.
• Own content experimentation, including A/B tests to optimize format and messaging. 
• Work closely with Takealot and Mr D teams to align to broader business objectives, across marketing, design, product, partnerships, retail, marketplace, promotions.
• Keep up to date with competitor developments, industry best practice and global trends and share insights with the team.

Qualification & Experience:

• Bachelor’s degree or equivalent qualification in Communications/Copywriting/Branding/Marketing/Brand strategy.
• Computer literacy essential.
• Creative track record with 5+ years industry experience with a through the line portfolio.
• Strong understanding of customer engagement and growth strategies

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Your responsibilities will include:

• Manage and ensure that Inventory is well organised and controlled to sufficiently support production and the goals of the business
• Implement improvement processes and maintain policies and procedures and systems to minimise costs and maximize working capital
• Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
• Manage and implement the Company Policies & Procedures within the Inventory department and ensure that they is strictly adhered to
• Manage stock takes, cycle counts, replenishments
• Ensure stock accuracy and pick able locations
• Control Pick fails & stock investigations
• Supervise stock movements
• Daily deal stock management
• Drive process improvement through data driven decisions
• Manage and implement inventory management strategies
• Optimize the customer experience by ensuring the right product quantities, in the right places, at the right time
• Perform audits of inventory management-related tools and systems ensuring settings are correct and optimized. Automate whenever possible
• Take ownership of all aspects of inventory reporting for the company: develop the inventory planning model, plan product transitions and inventory exposure
• Produce daily reports to ensure key critical areas of the inventory processes are controlled
• Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
• Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
• Drive continuous improvement measures within your department
• Align all inventory report with financial reports
• Monitor LPN reports for all DC operations (Inbound, put-away, outbound, returns, recovery and RFC)
• Oversee the put away function – stock filing
• Be responsible for all projects stock moves
• Ensure that all inventory is effectively managed by identifying slow moving stock, dead stock, expired dates and other critical factors
• Continuously monitor the stock density by location and devise appropriate action plans to reduce impact on production
• Develop appropriate inventory solutions for the variety of product types stored
• Align with finance on month end processes
• Clear all daily pick and pack not founds
• Conduct daily put away audit to evaluate the accuracy of the process
• Strategically align with risk management and highlight high risk areas and potential theft hot spots

Qualification & Experience:

• Relevant Inventory qualification (Degree or Diploma)
• 5-10 years previous experience in inventory management
• Preferably in the Logistics, Supply Chain, Warehousing and Distribution environment.
• A minimum of 5+ years in a management role

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Your responsibilities can include:

Project Management & Execution

• Plan, design, and implement infrastructure and process improvement projects from inception to completion
• Manage multiple concurrent projects while maintaining quality standards and meeting deadlines
• Execute procurement strategies for equipment and systems supporting operational processes
• Oversee project expenditures and ensure adherence to allocated budgets

Process Optimization & Analysis

• Continuously evaluate existing processes and infrastructure to identify efficiency improvement opportunities
• Analyse and implement automation solutions within distribution centre operations
• Develop and maintain infrastructure and process blueprints aligned with business requirements
• Support supply chain operations through engineering excellence and continuous improvement initiatives

Stakeholder Management & Collaboration

• Coordinate with cross-functional teams to ensure seamless project delivery
• Communicate project progress, risks, and outcomes to senior management
• Foster collaboration across multi-cultural teams and diverse stakeholder groups

KEY DELIVERABLES

• Successful delivery of budgeted productivity improvements through strategic engineering initiatives
• Maintenance of current infrastructure and process documentation according to business standards
• Effective cost management and budget control for assigned projects
• Implementation of operational enhancements that support sustainable business growth
• Development of scalable solutions that enhance distribution centre capabilities

Qualifications and experience:

• Bachelor's Degree/Diploma in Project Management/ Supply Chain / Operations Management / Industrial Engineering / Mechanical Engineering or related field
• 3-5 years of project management experience in distribution centres, warehousing, or large-scale logistics operations
• 2-3 years of hands-on experience with complex operational environments
• Previous exposure to fleet/logistics environments with demonstrated understanding of supply chain dynamics
• Experience managing infrastructure or process improvement projects with measurable outcomes

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Your responsibilities will include:

• Ensure correct dispatching of parcels
• Analyze and clear all production reports, to resolve discrepancies in order to facilitate a flow or throughput of production from replenishment to the confirmation tables
• To monitor aging task on the system and get them resolved quickly
• Ensure that all clients meets lead time and fulfilment requirements as set
• Investigate and resolve customer queries in conjunction with customer services department and other stakeholders
• Identify parcels that are not packaged correctly and hand them back to outsourced service providers for repacking
• Physically monitoring of the floor to ensure that SOP is followed on confirmation tables
• Report challenges that might hamper production throughput timeously
• Do random quality check on parcel sent to dispatch e.g are items packed correctly, using correct packaging
• weighing of parcels, and dispatching of parcels as per standard operating procedures and service level agreements
• Check exception report and provide feedback to all key stakeholders
• Scan parcels and identify any discrepancies between own information and that of courier company
• Perform reconciliations of stock take
• Comply with all health and safety regulations and practices
• Identify, analyse and report on opportunities for growth, improved efficiencies and achievements
• Ensure effective customer relations management, making changes where appropriate to continually improve customer service, and addressing any escalated or long-standing problems
• Maintain accurate records of local deliveries.

Qualification & Experience:

• Grade 12
• Any general work experience in which he/she has shown ability to work quickly and accurately; Physically fit and able to work in an extreme environment and pick up heavy loads.
• FMCG; Warehousing; Forklift driver's license advantageous
• Attention to detail
• Results orientation
• Good verbal communication skills

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Your responsibilities will include:

• Manage the delivery bookings according to stipulated and or required slots
• Ensure all deliveries are acknowledged and distributed to the receiving tables for unit receipts
• Ensure that fulfilment SLAs are met for all clients at Inbound
• Ensure all inbound orders are closed within SLA and exceptions are recorded and reported to the business stakeholders and clients
• Conduct receiving and put-away audits to ensure that OSPs are following the SOPs and the stock in the DC is not compromised
• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures
• Supporting customer service in resolving customer order queries
• Complaints and associated resolution, including route cause analysis
• Supplier delivery issues & queries
• Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders
• Management of all assigned Inbound queries
• Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
• Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders
• Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Qualification & Experience:

• Matric
• Relevant tertiary qualifications will be advantageous
• 3 years relevant industry experience
• Competency in MS Office packages